windows error for version 1.0.0.509

[jcfi...@gmail.com]

Hi,

I recently upgraded lightjams to version 1.0.0.509 from the previous version and now I get a error window popping up every 20 minutes that says Lightjams has stopped working.  The program closes when I close the error window.  I have a valid express license and am running Windows 10 home premium 64 bit.  I did not have this version with the 2 previous versions of Lightjams.  What is going on and if there is no quick fix how to I downgrade to the previous version of Lightjams with which I had no problems?

Thanks

Jeff

[Mathieu]

Hi,

It's a pretty bad error. You should see more details by going in the Windows Event Viewer.

You can uninstall the current version and install this one: https://www.lightjams.com/app/old/lightjams32_1_0_0_446.zip

Are you using video capture or any input? Send me as much info as possible!

[Jeff Firman]

Mathieu,

Can I get version v.481?  There was one recent update that fixed a MIDI problem with fast notes which I needed.  Also if I uninstall and then re-install Lightjams do I need to re-install my license or does the re-install of Lightjams automatically take care of this.  I will send you as much info on the v.509 before I install on older version.

Thanks,

Jeff

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[Mathieu]

There's more info in the Windows Event Viewer. Press the windows key and then type "event". Select Event Viewer. Then go in the Windows log/Application and you should see an error corresponding to the Lightjams crash.

[Jeff Firman]

Matthieu,

Attached is what I found in the event log.  I do not have any video capture running and any input I am using is the same as I have used previously with no problems.  I did install  the Kontakt 5 music player  and I noticed after I did that I got a "not signed in to microsoft one drive" error each time I started windows.  I do not normally have my computer attached to the internet while I am using it.  I am not sure if my problems with Lightjams started after I installed this player or whether they started after I updated to v.509 since the first time that I used Lightjams after I installed the player might have been when I updated it to v.509.

The error I get when running Lightjams occurs exactly every 20 minutes.  This seems to correspond to the pause in operation that Lightjams does when you do not have a license.  Do you think check for a license this might trigger the error that I get on my computer?  A valid license does show up in Lightjams when I go to the License tab.

Please let me know what I should do to get rid of this error.

Thanks,

On Mon, Sep 10, 2018 at 9:02 AM Mathieu <mat...@lightjams.com> wrote:

There's more info in the Windows Event Viewer. Press the windows key and then type "event". Select Event Viewer. Then go in the Windows log/Application and you should see an error corresponding to the Lightjams crash.

--

[Mathieu]

After a day of testing on different computers, it looks like this error was caused by a problem with the .Net Framework. Microsoft fixes the issue a while ago and up-to-date computers should already have the fix. I was able to reproduce the crash on one computer and it went away after running Windows Update.

[Mathieu]

The original reporter (Jeff) also confirmed that running Windows Update fixed the problem.