Re: [libraryh3lp] Chat timestamp (EU server)

[Pam Sessoms]

Hi Ric,

Indeed, I think you're right.  It looks like we busted our timezone support on the EU server with some work we did over the weekend.

We try to detect the time zone from the computer's settings, and that can be overridden via the admin site (Settings tab).  If you look at that tab right now, the time zone drop-down menu in the Settings tab won't show any options.  

We'll fix this up as soon as we can and report back here when it's better.  The good news is that your current and past chats will snap back to the proper time zone once we fix the underlying bug.

Thanks for letting us know!

Very best,

Pam

Pam Sessoms
LibraryH3lp librarian

On Wed, Nov 7, 2012 at 6:03 AM, Ric Paul <soto...@gmail.com> wrote:

Hi,

I've just been looking back at chats that have occured in the past couple of days, and noticed that the timestamp seems to be wrong.

It looks like the timestamp is five hours behind when the chat actually happened - which is about right for the time difference between the UK and East Coast of the US. Is this a glitch, and will it affect the "Chats per Hour" report?

I've looked back at chats from last month, too, and those have been shifted by five hours as well... I thought the timestamp was correct UK time previously, but maybe I'm wrong?

Cheers,

Ric (University of Southampton).

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[Pam Sessoms]

Hi Ric and all,

The time zone issue on the EU server (and other regional servers) should be fixed now.  Let us know of any further trouble.

Very best,

Pam

Pam Sessoms
LibraryH3lp librarian