Xdefiant Download Xbox Series S

[Niklas Terki]

Myhusband and I purchased an Xbox Series X. Unfortunately whilst it's connected to our local network, either Wi-Fi or Ethernet (working CAT 6 cable) to our Home Hub 3000, all other devices connected to our local network begin to severely throttle. What is worse, and it's repeatable, whenever the Xbox is downloading a game, network speeds will drop from 1Gbps to approx. 20 - 30 Mbps. Further, the Home Hub will become unstable, will crash, and all devices will disconnect. A speed test during a download from the Xbox will result in time out.

The moment we pause the download or cancel it, network returns to normal and we can, repeatedly, run another speed test and we're back at or close to advertised speeds (1Gbps down). We've tried opening up all ports via the modem GUI per Microsoft recommendations but that does not solve the issue. -CA/help/hardware-network/connect-network/network-ports-used-xbox-live

To clarify, we're not talking about download hitting advertised rates. We're identifying and demonstrating there is full modem instability which prevents the simple act of downloading a game onto the console.

We suspect something on the Bell infra / backend is flagging or generating a conflict with the device. As after a recent modem reset, we can for a moment (5 to 10 seconds) obtain 150 mbps download over wifi or 500-700 mbps on ethernet, but after those 5 to 10 seconds, the speeds just crank down back to 20 to 30mbps and the hub crashes.

I've contacted support this morning and whilst they will ship (after trying to convince me to upgrade my service) a replacement Home Hub 3000, and insisted we're not eligible for a Giga Hub, I don't believe it will be resolved given that a quick google search highlights this is a common issue.

We are using an Xbox One S and similar issues, the Xbox series S seems to be better on the network as long as there is no need for large update downloads, that's when we use the neighbors competitor's provider (COGECO) my sons xBox has not been able to connect properly on any Bell service type for a year and a half. For the fun of it tonight I tried to go onto our Bell provider we pay for, same with previously in the city on the highest speed FIBE package unlimited downloads but it just was worse, I was hitting 1000 ping at some points. Very frustrating and more frustrating when my son was angry he couldn't play online with friends, especially during the lockdowns... Its definately not an Xbox issue, take your console to a friend/family who uses another provider..... The difference will show itself unfortunately

Hi all

Just wanted to check if there is any updates regarding this issue, mon son's xbox update connected on the wifi is crashing the Hub 3000, which reboots over and over. So far, technical support haven't given any real answers nor found the problem. I am in the exact same situation as mentionned in the Reddit link.

Hi there @JeffTaillon,

Thank you for reaching out, and welcome to the Bell Community.

Are you using any third party equipment (such as a router)?

We recommend that you try connecting an Ethernet cable directly from the Xbox to your modem, and then test to see how everything works when you download the update on your son's Xbox.

We hope to hear from you,

- Patricia

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