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Francisco Raya

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Aug 1, 2024, 11:58:07 PM8/1/24

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recently received the 4k stick and have no problems with all my streaming channels except for Netflix. Netflix will not load properly and constantly gives UI-800-02 error code. Tried deleting app, reinstalling, factory reset, all other options, nothing works. Netflix works fine on my other roku devices and smart tv's. roku said they would call me back, but no response. anyone else find a solution for this ?

i constantly get error UI-800-02 when i try to start Netflix on my Roku 4k streaming stick. No issues with it running on older roku devices that i have on other televisions. all applications work just fine, except Netflix. Called Samsung, they said it was Netflix, so called them. Netflix said it was Roku and when i called Roku they said that they needed to investigate and would get back to me within 24 hours. Unfortunately no one got back to me.

I've tried that multiple times and Roku support has had me perform perform factory reset, delete the application, reinstall application, turn everything off turn everything back on multiple times, Netflix still shows the same error and support had me provide the internal error codes. They indicated they would respond within 24 hours, but that time has come ne and gone with no resolution or contact.

We appreciate the time and effort you've put into resolving this Netflix issue. Please note that since this issue is specific to Netflix, we suggest contacting their customer support team, Netflix ContactUS, for further assistance and clarification. It's important to know that the majority of content on the Roku platform is provided and managed independently by the streaming channels' providers.

I contacted netflix, who told me to call Roku as the problem only occurs on the Roku ultra 4k stick. I provided the error codes to Roku support, but no one has followed up. Passing the buck back to Netflix doesn't help. I called Netflix who had me call samsung, samsung had me call roku, initially, roku had me call netflix who in turn told me to call roku. roku finally admitted there was a problem with the roku ultra 4k stick but no one is taking 'ownership' of the problem to get it resolved.

Please get someone in roku technical team to review the information provided to roku support and of course, if they need more data, i would be happy to share the entire page that shows all the error data on the roku device.

as a side note, others have had to uninstall/reinstall, or reset their roku device to get it to work with netflix, but none of their resolutions work for me. the fact that they experienced the same errors and after doing the above got their device to work properly demonstrates that the problem is with roku not netflix.

I installed Sophos XG about 3 weeks back. Until last Thursday I had no problems with the device. I haven't had a chance to dive in and tweak it to better protect my home network but that is for a different discussion. Right now my problem is the inability to use Netflix. It started Thursday night and I just assumed it was the internet or Netflix having issues so I just went to bed. Friday it was giving me the same error. It will login to Netflix (on any of my tv's, xboxes, blu-ray players, ect) with no issues but when you click play it says it can not play this title right now. If I plug in my cheep Belkin router everything works great.

Please remember I am new to the sophos interface and am still learning. Is there a way I can exclude netflix traffic from any sort of filtering?? I usually consider my self pretty good with technology but the way sophos is setup I can't find the correct place to put an exclusion.

I put the netflix rule at the top, so that it triggered before the general rule. Web log shows direct hits to IPs rather than domains, I wonder if things are different because I'm in Canada? I know Netflix has different content for each country, but I'm not sure how their network infrastructure plays out to assist that. Here's a screenshot of the web log for the Roku device (works if I turn off web filtering, of course):

I noticed that the /24 shown above (209.148.214.0/24) is owned by my ISP (Rogers, one of the big three in Canada) - I added that IP range to the netflix rule and things are now working. It appears my ISP is playing a little DNS magic with connections to Netflix.

Netflix just won't work with the new Orbi. We're getting an error message stating that it looks like we're using an unblocker or VPN...we're not. The guy at Netflix told my wife that, in effect, Netflix doesn't work with Orbi because of the way devices switch between one unit and the other to get the best signal, or something like that. I switched back to our older Netgear router and everything's perfect.

We had the Orbi hard wired into an Arris cable modem from our ISP. All the devices (Sony smart TV, 2 PC laptops, Chromebook, 3iPhones on wifi. Great signal and functionality with everything but Netflix. Took the Orbi off and put our Netgear Nighthawk (R7000) back in and Netflix was immeditely great.

