Chat Assessment

[Michael Whitchurch]

Hello All,

 

I have been charged with finding ways to assess chat interactions in addition to the great quantitative statistics that are currently available. What are you doing to ensure accuracy, timeliness of answering, and other qualitative measurements?

 

Thanks,

Michael

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Michael J. Whitchurch, MLIS

Virtual Services/Learning Commons Librarian

3325 Harold B. Lee Library

Brigham Young University

Provo, UT 84602

(801) 422-6345

michael_w...@byu.edu