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Bug#1053669: thunderbird: primary password not ask on startup - only in safe-mode it works
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Andreas Matthus
Oct 8, 2023, 8:10:05 AM10/8/23
to
Package: thunderbird
Version: 1:115.3.1-1~deb12u1
Severity: important
Dear Maintainer,
after upgrade to 115.3.1-1~deb12u1 from 102 I have problems by starting
thunderbird: It ask not for primary password but the passwords for all accounts
and calenders. No stored passwords found and not stored private certificates.
All accounts and old mails are seen.
Restart thunderbird shows he same behavior. Disable all plugins the same.
Start in safe-mode an "continue in Troubleshoot Mode" show the question for
primary password first and all works fine (only I can't set the language). Next
start I need this way too. Start in normal mode have the problems above every
time.
with regards
-- System Information:
Debian Release: 12.1
APT prefers stable-updates
APT policy: (500, 'stable-updates'), (500, 'stable-security'), (500, 'stable')
Architecture: amd64 (x86_64)
Kernel: Linux 6.1.0-12-amd64 (SMP w/12 CPU threads; PREEMPT)
Locale: LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8 (charmap=UTF-8), LANGUAGE not set
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled
Versions of packages thunderbird depends on:
ii debianutils 5.7-0.4
ii fontconfig 2.14.1-4
ii kdialog 4:22.12.3-1
ii libasound2 1.2.8-1+b1
ii libatk1.0-0 2.46.0-5
ii libc6 2.36-9+deb12u3
ii libcairo-gobject2 1.16.0-7
ii libcairo2 1.16.0-7
ii libdbus-1-3 1.14.8-2~deb12u1
ii libdbus-glib-1-2 0.112-3
ii libevent-2.1-7 2.1.12-stable-8
ii libffi8 3.4.4-1
ii libfontconfig1 2.14.1-4
ii libfreetype6 2.12.1+dfsg-5
ii libgcc-s1 12.2.0-14
ii libgdk-pixbuf-2.0-0 2.42.10+dfsg-1+b1
ii libglib2.0-0 2.74.6-2
ii libgtk-3-0 3.24.37-2
ii libnspr4 2:4.35-1
ii libnss3 2:3.87.1-1
ii libotr5 4.1.1-5
ii libpango-1.0-0 1.50.12+ds-1
ii libstdc++6 12.2.0-14
ii libvpx7 1.12.0-1+deb12u2
ii libx11-6 2:1.8.4-2+deb12u2
ii libx11-xcb1 2:1.8.4-2+deb12u2
ii libxcb-shm0 1.15-1
ii libxcb1 1.15-1
ii libxext6 2:1.3.4-1+b1
ii libxrandr2 2:1.5.2-2+b1
ii psmisc 23.6-1
ii x11-utils 7.7+5
ii zenity 3.44.0-1
ii zlib1g 1:1.2.13.dfsg-1
Versions of packages thunderbird recommends:
ii hunspell-de-at [hunspell-dictionary] 20161207-11
ii hunspell-de-ch [hunspell-dictionary] 20161207-11
ii hunspell-de-de [hunspell-dictionary] 20161207-11
ii hunspell-en-us [hunspell-dictionary] 1:2020.12.07-2
Versions of packages thunderbird suggests:
ii apparmor 3.0.8-3
ii fonts-lyx 2.3.7-1
ii libgssapi-krb5-2 1.20.1-2
-- Configuration Files:
/etc/apparmor.d/usr.bin.thunderbird changed [not included]
-- debconf-show failed
Version: 1:115.3.1-1~deb12u1
Severity: important
Dear Maintainer,
after upgrade to 115.3.1-1~deb12u1 from 102 I have problems by starting
thunderbird: It ask not for primary password but the passwords for all accounts
and calenders. No stored passwords found and not stored private certificates.
All accounts and old mails are seen.
Restart thunderbird shows he same behavior. Disable all plugins the same.
Start in safe-mode an "continue in Troubleshoot Mode" show the question for
primary password first and all works fine (only I can't set the language). Next
start I need this way too. Start in normal mode have the problems above every
time.
