Adobe Reader Professional
Tanja Freeze
For the last couple of months Adobe Reader has decided to automatically upgrade itself to Adobe Acrobat Pro DC every once in a while, asking all currently logged in users to sign into Adobe Reader with their Adobe ID, which they don't have because our company doesn't have any Acrobat Pro licenses. This will sometimes happen once in two weeks, or twice in two days! It seems sporadic and happens on all of the server in the farm.
As soon as I receive a report that Adobe is asking a user to sign in, I check the Application log in Event Viewer on that server for event 11707 and lo and behold, there's an event in there from a few minutes ago saying something like:
To fix this, I've had to uninstall Adobe Acrobat Pro DC and install Adobe Reader from while the server is running and users are logged in, which makes the users understandably annoyed as they've been kicked off all of their PDFs for the 5th time in a month!
This week I got fed up and looked into other ways to install Adobe Reader and found you can sign up for an Adobe Reader distribution license and obtain an installer from a separate link. I installed this verison of the app (which is sadly 32-bit but doesn't make much of a difference in our environment) and things have been stable for the past three days and I'm hoping it'll remain that way...
The only thing I can think of is that a user tried clicking the Edit PDF button and signed up for a free Acrobat Pro trial, but that requires a valid credit card but I can't imagine they signed up for that many trials...
Or maybe that particular user had an Adobe account with an expired Acrobat Pro trial and when they signed in after clicking Edit PDF, it upgraded the whole app to Acrobat Pro DC for all users? Isn't is supposed to ask users for an admin password before updating an app for all users on the server?
It looks like a bad update from Adobe. The automatic update check installed using AcroPro.msi. The Event Viewer log for event 1042 MSI Installer "Ending a Windows Installer transaction: C:\Program Files (x86)\Common Files\Adobe\ARM\Extract\DiskImages\AcroPro.msi. Client process ID: 65308"
This is happening to our 2016 RDS farm too! We thought we where suffering from the known Adobe Reader Sign in bugs until you actually signin and realize its offering a 7 day trail because the account hasn't been assigned a Acrobat Pro license.
Unfortunately that's not the issue we have experienced. The issue is not Reader 32 bit upgrading to Reader 64 bit. The issue we've had is Reader "upgrading" to Acrobat DC Pro which requires a license. It's doing this without admin rights which is the most troubling part of the problem because then users can no longer use Acrobat on the affected system and it takes someone with admin rights to go in, uninstall Acrobat DC Pro and then re-install Acrobat Reader.
Has anyone found a solution to this? I am having the same issue with Acrobat Reader somehow upgrading to Acrobat Pro. I have unistalled Pro and reinstalled Reader, only to have it upgrade the next day. In addition to users being unable to open .pdf files because they don't have an Acrobat Pro license, the upgrade process appears to be crashing the Citrix Printer Management service, which prevents printer redirect from the client computer.
Seems we might have one user with a full Pro subscription on his local machine logging onto the shared remote desktop server where free Adobe Reader DC is installed and this is upgrading the free Adobe Reader DC to the Adobe Acrobat Pro DC and then this is prompting all the users to Sign in, which they of course can't.
Hi, I managed to stop it from upgrading by stopping the adobe service in services.msc and changing the login to a user account with the incorrect password. so if it tried to upgrade it would try with an incorrect account password
>What's the issue you're having
Exactly what was stated in the original post.
>If it's Reader upgrading to Pro, that mystery was solved
Maybe, but the reg setting still does not work.
No staff are clicking on the dopey above "paid buttons for turning pages" button thing in reader.
It is possible to control adobe professional through the win32ole API. However, it is not trivial, due to the lack of descriptive API information. A co-worker of mine were able to achieve what I needed by using Delphi.
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