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Acer CMOS Setup and Ctrl+S [was Installation fails to recognize SSD]
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David Christensen
May 13, 2022, 5:00:06 PM5/13/22
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On 5/13/22 13:06, KCB Leigh wrote:
> I really want to thank you all for this advice: it solved a problem
with which I've been struggling for MONTHS!!
>
> My Computer: ACER ASPIRE 514-54
> BIOS/UEFI SETUP: INSYDE vers. 1.17
> Internal Storage:
> - HDD0: 256GB Western Digital WDC PC SN530 SDBPNPZ-256G-1114
NVMe solid state storage (SSD)
> - HDD1: 1000GB Western Digital Blue WDC WD10SPZX-00Z10T0 Hard
disk (HDD)
> Operating System. installed on USB stick:
> - Linux cpe-67-241-65-193 5.10.0-14-amd64 #1 SMP Debian
5.10.113-1 (2022-04-29) x86_64 GNU/Linux
> (Debian 11, installed from the CD image with non-free firmware)
>
> MY PROBLEM: was somewhat different to Mr Bruno Schneiders: whilst the
internal NVMe drive on my machine
> WAS visible to the DEBIAN installer & DEBIAN OS on external drives
connected to USB ports, the INTERNAL
> HARD DISK was not visible to either, & booting the machine with any
DEBIAN OS took a long time (the delay
> occurred before the fsck step of the boot process). The reason that
the boot process took so long is that the machine
> could not access the pci bridge (10000:e0:1c.4) & hence, could not
access the SATA controller (10000:e0:17.0):
>
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.138746] pcieport
10000:e0:1c.4: can't derive routing for PCI INT A
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.138747] nvme
10000:e1:00.0: PCI INT A: no GSI
>
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141351] ahci
10000:e0:17.0: version 3.0
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141360] ahci
10000:e0:17.0: can't derive routing for PCI INT A
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141360] ahci
10000:e0:17.0: PCI INT A: no GSI
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141446] ahci
10000:e0:17.0: AHCI 0001.0301 32 slots 2 ports 6 Gbps 0x3 impl SATA mode
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141448] ahci
10000:e0:17.0: flags: 64bit ncq sntf pm clo only pio slum part deso sadm sds
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141618] scsi host0: ahci
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141701] scsi host1: ahci
>
> resulting in repeated unsuccessful attempts to access the drive:
>
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 6.656323] ata1.00: qc
timeout (cmd 0xec)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 6.657434] ata1.00:
failed to IDENTIFY (I/O error, err_mask=0x4)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 6.972824] ata1: SATA
link up 6.0 Gbps (SStatus 133 SControl 300)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 17.152287] ata1.00: qc
timeout (cmd 0xec)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 17.153480] ata1.00:
failed to IDENTIFY (I/O error, err_mask=0x4)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 17.153495] ata1:
limiting SATA link speed to 3.0 Gbps
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 17.468760] ata1: SATA
link up 3.0 Gbps (SStatus 123 SControl 320)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 48.128329] ata1.00: qc
timeout (cmd 0xec)
>
> After reading your advice, I went to the MAIN menu of the InsydeH2O
setup utility, typed Control-S as Mr Felmon Davis suggested.
> This caused the option:
> VMD Controller [Enabled]
> to appear (Intel Volume Management Device). This is a different
option to the one described by Mr David Christiansen, but
> when I disabled this, the internal hard disk was visible to the
DEBIAN OS, & there were no delays during the boot process!
> I had noticed that the UBUNTU OS WAS able to access the internal hard
disk, because it used some method to access the
> pci bridge 'behind VMD':
> UBUNTU: 10000:e0:1c.4: enable ASPM for pci bridge behind vmd
> but I did not know how to access the VMD setting until I read your
posts. I am VERY GRATEFUL FOR YOUR HELP!!
>
> With many thanks,
> Ken
I'm glad it worked out for you. :-)
Does Acer document the CMOS Setup Ctrl+S key combination?
David
> I really want to thank you all for this advice: it solved a problem
with which I've been struggling for MONTHS!!
