RE: Issue with participants receiving REDCap surveys
Reinert, Steven
Hi All,
Erin Bojanek sent this email with what appears to be the same problem 25 minutes before Alexandra reported her issue. Please ‘copy all’ on responses.
Thanks.
Steve
______________________________________________________________________
20feb15
Hi Steve,
I am working on a survey in redcap and I am not receiving the email with the survey link when I send it. When I go to manage survey participants and add participants and send the invitation, it says on redcap that the email was successfully sent but I am not receiving any emails. I have tried a couple different emails and none worked. How can I fix this? If it would be easier, feel free to call me at 401-432-1600.
Thank you,
Erin Bojanek
Clinical Research Assistant
PediMIND Program
Bradley Hospital
1011 Veterans Memorial Parkway
East Providence, RI 02915
From: lifespan-r...@googlegroups.com [mailto:lifespan-r...@googlegroups.com]
On Behalf Of Weissman, Alexandra
Sent: Friday, February 20, 2015 11:28 AM
To: lifespan-r...@googlegroups.com
Subject: Issue with participants receiving surveys
Hi all,
My team and I have found that participants are not receiving e-mail notifications containing the link to complete a survey. From our end, everything seems to be working fine, saying that our e-mails have successfully been sent. We ran a test and sent the survey to ourselves, and still no e-mail notification.
Has anyone else had this problem? Any ideas of why this is happening?
Thanks!
Alexandra B. Weissman
Clinical Research Assistant
PediMIND Program
Bradley Hospital
1011 Veterans Memorial Parkway
East Providence, RI 02915
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Norigian, Robert
The admin control panel in Redcap reports that it can send e-mails:
"REDCap is able to send emails"
But I just tried to have it send an e-mail to my address and although it reported success I never actually received the message. I'll ask our e-mail administrator to look into it. The e-mails get routed through a server managed by out Networking department.
Rob
Sent: Friday, February 20, 2015 1:24 PM
To: Weissman, Alexandra; lifespan-r...@googlegroups.com
Cc: Bojanek, Erin; Norigian, Robert
Subject: RE: Issue with participants receiving REDCap surveys
Gerber, Alan H
It doesn't seem to be working for me either. I know I sent out surveys last Friday the 13th and those went through so hopefully the problem is recent.
Best,
Sent: Friday, February 20, 2015 1:40 PM
To: Reinert, Steven; Weissman, Alexandra; lifespan-r...@googlegroups.com
Cc: Bojanek, Erin
Subject: Re: Issue with participants receiving REDCap surveys
Norigian, Robert
Gerber, Alan H
Just to confirm, I just received a number of emails from REDCap so it looks to be up and running again. Thanks for the help!
Sent: Friday, February 20, 2015 3:32 PM
To: Gerber, Alan H
Cc: Reinert, Steven; Weissman, Alexandra; lifespan-r...@googlegroups.com; Bojanek, Erin
Bojanek, Erin
I just received all of my survey emails, thanks for the help!
Erin