Statistics by time frame?

[Christian van der Ven]

Question: I was wondering whether it is possible to have statistics/reports that let us select time frames of some sort. The background of my question is that it would be a great help for us to know whether, for example, we receive more chats during office hours or during evening hours. It would also be helpful to know this, because we host a collaborative chat service with two institutions during evening hours, but on our own during office hours. At the moment I can rely on the default reports for most of what I need on statistics, but to make the difference between day and evening chats, I still need to hand count them.

Christian

[LibraryH3lp Support]

Hi Christian,

There is a Chats Per Hour built-in report that creates simple chat counts on a per-day, per-hour basis.  So you can see how many chats you're getting on Mondays at 5pm, Tuesdays at 8pm, etc, over a date range and with the usual LH3 report filters (queues, answered/not-answered, minimum duration).  This can be downloaded to a CSV file so you could look at groups of hours (Mondays from 8am-5pm, Mondays from 5pm - 11pm) with some spreadsheet work.

If it turns out this isn't quite getting at what you need (especially for your collaborative service), definitely let us know at LibraryH3lp support.  We generate custom reports quite often, especially when the built-in stuff won't do the trick.

Very best,

Pam

LibraryH3lp support
+1-877-844-5371

On Wed, Apr 13, 2016 at 10:05 AM, Christian van der Ven <christian....@gmail.com> wrote:

Question: I was wondering whether it is possible to have statistics/reports that let us select time frames of some sort. The background of my question is that it would be a great help for us to know whether, for example, we receive more chats during office hours or during evening hours. It would also be helpful to know this, because we host a collaborative chat service with two institutions during evening hours, but on our own during office hours. At the moment I can rely on the default reports for most of what I need on statistics, but to make the difference between day and evening chats, I still need to hand count them.

Christian

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