Fiat Roadside Assistance (RSA)

[VahanPujari]

Just sent the Fiat Roadside Assistance Form duly filled & attached
with Rs. 3,000/- for Roadside Assistance for 50 months for my Linea

The earlier Linea's & Punto's were not covered under RSA & hence. I
think some of the new owners bought Linea/ GP recently got RSA as a
Free offer

[Ramesh]

Hey are you sure, because I remember seeing a line somewhere that it
applies to existing owners too.
And is FiatFirst & FiatRSA same?

[J. Ravi]

I just checked with Fiat First 24x7 RSA toll free number.  According to them, all Fiat cars purchased from 5 November 2009 are automatically covered under 24 x 7 RSA.  Even my Fiat Linea [8 Oct 2009] has not been covered [During the Fiat First Free Check Up Campaign on 7 March 2010, I was told that my Fiat Linea was covered!].  So, I am waiting for their mail.  I have decided to go in for 50 month RSA costing Rs 3 k. 

 

Thanks.

 

J.Ravi

[Akhil Desai]

Are you sure any purchases before 5th november is not covered? I too was told during the check up camp that my vehicle which was purchased on 22nd October was covered..

[J. Ravi]

Akhil Desai,

 

That's what  they informed me.  For confirmation, please contact Fiat First @ 1800 209 3428.

 

J.Ravi

[J. Ravi]

This matter of 24x7 RSA is getting complicated!  Just now, I contacted Tata Motors toll-free number 1800 209 7979 for confirmation and double-check.  According to them, my vehicle is already covered for RSA for one year, so I need not take any RSA now.  If necessary, I can take it after expiry of one year period.  Now, I am keeping my fingers crossed. 

 

J.Ravi

[VahanPujari]

Its from Ranjan & other's such experience that earlier I also assumed
my car automatically covered under RSA. However, in certain
discussions forums, I found it otherwise. So like J.Ravi, I also
explored. What seemed to have happened is Fiat provided one-off RSA
services to all for free - there are reports that Palio-owners also
got RSA services in interior-Kerala for keys locked inside the car.

I vaguely remembered see some brochure of 24X7 service alongwith my
Linea Manual kit received at time of delivery. Went back to it &
checked. Yes, its 24X7 services but from TATA. Little check on the web
revealed that Tata offers free 24X7 services (tied up with MyTVS) to
every owner of Tata & Fiat vehicle. But its free only for 1st year &
chargeable subsequent years - some 550 or 750/- per year. However,
this service is stripped down very basic version & I'm not sure it
covers as comprehensively as Fiat RSA.

Then I enquired & came to know you can avail Fiat RSA on call-basis
also without becoming a member. I called Fiat RSA toll-free no. They
confirmed my Car is not covered under RSA. I asked about call-basis
charges, she said yes its available & charges are not fixed & varies
depending upon distance/ availability of RSA vehicle etc etc. I was
clear that if its Rs. 250-300/- per call, I would not enroll. But I
had a hunch it could be over Rs. 750/- & then also the service is not
guarenteed on call-basis (depends on availability of RSA vehicle) &
won't get priority.

Then I heard someone whose Clutch Slave Cylinder got broken in Punto
(he did not replace it earlier) on a highway trip some 100-150 kms
away from Mumbai. He found it hard way that he is not covered under
RSA though RSA offered services with towing but the charges were very
high. Its such an unforeseen situation that I took a decision to
enroll, even 1 such event will compensate for entire moeny for the
conveniency RSA offers.

Ravi - Check if you've received Red color RSA kit. Every owner whose
car is covered under RSA just got 1st batch of Kits together. Its a
proof that your car is covered under Fiat RSA.

On Apr 14, 11:34 am, "J. Ravi" <jayavijayanr...@gmail.com> wrote:
> This matter of 24x7 RSA is getting complicated!  Just now, I contacted Tata

> Motors toll-free number *1800 209 7979* for confirmation and double-check.

> According to them, my vehicle is already covered for RSA for one year, so I
> need not take any RSA now.  If necessary, I can take it after expiry of one
> year period.  Now, I am keeping my fingers crossed.
>
> J.Ravi
>

> On 14 April 2010 11:18, J. Ravi <jayavijayanr...@gmail.com> wrote:
>
> > Akhil Desai,
>
> > That's what  they informed me.  For confirmation, please contact Fiat First

> > @ *1800 209 3428*.
>
> > J.Ravi

>
> >   On 14 April 2010 11:05, Akhil Desai <desai.ak...@gmail.com> wrote:
>
> >> Are you sure any purchases before 5th november is not covered? I too was
> >> told during the check up camp that my vehicle which was purchased on 22nd
> >> October was covered..
>

> >> On Wed, Apr 14, 2010 at 11:01 AM, J. Ravi <jayavijayanr...@gmail.com>wrote:
>
> >>> I just checked with Fiat First 24x7 RSA toll free number.  According to

> >>> them, all Fiat cars purchased from *5 November 2009* are automatically

> >>> covered under 24 x 7 RSA.  Even my Fiat Linea [8 Oct 2009] has not been
> >>> covered [During the Fiat First Free Check Up Campaign on 7 March 2010, I was
> >>> told that my Fiat Linea was covered!].  So, I am waiting for their mail.  I
> >>> have decided to go in for 50 month RSA costing Rs 3 k.
>
> >>> Thanks.
>
> >>> J.Ravi
>

[VahanPujari]

Got my RSA kit yday.

It was very fast & got it in less than a week of sending them the
cheque. Continuous follow up did the trick

Cheque got realised after 2-3 days of dispatch & there was no activity
for 2-3 days even after realisation of cheque. I called & the next day
the kit was at my doorstep :)

PS: RSA Start date is not from delivery date but from the date the
cheque is realised

Amit

> > >>>> > Free offer- Hide quoted text -
>
> - Show quoted text -


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[VahanPujari]

The RSA kit is nothing but the User Manual/ Guide. Earlier I had
downloaded the softcopy/ pdf file. Attaching it in the files section
here with the link copied below. They've made changes with white ink &
handwritten changing RSA start date from delivery date to cheque
realisation date

Softcopy link

http://linea-users-club-india.googlegroups.com/web/Fiat-Roadside-Assistance-Manual.pdf?gsc=hqNavxYAAACO9GOm5X_iSwgLF4rMu1nOwDnRq-Rbrs5DMwXoiOZsvg

Amit

On Apr 14, 11:23 pm, VahanPujari <vahanpuj...@gmail.com> wrote: