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Bug#1025318: nextcloud-desktop: libGL error: failed to load driver: i915 (Segmentation fault)

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John Wong

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Dec 2, 2022, 9:00:04 AM12/2/22
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Package: nextcloud-desktop
Version: 3.6.1-1
Severity: normal

Dear Maintainer,

*** Reporter, please consider answering these questions, where appropriate ***

When I open "nextcloud-desktop" on terminal, it cannot open and reture
the error messages:

libGL error: MESA-LOADER: failed to retrieve device information
libGL error: MESA-LOADER: failed to open i915: /usr/lib/dri/i915_dri.so:
cannot open shared object file: No such file or directory (search paths
/usr/lib/x86_64-linux-gnu/dri:\$${ORIGIN}/dri:/usr/lib/dri, su
ffix _dri)
libGL error: failed to load driver: i915
libGL error: MESA-LOADER: failed to retrieve device information
libGL error: MESA-LOADER: failed to open i915: /usr/lib/dri/i915_dri.so:
cannot open shared object file: No such file or directory (search paths
/usr/lib/x86_64-linux-gnu/dri:\$${ORIGIN}/dri:/usr/lib/dri, su
ffix _dri)
libGL error: failed to load driver: i915
Segmentation fault

Please help, thank you.

*** End of the template - remove these template lines ***


-- System Information:
Debian Release: bookworm/sid
APT prefers unstable
APT policy: (500, 'unstable')
Architecture: amd64 (x86_64)

Kernel: Linux 6.0.0-5-amd64 (SMP w/8 CPU threads; PREEMPT)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8), LANGUAGE=en_US:en
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled

Versions of packages nextcloud-desktop depends on:
ii libc6 2.36-6
ii libcloudproviders0 0.3.1-2
ii libgcc-s1 12.2.0-9
ii libglib2.0-0 2.74.2-1
ii libnextcloudsync0 3.6.1-1
ii libqt5core5a 5.15.6+dfsg-4
ii libqt5dbus5 5.15.6+dfsg-4
ii libqt5gui5 5.15.6+dfsg-4
ii libqt5keychain1 0.13.2-5
ii libqt5network5 5.15.6+dfsg-4
ii libqt5qml5 5.15.6+dfsg-2
ii libqt5quick5 5.15.6+dfsg-2
ii libqt5quickcontrols2-5 5.15.6+dfsg-2
ii libqt5sql5-sqlite 5.15.6+dfsg-4
ii libqt5svg5 5.15.6-2
ii libqt5webenginecore5 5.15.10+dfsg-7+b1
ii libqt5webenginewidgets5 5.15.10+dfsg-7+b1
ii libqt5widgets5 5.15.6+dfsg-4
ii libstdc++6 12.2.0-9
ii nextcloud-desktop-common 3.6.1-1
ii nextcloud-desktop-l10n 3.6.1-1
ii qml-module-qt-labs-platform 5.15.6+dfsg-2
ii qml-module-qtgraphicaleffects 5.15.6-2
ii qml-module-qtqml-models2 5.15.6+dfsg-2
ii qml-module-qtquick-controls2 5.15.6+dfsg-2
ii qml-module-qtquick-dialogs 5.15.6-2
ii qml-module-qtquick-layouts 5.15.6+dfsg-2
ii qml-module-qtquick-window2 5.15.6+dfsg-2
ii qml-module-qtquick2 5.15.6+dfsg-2

Versions of packages nextcloud-desktop recommends:
pn nextcloud-desktop-doc <none>

nextcloud-desktop suggests no packages.

-- no debconf information

Hefee

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Dec 5, 2022, 6:10:11 AM12/5/22
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Hey,

this seems like you have an issue with your graphic card driver and not an
issue with Nextcloud desktop. Do you have xserver-xorg-video-intel installed?

hefee
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John WONG

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Dec 8, 2022, 6:10:04 AM12/8/22
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> Debian Bug Tracking System <ow...@bugs.debian.org>於2022年12月2日 21:57寫道:
>
> Thank you for filing a new Bug report with Debian.
>
> You can follow progress on this Bug here: 1025318: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1025318.
>
> This is an automatically generated reply to let you know your message
> has been received.
>
> Your message is being forwarded to the package maintainers and other
> interested parties for their attention; they will reply in due course.
>
> Your message has been sent to the package maintainer(s):
> ownCloud for Debian maintainers <pkg-owncloud...@lists.alioth.debian.org>
>
> If you wish to submit further information on this problem, please
> send it to 102...@bugs.debian.org.
>
> Please do not send mail to ow...@bugs.debian.org unless you wish
> to report a problem with the Bug-tracking system.
>
> --
> 1025318: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1025318
> Debian Bug Tracking System
> Contact ow...@bugs.debian.org with problems
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