Re: laptop frozen when opening apps, debian testing with gnome

Jeffrey Walton

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Jan 23, 2023, 1:10:05 PM1/23/23

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On Mon, Jan 23, 2023 at 1:00 PM Shalom Ben-Zvii Kazaz
<shal...@gmail.com> wrote:
>
> since the latest full-upgrade three days ago on my laptop the computer gets completely frozen sometimes, yesterday got frozen few times when i tried to open zoom. today few times when i tried to open brave browser. completely frozen, need to shut down and restart.
> i'm running debian testing for three years on that laptop, dell xps 15, gnome desktop.
> what can i do,check? i'm not so experienced, usually there are no problems.

I would start with a hardware check. Is memtest available when you
boot the machine?

I would also be interested to know if you can test the video card. I
don't know of any utilities to perform the check, however.

Jeff

Shalom Ben-Zvii Kazaz

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Jan 23, 2023, 1:10:05 PM1/23/23

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Hi

Kent West

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Jan 23, 2023, 1:50:04 PM1/23/23

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Three things I'd try (for diagnostic testing):

1 - log in as a different user; does that user have the same freezing
issues?

2 - log into a different Desktop Environment (Plasma, Cinnamon, etc);
does that DE have the same freezing issues?

3 - On boot, choose Advanced options; does that give you the ability to
boot into the last kernel you had before the upgrade? If so, select it;
does that option have the same freezing issues?

--
Kent West <")))><
IT Support::Client Support
Abilene Christian University
Westing Peacefully - http://kentwest.blogspot.com

Stefan Monnier

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Jan 23, 2023, 4:20:06 PM1/23/23

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> completely frozen, need to shut down and restart.

I'd check to see "how" frozen it is: e.g. try to log into it via SSH (or
better yet, keep an `ssh` or `mosh` connection to it with an `atop` or
`top` running inside of it, and/or `journalctl -f` so when it freezes
you can immediately see if the remote connection is also frozen and
what it is/was doing).

Stefan

Shalom Ben-Zvii Kazaz

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Jan 29, 2023, 2:10:07 AM1/29/23

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There is no ssh when its frozen

rhkr...@gmail.com

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Jan 29, 2023, 1:10:07 PM1/29/23

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On Sunday, January 29, 2023 01:59:51 AM Shalom Ben-Zvii Kazaz wrote:
> There is no ssh when its frozen

Hmm, I'm a little confused, and maybe you are, also.

I think the intent of the advice was to log into the frozen laptop from
another computer / device, using ssh *while the frozen laptop is not frozen*.

Further, on that other device, run a command like top or journalctrl -f, and
then wait (or cause) the laptop to freeze.

Then examine top or such on the working computer to look for clues as to why
the frozen laptop has frozen.

(I may be confused. ;-)

--
rhk

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If someone has already responded to a question, decide whether any response
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A picture is worth a thousand words. A video (or "audio"): not so much --
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A speaker who uses ahhs, ums, or such may have a real physical or mental
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A person who writes a sig this long probably has issues and disrespects (and
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'

Shalom Ben-Zvii Kazaz

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Jan 29, 2023, 5:30:07 PM1/29/23

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OK, I did it.

i didn't wait for the freeze to happen randomly because it may take time, i tried to open zoom which always causes a freeze, It started only in the past few days and after a full-upgrade, i use zoom regularly and there was no problem before the last full-upgrade. its debian testing.

I opened zoom with super key, search for zoom and enter. the computer freezes immediately.

there was nothing in dmesg or /var/log/messages before the freeze,

this is what was in journalctl and top, i don't know how to tell if there is something suspicious.

