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ata disk error

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Kousik Maiti

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Mar 1, 2011, 3:30:01 AM3/1/11
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I get the following error when try to boot one lenovo 3000 N1000 laptop:-

When trying to boot from hard disk:-
Error 21: Selected disk does not exist...

When booting from live cd. This is the output from dmesg. 
...  
ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
ata1.00: failed command: READ DMA
ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 0 dma 4096 in
         res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
ata1.00: status: { DRDY }
ata1: link is slow to respond, please be patient (ready=0)
ata1: device not ready (errno=-16), forcing hardreset
ata1: soft resetting link
ata1.00: configured for UDMA/100
ata1.00: device reported invalid CHS sector 0
ata1: EH complete
ata1.00: limiting speed to UDMA/66:PIO4
ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
ata1.00: failed command: READ DMA
ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 0 dma 4096 in
         res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
ata1.00: status: { DRDY }
ata1: link is slow to respond, please be patient (ready=0)
ata1: device not ready (errno=-16), forcing hardreset
ata1: soft resetting link
ata1: link is slow to respond, please be patient (ready=0)
ata1: SRST failed (errno=-16)
ata1: soft resetting link
ata1: link is slow to respond, please be patient (ready=0)
ata1: SRST failed (errno=-16)
ata1: soft resetting link
ata1: link is slow to respond, please be patient (ready=0)
ata1.00: configured for UDMA/66
ata1.00: device reported invalid CHS sector 0
ata1: EH complete
ata1.00: limiting speed to UDMA/33:PIO4
ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
ata1.00: failed command: READ DMA
ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 0 dma 4096 in
         res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
ata1.00: status: { DRDY }
ata1: link is slow to respond, please be patient (ready=0)
ata1: device not ready (errno=-16), forcing hardreset
ata1: soft resetting link
ata1.00: configured for UDMA/33
ata1.00: device reported invalid CHS sector 0
ata1: EH complete
ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
ata1.00: failed command: READ DMA
ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 0 dma 4096 in
         res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
ata1.00: status: { DRDY }
ata1: link is slow to respond, please be patient (ready=0)
ata1: device not ready (errno=-16), forcing hardreset
ata1: soft resetting link
ata1: link is slow to respond, please be patient (ready=0)
ata1: SRST failed (errno=-16)
ata1: soft resetting link
ata1: link is slow to respond, please be patient (ready=0)
ata1: SRST failed (errno=-16)
ata1: soft resetting link
ata1: link is slow to respond, please be patient (ready=0)
ata1: SRST failed (errno=-16)
ata1: soft resetting link
ata1: SRST failed (errno=-16)
ata1: reset failed, giving up
ata1.00: disabled
ata1.00: device reported invalid CHS sector 0
ata1: EH complete
...
Is it the problem with Disk? I have tried with different kernel parameter like:- noapic , irqpool ,libata.dma=0 .
But not succeeded .
And during boot from live cd noise(like droping plastic ball on floor) is coming.


Anybody can help? Thanks in advanced. 


--
Wishing you the very best of everything, always!!!
Kousik Maiti(কৌশিক মাইতি)
Registered Linux User #474025
Registered Ubuntu User # 28654

Andrew M.A. Cater

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Mar 1, 2011, 3:40:01 AM3/1/11
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On Tue, Mar 01, 2011 at 01:54:27PM +0530, Kousik Maiti wrote:
> I get the following error when try to boot one lenovo 3000 N1000 laptop:-
>
> When trying to boot from hard disk:-
> Error 21: Selected disk does not exist...
>
> When booting from live cd. This is the output from dmesg.
> ...
> ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
> ata1.00: failed command: READ DMA
> ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 0 dma 4096 in
> res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
> ata1.00: status: { DRDY }
> ata1: link is slow to respond, please be patient (ready=0)
> ata1: device not ready (errno=-16), forcing hardreset
<snip>

> ata1.00: device reported invalid CHS sector 0
> ata1: EH complete

> Is it the problem with Disk? I have tried with different kernel parameter


> like:- noapic , irqpool ,libata.dma=0 .
> But not succeeded .
> And during boot from live cd noise(like droping plastic ball on floor) is
> coming.
>

If you're able to open the laptop and get to the disk easily - usually via small cover on the bottom -
check that the disk is firmly connected to the connector / cable.

