Unable to remove Open URL Resolver from toolbar
Senior, Heidi
Hello,
In June 2014 my library migrated to ExLibris’ Primo/Alma catalog system, and now we are migrating our link resolver to ExLibris’ Open URL Resolver “Uresolver” and its related list of electronic journals, “Ejournals A-Z.” I was able to add a search of Ejournals A-Z to LibX, but the link resolver doesn’t work correctly from the context menu. It passes a search to the Uresolver (which we have named “Get it @ UP” but regardless of the data sent, it directs patrons to order the article through interlibrary loan. I took a Jing video of this: http://screencast.com/t/9k9T8fk9. I know that’s not enough information to solve the problem but I’m not looking for a solution at the moment; my problem is that my updated version without the link resolver isn’t appearing in Firefox.
I deleted the Uresolver / Get it @ UP from the LibX Builder and published a new version. We went from version 29 to version 30. The problem is that version 30 isn’t being offered to users in Firefox using the About / Change Edition option shown in my first screenshot, which they are most likely to do. Version 30 is being offered in Chrome. In Firefox, I can change to version 30 if I search for a LibX edition and select the “live” link next to “Revision,” as shown in the second screenshot, but that seems more complicated to ask the toolbar users to do.
So my question is – shouldn’t the most recent version be offered each time someone selects About / Change Edition? Why is version 30 not going to Firefox users? Or does it just take a while for the new edition to be offered in Firefox?
Thanks for your help, and let me know if you need me to send the screenshots a different way.
Heidi E. K. Senior
Reference/Instruction Librarian
Clark Library
University of Portland
5000 N. Willamette Blvd.
Portland, OR 97203