journalctl

Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.Settings.SearchProvider' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.Contacts.SearchProvider' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.Nautilus' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.Calculator.SearchProvider' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.Characters' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.clocks' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.seahorse.Application' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating via systemd: service name='org.gnome.Terminal' unit='gnome-terminal-server.service' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.Settings.SearchProvider'
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.Calculator.SearchProvider'
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.clocks'
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.seahorse.Application'
Jan 30 00:01:49 xps-debian nautilus[9317]: Connecting to org.freedesktop.Tracker3.Miner.Files
Jan 30 00:01:49 xps-debian systemd[3253]: Starting GNOME Terminal Server...
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.Nautilus'
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.Contacts.SearchProvider'
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.Characters'
Jan 30 00:01:49 xps-debian nautilus[9317]: g_hash_table_foreach: assertion 'hash_table != NULL' failed
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.DiskUtility' requested by ':1.170' (uid=1000 pid=9317 comm="/usr/bin/nautilus --gapplication-service")
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.DiskUtility'
Jan 30 00:01:49 xps-debian gnome-character[9321]: JS LOG: Characters Application started
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.Terminal'
Jan 30 00:01:49 xps-debian systemd[3253]: Started GNOME Terminal Server.
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.seahorse.Application' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:49 xps-debian gnome-shell[3523]: Received error from D-Bus search provider org.gnome.Terminal.desktop: Gio.DBusError: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: Object does not exist at path “/org/gnome/Terminal/SearchProvider”
Jan 30 00:01:49 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.seahorse.Application'
Jan 30 00:01:50 xps-debian gnome-shell[3523]: Received error from D-Bus search provider org.gnome.Terminal.desktop: Gio.DBusError: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: Object does not exist at path “/org/gnome/Terminal/SearchProvider”
Jan 30 00:01:50 xps-debian PackageKit[2312]: resolve transaction /32688_aaecaebb from uid 1000 finished with cancelled after 323ms
Jan 30 00:01:50 xps-debian gnome-software[4034]: internal error: failed, but no error code: cancelled
Jan 30 00:01:50 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Activating service name='org.gnome.seahorse.Application' requested by ':1.35' (uid=1000 pid=3523 comm="/usr/bin/gnome-shell")
Jan 30 00:01:50 xps-debian gnome-shell[3523]: Received error from D-Bus search provider org.gnome.Terminal.desktop: Gio.DBusError: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: Object does not exist at path “/org/gnome/Terminal/SearchProvider”
Jan 30 00:01:50 xps-debian dbus-daemon[3297]: [session uid=1000 pid=3297] Successfully activated service 'org.gnome.seahorse.Application'
Jan 30 00:01:50 xps-debian PackageKit[2312]: resolve transaction /32689_acdbdcac from uid 1000 finished with cancelled after 311ms
Jan 30 00:01:50 xps-debian gnome-software[4034]: internal error: failed, but no error code: cancelled
Jan 30 00:01:51 xps-debian PackageKit[2312]: resolve transaction /32690_beddabed from uid 1000 finished with success after 294ms
Jan 30 00:01:52 xps-debian systemd[3253]: Started Application launched by gnome-shell.

top

9323 shalom 20 0 389416 37848 28308 R 48.8 0.1 0:01.47 gnome-clocks
2312 root 20 0 377972 54280 18304 S 30.9 0.1 0:33.72 packagekitd
3523 shalom 20 0 6970776 620328 446956 S 23.3 0.9 1:14.52 gnome-shell
5466 shalom 20 0 5289772 709372 225944 S 21.9 1.1 4:27.93 firefox-esr
9321 shalom 20 0 4616308 183336 94060 S 17.3 0.3 0:00.52 gnome-character
4034 shalom 20 0 730912 83672 49864 S 13.0 0.1 0:08.00 gnome-software
9315 shalom 20 0 550888 40832 23944 S 12.6 0.1 0:00.38 gnome-contacts-
8182 shalom 20 0 2620200 219800 98688 S 11.0 0.3 0:56.39 Isolated Web Co
9402 shalom 20 0 359068 35996 26500 S 10.6 0.1 0:00.32 gnome-disks
9326 shalom 20 0 398104 36068 28484 S 8.6 0.1 0:00.26 gnome-terminal-
6114 shalom 20 0 2517920 183140 102408 S 7.3 0.3 1:21.44 Isolated Web Co
9317 shalom 20 0 899976 49148 35352 S 6.6 0.1 0:00.20 nautilus
9313 shalom 20 0 342312 30380 22696 S 3.0 0.0 0:00.09 gnome-control-c
3297 shalom 20 0 11128 6880 4340 S 2.3 0.0 0:00.67 dbus-daemon
4050 shalom 20 0 699744 78740 58388 S 2.0 0.1 0:06.61 psensor
4400 shalom 20 0 1784672 123896 58556 S 2.0 0.2 0:20.43 Xwayland
3486 shalom 20 0 770772 58212 33768 S 1.7 0.1 0:00.57 goa-daemon
9319 shalom 20 0 413604 24504 19536 S 1.3 0.0 0:00.04 gnome-calculato
3404 shalom 39 19 701428 32428 19492 S 1.0 0.0 0:00.57 tracker-miner-f
3881 shalom 20 0 760680 48000 26792 S 1.0 0.1 0:00.16 evolution-addre
7480 shalom 20 0 2488348 141428 97648 S 1.0 0.2 0:25.34 Isolated Web Co
7483 shalom 20 0 2469872 117060 90304 S 1.0 0.2 0:10.56 Isolated Web Co
7985 root 20 0 0 0 0 I 1.0 0.0 0:02.77 kworker/0:1-rcu_gp
8242 shalom 20 0 2461252 107204 83560 S 1.0 0.2 0:00.39 Isolated Web Co
81 root 20 0 0 0 0 S 0.7 0.0 0:03.03 ksoftirqd/13
3925 shalom 20 0 312436 14300 6872 S 0.7 0.0 0:01.44 ibus-daemon
4026 shalom 20 0 4493304 523692 291540 S 0.7 0.8 0:06.59 quiterss
4112 shalom 20 0 784084 120324 87532 S 0.7 0.2 0:10.79 terminator
15 root 20 0 0 0 0 I 0.3 0.0 0:00.55 rcu_preempt
103 root 20 0 0 0 0 I 0.3 0.0 0:00.76 kworker/u32:9-i915
127 root 20 0 0 0 0 I 0.3 0.0 0:03.25 kworker/13:1-events
1203 message+ 20 0 12064 7240 4228 S 0.3 0.0 0:01.36 dbus-daemon
1211 root 20 0 221760 8296 3440 S 0.3 0.0 0:00.20 rsyslogd