ELSE

Very dead disk, by the sounds of it. If the sound you're hearing is like a "tick tick tick" - it's usually
the results of a disk having hit the floor or something similar: the reader on the disk heads continually
tries to get to a position and fails, returns, tries again ...

If the machine will boot from a USB stick - try using the Squeeze installer on a USB - that will also eliminate
any problem with the CD drive itself

Take care,

AndyC

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Thierry Chatelet

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Mar 1, 2011, 3:40:01 AM3/1/11
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On Tuesday 01 March 2011 09:24:27 Kousik Maiti wrote:

Time to get a new hard drive. Hope you don't have too much data on it you don't
have a copy somewhere else.
Thierry


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Otavio Salvador

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Mar 1, 2011, 8:30:02 AM3/1/11
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On Tue, Mar 1, 2011 at 08:24, Kousik Maiti <kousi...@gmail.com> wrote:
> I get the following error when try to boot one lenovo 3000 N1000 laptop:-
> When trying to boot from hard disk:-
> Error 21: Selected disk does not exist...
> When booting from live cd. This is the output from dmesg.
> ...
> ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
> ata1.00: failed command: READ DMA
> ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 0 dma 4096 in
>          res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
> ...
> Is it the problem with Disk? I have tried with different kernel parameter
> like:- noapic , irqpool ,libata.dma=0 .
> But not succeeded .
> And during boot from live cd noise(like droping plastic ball on floor) is
> coming.
>
> Anybody can help? Thanks in advanced.

It does seems to be a disk or controller error.

I suggest you to check the SMART record of your disk to see if you can
identify the problem.

--
Otavio Salvador                             O.S. Systems
E-mail: ota...@ossystems.com.br  http://www.ossystems.com.br
Mobile: +55 53 9981-7854              http://projetos.ossystems.com.br


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Dr. Ed Morbius

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Mar 1, 2011, 3:50:02 PM3/1/11
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on 13:54 Tue 01 Mar, Kousik Maiti (kousi...@gmail.com) wrote:
> I get the following error when try to boot one lenovo 3000 N1000 laptop:-
>
> When trying to boot from hard disk:-
> Error 21: Selected disk does not exist...
>
> When booting from live cd. This is the output from dmesg.
> ...
> ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
> ata1.00: failed command: READ DMA
> ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 0 dma 4096 in
> res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
> ata1.00: status: { DRDY }
> ata1: link is slow to respond, please be patient (ready=0)
> ata1: device not ready (errno=-16), forcing hardreset
> ata1: soft resetting link
> ata1.00: configured for UDMA/100
> ata1.00: device reported invalid CHS sector 0
> ata1: EH complete
> ata1.00: limiting speed to UDMA/66:PIO4
> ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
> ata1.00: failed command: READ DMA
> ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 0 dma 4096 in
> res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)

<...>

Sounds like a bad disk.

If you're /very/ lucky, the problem is sticktion -- high spin-up
resistance due to old / congealed bearing grease. You can usually hear
the drive servos spinning up, resetting, then spinning up again if this
is the case (the drive is trying to get up to speed, fails, resets,
tries again...).

You can sometimes "liberate" the drive by holding the unit horizontally
and spinning it around the disk spindle axis (you're rotating your
wrist/hand rapidly). Warming the disk slightly (no more than warm room
temperature -- 80-90F (about 26-32 Celcius) may help if this doesn't
work initially.

Try this, then boot the drive (or boot from a rescue disk).

> Is it the problem with Disk? I have tried with different kernel parameter
> like:- noapic , irqpool ,libata.dma=0 .
> But not succeeded .
> And during boot from live cd noise(like droping plastic ball on floor) is
> coming.

That sounds more like a head alignment problem or head parking:

http://www.thinkwiki.org/wiki/Problem_with_hard_drive_clicking

If you can't get the drive started via the sticktion method above,
freezing the drive and attempting start-up may help (the biggest risk is
condensation if you're in a humid area).

Note that loss of all of your data is fairly probable in either event.
If you do get the drive working, have a suitably large storage device
handy and TRANSFER ALL IMPORTANT DATA to it IMMEDIATELY.

Once you've done that, bin the drive.

--
Dr. Ed Morbius, Chief Scientist / |
Robot Wrangler / Staff Psychologist | When you seek unlimited power
Krell Power Systems Unlimited | Go to Krell!


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