with regards
-- System Information:
Debian Release: 12.1
APT prefers stable-updates
APT policy: (500, 'stable-updates'), (500, 'stable-security'), (500, 'stable')
Architecture: amd64 (x86_64)
Kernel: Linux 6.1.0-12-amd64 (SMP w/12 CPU threads; PREEMPT)
Locale: LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8 (charmap=UTF-8), LANGUAGE not set
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled
Versions of packages thunderbird depends on:
ii debianutils 5.7-0.4
ii fontconfig 2.14.1-4
ii kdialog 4:22.12.3-1
ii libasound2 1.2.8-1+b1
ii libatk1.0-0 2.46.0-5
ii libc6 2.36-9+deb12u3
ii libcairo-gobject2 1.16.0-7
ii libcairo2 1.16.0-7
ii libdbus-1-3 1.14.8-2~deb12u1
ii libdbus-glib-1-2 0.112-3
ii libevent-2.1-7 2.1.12-stable-8
ii libffi8 3.4.4-1
ii libfontconfig1 2.14.1-4
ii libfreetype6 2.12.1+dfsg-5
ii libgcc-s1 12.2.0-14
ii libgdk-pixbuf-2.0-0 2.42.10+dfsg-1+b1
ii libglib2.0-0 2.74.6-2
ii libgtk-3-0 3.24.37-2
ii libnspr4 2:4.35-1
ii libnss3 2:3.87.1-1
ii libotr5 4.1.1-5
ii libpango-1.0-0 1.50.12+ds-1
ii libstdc++6 12.2.0-14
ii libvpx7 1.12.0-1+deb12u2
ii libx11-6 2:1.8.4-2+deb12u2
ii libx11-xcb1 2:1.8.4-2+deb12u2
ii libxcb-shm0 1.15-1
ii libxcb1 1.15-1
ii libxext6 2:1.3.4-1+b1
ii libxrandr2 2:1.5.2-2+b1
ii psmisc 23.6-1
ii x11-utils 7.7+5
ii zenity 3.44.0-1
ii zlib1g 1:1.2.13.dfsg-1
Versions of packages thunderbird recommends:
ii hunspell-de-at [hunspell-dictionary] 20161207-11
ii hunspell-de-ch [hunspell-dictionary] 20161207-11
ii hunspell-de-de [hunspell-dictionary] 20161207-11
ii hunspell-en-us [hunspell-dictionary] 1:2020.12.07-2
Versions of packages thunderbird suggests:
ii apparmor 3.0.8-3
ii fonts-lyx 2.3.7-1
ii libgssapi-krb5-2 1.20.1-2
-- Configuration Files:
/etc/apparmor.d/usr.bin.thunderbird changed [not included]
-- debconf-show failed
Andreas Matthus
Oct 9, 2023, 2:20:05 PM10/9/23
to
Hallo Carsten,
thank you for your answer.
Unfortunately deleting and/or change
primary password give no success.
On javaconsole I see a difference:
---snipp
encrypted-openpgp-passphrase.txt
corruption fixed. Corrupted file moved to
/home/andreas/.thunderbird/ys2evdnt.default/encrypted-openpgp-passphrase.txt.corrupt
masterpass.jsm:200:19
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISecretDecoderRing.encryptString]
_ensurePasswordCreatedAndCached chrome://openpgp/content/modules/masterpass.jsm:269
RNP.jsm:465:15
NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:199
NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:199
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISecretDecoderRing.encryptString]
_ensurePasswordCreatedAndCached chrome://openpgp/content/modules/masterpass.jsm:269
RNP.jsm:465:15
NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:199
NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:199
---snipp
Every time I start without --safe-mode
encrypted-openpgp-passphrase.txt renamed to
encrypted-openpgp-passphrase.txt-1.corrupt,
encrypted-openpgp-passphrase.txt-2.corrupt
and so on.
All extensions I deleted an purged thunderbird-l10n-de,
but just the same result.
with regards
On 09.10.23 12:10, Carsten Schoenert
wrote:
Hi,
Am 08.10.23 um 13:57 schrieb Andreas Matthus:
Dear Maintainer,
after upgrade to 115.3.1-1~deb12u1 from 102 I have problems by starting
thunderbird: It ask not for primary password but the passwords for all accounts
and calenders. No stored passwords found and not stored private certificates.
All accounts and old mails are seen.
Restart thunderbird shows he same behavior. Disable all plugins the same.
Start in safe-mode an "continue in Troubleshoot Mode" show the question for
primary password first and all works fine (only I can't set the language). Next
start I need this way too. Start in normal mode have the problems above every
time.
you have tried these steps?
https://wiki.debian.org/Thunderbird#Bug_Reporting_.2F_Issues
Is it possible to just edit the master password?
Means cleaning out the old one and setting a new afterwards?
That's what I read about it while looking for similar cases.
Andreas Matthus
Oct 10, 2023, 8:00:05 AM10/10/23
to
Hallo Carsten,
I tried all you wrote without success. If cert9.db and logins.json
removed all password-entries and so on must reenter (you warn for that)
but by reenter none lines added in saved passwords.
