You can use a CRM system to identify new sales opportunities, create records of all interactions with leads, manage marketing campaigns, and align communication to reach out to customers at the right time, with personalised content.
Improved customer service: Improve customer communication and ensure customer information is available to everyone across the organisation. CRM software can manage contacts and records across all channels, providing the details you and your team need to increase customer satisfaction at every point
Increased sales opportunities: Synchronise sales processes and help build an effective pipeline. Your sales teams can use a CRM to automate tasks, establish a sales process, and analyse sales data in real time, for a smooth sales experience that closes the deal.
Automation from start to end: Automation technology is built into CRM tools, so you can feel confident your customers are receiving the right messages and follow ups right on queue. Set up task automation across sales, marketing and customer service to reduce inefficiency across your business and say goodbye to any tasks slipping through the cracks.
Say goodbye to updating customer information across two platforms manually and hello to detailed customer data that takes personalised sales and communication to another level. Connecting your CRM to Xero can make it easier to:
To learn more, browse through the customer relationship management apps in this category. Click on an app to find detailed information on how it works and integrates with your Xero account, and ratings and reviews by other Xero users. Want to try an app? You can then get started directly from the app listing page in just a few clicks.
Bookings and order synchronisation: Take payment for orders or bookings upfront? Be notified of new outstanding invoices, and have them reflected in your accounts as outstanding straight away. Update completed work as fulfilled on your side with labour and inventory costs added, so you always have an accurate picture of your profits.
Synchronised sales from anywhere: Amazon seller? Small business shop owner? Wholesale food supplier? No matter where, what or how you sell, your sales data syncs directly with your Xero account for accurate accounting and clean books every single day.
Inventory management: Manage your product information with real-time accounting and sales data so you can adjust pricing, understand product demand and review your margins across platforms.
Payments and point of sale: Add multiple options for payment within your POS in-store and online and rest confidently knowing you have accurate updates in your accounting software. Sensitive data protection makes customer carts and express checkouts secure, so both you and your customers feel safe.
Reporting and analytics: Get detailed analytics and customised reports on your ecommerce sales performance. Discover new areas of growth, patterns in sales transactions and let actionable insights guide your decision-making.
Invoicing: Create invoices with ease, using integrations with your Xero invoicing and accounting tool. Simple templates help you get invoices out quickly while managing payment status and outstanding accounts.
Cash flow confidence: Avoid costs associated with unnecessary wastage or reordering of slow-moving items or customer refunds due to unfulfilled orders. The right app works harder to improve your cash flow by highlighting where to spend your investment to ship products in and out quickly.
In-depth reports: Access real-time reports on inventory across all your sales channels, run cost comparisons to find the best suppliers for your budget and see your store profitability up front.
Understanding your stock patterns is key to a successful business. Inventory management systems that integrate with your accounting software sync your stock movements to give you an insight on how your supply chain is performing in real-time, without you lifting a finger.
Cash flow management. Track your leads, submitted proposals, unpaid invoices and sales projections in one place to get a complete picture of your cash flow and identify where you can drive profitability.
Managing any project relies on you having accurate, up to date invoices and project information at your fingertips. Integrating your app with Xero can give you just that - a single place to track your invoices, expenses and quotes, all updated with accurate information every single day.
Create and send invoices that accurately reflect the time and costs spent on a project down to the second (and the spanner), with multiple secure payment options for your customers so you can get paid sooner
HR payroll software, or human resources software, are tools that help improve processes related to employee management and performance, legal compliance, and internal organisation. Important for businesses of all sizes, HR apps help you stay on top of workplace initiatives and regulations, while helping employees get a great experience.
More efficient management teams of any size: A single source of information helps business owners or HR professionals manage workplaces of any size, and sole traders manage their accounting and payroll. Avoid expensive agency fees and cut down on costs with internal tools made for small business owners.
Improved employee experience: Ensure employees have access to their benefits, onboarding information, payroll and leave to give both you and them access to the information needed at any point in time.
Simplified legal compliance: Make regulatory compliance easier with HR management software that gives insights on specific actions for your local region. Receive guidance around award interpretation and compliance decision-making and never miss a deadline with automatic reminders.
Better hiring cycles: Reduce the time it takes to source, interview, hire, and onboard new talent. Track the prospect lifecycle and improve communication with candidates from interview through to onboarding and beyond.
Payroll and compensation: Run payroll each pay period without the headache. Get access to salary history, tax information, and bonus structures to make accurately paying staff a breeze.
Benefits and expense administration: Help your team members pick benefits plans and track expense requests in one place. See where your employees are spending the most, what matters the most and track wellbeing trends.
Talent and rostering management: Find new talent and manage your current employees together. Set up new interviews, roster staff and allow shift change requests at the tap of a button.
Connecting your people management to your finances makes tracking hours, rates, expenses and payroll seamless. Just some of the features you can expect from connecting your HR or payroll app to Xero are:
Point of sale, or POS, systems are software solutions that help you accept payments from customers and keep track of sales. While traditionally referring to a system kept only in-store, these days POS systems can be set up to work wherever your customers are buying from you.
Manage stocks and prices: Update stock availability and current prices from one place. Track available inventory and restocking timelines from your POS system to help customers know when products are back in stock or how they can pre-order them, and put items on sale coordinated across every channel you have.
Inventory management: Track the availability of your products and know when items are running low. Forecast future stock needs and set up automatic reordering based on forecasted demand, saving you time reviewing sales numbers.
Multi-channel reporting: Pull data from different stores, branches, and channels to create detailed reports on information like popular products, successful stores, team activity, seasonal demand, and margins.
Payment collection and storage: Collect payments from multiple sources and store customer payment or contact information for easier checkout experiences. Boost customer loyalty programs and monitor rewards for better customer satisfaction that keeps them coming back.
Syncing your sales and accounting is crucial to running any business. Point of sale apps that integrate directly with your Xero account, enable you to unify multi-channel sales with the records you keep in Xero, slashing manual entry. Some examples of what POS app integrations with Xero allow you to do include:
When integrated with Xero, reporting apps give businesses like yours the capability to drill down into every area of your business to budget with certainty, track benchmarking performance and forecast your future cash flow.
Data syncing: Ensure all your financial data is up to date with regular data syncing between your reporting app and your Xero account. Easily share reports and predictions with stakeholders with confidence in your numbers being current.
Multi-entity consolidation: Bringing together financial data from all corners of your business. Reporting software allows you to create consolidated reports from multiple entities, multiple currencies and inter-company transactions, so you can deliver the more with less work.
Powerful forecasting: Get a clear idea of what the future holds with forecasting reports based on up-to-date and historical data. Predict upcoming trends, spot cash shortages and identify areas for profit growth, so you can be prepared for anything.
Custom reporting: Create customisable, beautiful reports that are based on the numbers that are important to your business. Easily and automatically share reports with the people who matter and standardise your reporting capabilities.
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