Could also be that the switch to Orbi prompted a DHCP address change from the ISP, and the one the OP got just so happened to previously be assigned to someone who was known to run a relay like Tor. If that's the case, it'll expire on its own...eventually.

I think they're going to have to come up with a better excuse than this. If Orbi had this problem, then all the other distributed/mesh systems out there should also be "incompatable" with Netflix. This is not the case, though. Whether or not you are jumping from satellite to satellite would be completely transparent to Netflix.

As a test, I just started a Netflix stream on my laptop and then started moving around the house. I verifiably saw my laptop jump from one Orbi satellite to another, and Netflix never missed a beat. So, gotta call b.s. on their claim that "Netflix doesn't work with Orbi".

Occasionally on my TV's built in app netflix hiccups - I think this is more a netflix issue. Try signing out of the app and back in. No problems on iPads, chromecasts, and netflix all sorts of different places and locations. Perhaps try a different wifi channel if you're in a congested wifi neighborhood. Try channel 1 or 11.

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.

i have a Sony TV model: KDL-55W900A and it has an integrated Pandora app within the TV. when accessing the app it loads on the TV and then the message" Internet browser will be closed due to internal issues" appears preventing access to the Pandora app that is playing in the background

Hi @scioto, thanks for posting to community! I've made a new post for your issue because this sounds a little different that what was happening in the previous post: Sony TV - Error Message: Internet browser will be closed due to internal issues"

First make sure your TV has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.If you're still having the same problem, then please try a few standard network troubleshooting steps:

I would also recommend reaching out to Sony Support as well since individual manufacturers are usually responsible for the implementation of the Pandora app. They may be able to provide more detailed support steps for your Sony model.

We have always had high-speed WiFi internet and have only run the built-in Netflix and Pandora apps. Since early April 2020, the Pandora app began experiencing the same error as described on this site and MANY other websites.

When I open the Pandora app, the app loads but TV immediately displays the following message: "internet browser will be closed due to an internal error". The Pandora picture is greyed out and still slightly visible in the background and the sound is still working, but I cannot access the Pandora app to like a song or even change the station. Like everyone else, I ran through all the self-troubleshooting steps to no avail. I have followed the troubleshooting steps on the support website (i.e. disable java script, cookie setting, delete all cookies; update software; unplug/disconnect, use a wired ethernet cable connection, etc.) and none have worked. I see a lot of internet posts about this error but have found no solutions.

Disable the Java Script and Cookie Setting of the TV.
On the supplied remote control, press the HOME button.
Scroll to Applications or All Apps.
Run the www.Internet Browser app.
Press the Options button and select Browser settings.
Set Java Script to Disable or Off.
Set Cookie Setting to Disable or Off.
Scroll down to Delete All Cookies or Clear Cookies
Select YES.
Perform a software update:
Perform a power reset.
Power off the TV.
Unplug the power cord from the electrical outlet.
Leave the TV unplugged for one minute.
Plug the power cord back in.
Power on the TV.
Perform a Factory Reset: "

So, I first chatted online with a Sony technical support rep, who escalated to next level of Sony tech support. The online chat rep said another rep will call me in 1-2 business days. The Sony escalated rep called me to troubleshoot but also could not resolve the issue, so the rep escalated to next level of Sony tech support, who called me to troubleshoot but who also could not resolve the issue

"For anyone with this issue, it appears that Sony/Opera are forcing you to allow ad.doubleclick connections. Usually if you have a gateway level ad blocking enabled (Diversion etc), connections to these sites will intensionally be routed to a localhost. Very annoying and not acceptable in my opinion. However, it can easily be resolved, by manually setting your DNS servers on your TV (in Network Settings, Custom Connection, Manual IP address) to Google's DNS 8.8.8.8 / 8.8.4.4 servers for example, rather than your own gateway. This will allow ad.doubleclick connections and not create the YouTube app to overlay the error. Hope this helps."