O.K. I must work and moved the old profile to a virtual machine and
begin with a blank profile on the problem-machine. So I recreate all
mailboxes, calendars, certificates step by step by coping settings and
passwords from the virtual machine. The gpg-keys I must import from a
third machine. Now I can work again.
On the third machine with a similar setup the upgrade from 102 to 115
make no problems. So I can't say what is the causal effect and we can
close the bug.
with regards
Am 09.10.23 um 21:27 schrieb Carsten Schoenert:
> Hello Andreas,
> profile folder, than remove that file and restart Thunderbird.
>
> Thunderbird will create a new file and you should be able to set again
> a new master password.
> Other possible corrupted files are cert9.db and logins.json.
> If you remove these files you need to re-add all the passwords and
> certificates that were used! So be careful.
>
> It's long ago but we did have similar bug report in the past there
> deleting the key4.db was the solution. But you
>
> As always, please make a backup of your profile folder before doing
> any modification within the profile folder.
>
I tried all you wrote without success. If cert9.db and logins.json
removed all password-entries and so on must reenter (you warn for that)
but by reenter none lines added in saved passwords.
O.K. I must work and moved the old profile to a virtual machine and
begin with a blank profile on the problem-machine. So I recreate all
mailboxes, calendars, certificates step by step by coping settings and
passwords from the virtual machine. The gpg-keys I must import from a
third machine. Now I can work again.
On the third machine with a similar setup the upgrade from 102 to 115
make no problems. So I can't say what is the causal effect and we can
close the bug.
with regards
Am 09.10.23 um 21:27 schrieb Carsten Schoenert:
> Hello Andreas,
>
> On 10/9/23 20:02, Andreas Matthus wrote:
>> Hallo Carsten,
>>
>> thank you for your answer.
>> Unfortunately deleting and/or change primary password give no success.
>>
>> On javaconsole I see a difference:
>> ---snipp
>> encrypted-openpgp-passphrase.txt corruption fixed. Corrupted file
>> moved to
>> /home/andreas/.thunderbird/ys2evdnt.default/encrypted-openpgp-passphrase.txt.corrupt
>> masterpass.jsm:200:19
>> NS_ERROR_FAILURE: Component returned failure code: 0x80004005
>> (NS_ERROR_FAILURE) [nsISecretDecoderRing.encryptString]
>> _ensurePasswordCreatedAndCached
>> chrome://openpgp/content/modules/masterpass.jsm:269
>> RNP.jsm:465:15
>> NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:199
>> NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:199
>> ---snipp
>>
>> Every time I start without --safe-mode
>> encrypted-openpgp-passphrase.txt renamed to
>> encrypted-openpgp-passphrase.txt-1.corrupt,
>> encrypted-openpgp-passphrase.txt-2.corrupt and so on.
>>
>> All extensions I deleted an purged thunderbird-l10n-de, but just the
>> same result.
>
> you can try to stop Thunderbird, backup the file key4.db from your
> On 10/9/23 20:02, Andreas Matthus wrote:
>> Hallo Carsten,
>>
>> thank you for your answer.
>> Unfortunately deleting and/or change primary password give no success.
>>
>> On javaconsole I see a difference:
>> ---snipp
>> encrypted-openpgp-passphrase.txt corruption fixed. Corrupted file
>> moved to
>> /home/andreas/.thunderbird/ys2evdnt.default/encrypted-openpgp-passphrase.txt.corrupt
>> masterpass.jsm:200:19
>> NS_ERROR_FAILURE: Component returned failure code: 0x80004005
>> (NS_ERROR_FAILURE) [nsISecretDecoderRing.encryptString]
>> _ensurePasswordCreatedAndCached
>> chrome://openpgp/content/modules/masterpass.jsm:269
>> RNP.jsm:465:15
>> NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:199
>> NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:199
>> ---snipp
>>
>> Every time I start without --safe-mode
>> encrypted-openpgp-passphrase.txt renamed to
>> encrypted-openpgp-passphrase.txt-1.corrupt,
>> encrypted-openpgp-passphrase.txt-2.corrupt and so on.
>>
>> All extensions I deleted an purged thunderbird-l10n-de, but just the
>> same result.
>
> profile folder, than remove that file and restart Thunderbird.
>
> Thunderbird will create a new file and you should be able to set again
> a new master password.
> Other possible corrupted files are cert9.db and logins.json.
> If you remove these files you need to re-add all the passwords and
> certificates that were used! So be careful.
>
> It's long ago but we did have similar bug report in the past there
> deleting the key4.db was the solution. But you
>
> As always, please make a backup of your profile folder before doing
> any modification within the profile folder.
>
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