>
> My Computer: ACER ASPIRE 514-54
> BIOS/UEFI SETUP: INSYDE vers. 1.17
> Internal Storage:
> - HDD0: 256GB Western Digital WDC PC SN530 SDBPNPZ-256G-1114
NVMe solid state storage (SSD)
> - HDD1: 1000GB Western Digital Blue WDC WD10SPZX-00Z10T0 Hard
disk (HDD)
> Operating System. installed on USB stick:
> - Linux cpe-67-241-65-193 5.10.0-14-amd64 #1 SMP Debian
5.10.113-1 (2022-04-29) x86_64 GNU/Linux
> (Debian 11, installed from the CD image with non-free firmware)
>
> MY PROBLEM: was somewhat different to Mr Bruno Schneiders: whilst the
internal NVMe drive on my machine
> WAS visible to the DEBIAN installer & DEBIAN OS on external drives
connected to USB ports, the INTERNAL
> HARD DISK was not visible to either, & booting the machine with any
DEBIAN OS took a long time (the delay
> occurred before the fsck step of the boot process). The reason that
the boot process took so long is that the machine
> could not access the pci bridge (10000:e0:1c.4) & hence, could not
access the SATA controller (10000:e0:17.0):
>
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.138746] pcieport
10000:e0:1c.4: can't derive routing for PCI INT A
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.138747] nvme
10000:e1:00.0: PCI INT A: no GSI
>
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141351] ahci
10000:e0:17.0: version 3.0
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141360] ahci
10000:e0:17.0: can't derive routing for PCI INT A
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141360] ahci
10000:e0:17.0: PCI INT A: no GSI
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141446] ahci
10000:e0:17.0: AHCI 0001.0301 32 slots 2 ports 6 Gbps 0x3 impl SATA mode
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141448] ahci
10000:e0:17.0: flags: 64bit ncq sntf pm clo only pio slum part deso sadm sds
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141618] scsi host0: ahci
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 1.141701] scsi host1: ahci
>
> resulting in repeated unsuccessful attempts to access the drive:
>
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 6.656323] ata1.00: qc
timeout (cmd 0xec)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 6.657434] ata1.00:
failed to IDENTIFY (I/O error, err_mask=0x4)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 6.972824] ata1: SATA
link up 6.0 Gbps (SStatus 133 SControl 300)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 17.152287] ata1.00: qc
timeout (cmd 0xec)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 17.153480] ata1.00:
failed to IDENTIFY (I/O error, err_mask=0x4)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 17.153495] ata1:
limiting SATA link speed to 3.0 Gbps
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 17.468760] ata1: SATA
link up 3.0 Gbps (SStatus 123 SControl 320)
> Mar 5 12:53:33 cpe-67-241-65-193 kernel: [ 48.128329] ata1.00: qc
timeout (cmd 0xec)
>
> After reading your advice, I went to the MAIN menu of the InsydeH2O
setup utility, typed Control-S as Mr Felmon Davis suggested.
> This caused the option:
> VMD Controller [Enabled]
> to appear (Intel Volume Management Device). This is a different
option to the one described by Mr David Christiansen, but
> when I disabled this, the internal hard disk was visible to the
DEBIAN OS, & there were no delays during the boot process!
> I had noticed that the UBUNTU OS WAS able to access the internal hard
disk, because it used some method to access the
> pci bridge 'behind VMD':
> UBUNTU: 10000:e0:1c.4: enable ASPM for pci bridge behind vmd
> but I did not know how to access the VMD setting until I read your
posts. I am VERY GRATEFUL FOR YOUR HELP!!
>
> With many thanks,
> Ken
I'm glad it worked out for you. :-)
Does Acer document the CMOS Setup Ctrl+S key combination?
David
Felmon Davis
May 14, 2022, 1:00:05 PM5/14/22
to
On Fri, 13 May 2022, David Christensen wrote:
> Does Acer document the CMOS Setup Ctrl+S key combination?
the only 'documentation' I've seen is in the webs. I noticed if you
> Does Acer document the CMOS Setup Ctrl+S key combination?
search "Acer AHCI" you get a ton of hits on something called
<https://community/acer.com>. as far as I've looked so far, that's a
user forum.
ok, you made me do it. I searched for a manual but I don't see
anything in it about hidden options:
<https://www.manuals.ca/acer/aspire-5-a515-54g-76pk/manual>
so the solution comes from folklore.
fjd
--
Davis
Verbum sat sapienti.
David Christensen
May 14, 2022, 6:20:05 PM5/14/22
to
If I were an Acer product owner, I would complain to Acer.
David
Nicholas Geovanis
May 16, 2022, 7:40:05 PM5/16/22
to
The doc you cite tells you on pg 36 how to enter the setup CMOS interface. It's an F2 key.
Note that Acer doesn't write the BIOS, they buy it. So you go to that BIOS manufacturer's support site for doc usually. There are only a handful of BIOS providers, fewer than motherboard makers or computer brands.
David
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