--
not about to see your light
One possible point of complication involves using the purplehome
variable on multiple computers; this is because it centralizes
Pidgin's accounts file in addition to the logs. This means that it's
easy to have operators mistakenly all using the same account to sign
in, which winds up defeating most of the purpose of multi-operator
libraryh3lp routing. One fix it to specify a slightly *different*
sub-folder path for each computer. That way, they'll all be able to
have separate operator accounts and logs on a network drive. You can
point Windows' search feature at the top-level folder to flatten the
directory structure when working with log files; the logs end in .txt
and you can specify a modified date, etc...
If you're storing transcripts on libraryh3lp's server, you can also
bulk download and delete them (and/or save the call history
information to a csv file). http://libraryh3lp.com/calls/ Speaking
of nifty hacks, the api for the calls history is open so that it's
possible to write scripts to do things like automatically harvest
these transcripts (download, then delete).
Best,
-Pam.
On Thu, Sep 18, 2008 at 12:20 PM, geekfella <eye...@gmail.com> wrote:
--
Pam Sessoms, Electronic Reference Services Librarian
phone 919/962-1151; fax 919/962-5537; AIM: SessomsPam
Walter Royal Davis Library, Reference Dept.
UNC-Chapel Hill, CB 3922
Chapel Hill, NC 27514-3922
Cool, that's great. I pretty much figured you already had that in
hand. :) I've seen people struggle with this in the past and wanted
to be sure no one finding this thread down the road would get tangled
up in the accounts thing.
> It is interesting that the source of this hack (http://www.lib.unc.edu/
> reference/eref/pidgin/env_var.html ) does seem to store it centrally,
> and lists the benefits and issues....
Yeah, I need to update that web page so that it is more detailed. It
worked as described for us for a long time because of some procedures
and the staffing model we had in place when I originally wrote the
page. Nowadays, we don't store the logs locally, and I just harvest
them off of libraryh3lp's server as needed.
Best,
-Pam.