Download Splashtop Remote Desktop
Sourabh Doherty
i use logmein ignition to extend my desktop to my tablet, but it does not work the same way as xDisplay, it shows your entire computer but you can zoom in to a portion of it. i also have a pro account of logmein and i love it
I run GH/Rhino from my iPad/iPhone with antecea remote desktop - works really well. I have found the gestures to be pretty intuitive and have constructed entire definitions (small ones, but still) this way.
Splashtop is a family of remote-desktop software and remote support software, developed by Splashtop Inc. Splashtop enables users to remotely access or remotely support computers from desktop and mobile devices.[1] Splashtop enables remote computer access for businesses, IT support and help desks, MSPs, and educational institutions.
The original Splashtop Remote product was split into multiple products with the release of Splashtop Business[4] in 2013. The original consumer-focused product was renamed Splashtop Personal. Splashtop Remote Support was announced in 2015 as Splashtop Business for Remote Support[5] and later renamed Splashtop Remote Support. Splashtop On-Demand Support was introduced in 2015.[6][7]
Syncro has partnered with Splashtop to provide their excellent remote tool within Syncro as part of the subscription price. For those who want to bring their own Splashtop paid account, see this article.
Splashtop will automatically deploy on Syncro Assets and requires no initial configuration to be installed on devices. There are some options at the Policy level that you should start with. Head to the Policies tab and click a Policy to edit it. Once on the Editing screen, in the left nav, click Remote Access.
Enable And Deploy Splashtop For Assets On This Policy: Enables the Splashtop Remote Tool on devices in the Policy. Will deploy and install Splashtop on the devices in the policy when enabled. When you turn on this setting for Mac policies, you will need to enable certain security settings on the Mac assets themselves.
There are some specific Security Permissions that you need to consider to allow techs to be able to use the Remote Access tooling. Head to More > Admin > Security Groups, then edit a Security Group.
If the computer has not started a Splashtop Remote Session before, you will be prompted with a pop-up asking you to download a Splashtop Viewer application. You can choose between a Windows version and a Mac Version. This download only needs to happen once on the machine to allow Splashtop to function from the device.
To activate this option for the top-level Customer, head to the Customer Detail page and click the Edit button. On the following page that loads there is a setting in the Customer Settings section called "Enable Remote Access."
When your Contacts are on the Customer Portal and have the permission enabled, there will be a button with a monitor icon in the row of every Asset that they are assigned to. Clicking the button launches the Remote Session Flow.
You can also bill your clients for the Remote Access feature as well. To do this head to the Recurring Invoice Template for them and add a new line item type called "Remote Access- Contact Counter" to the template. This counter will dynamically count the number of Contacts on the Customer record that have the Remote Access option enabled in their Customer/Contact Settings.
On iOS devices, including iPhone and iPad, there is a similar toolbar button available when the menu is activated at the bottom of your device screen. Selecting this button gives you the ability to switch screens.
A: The bare functions do not cost money. All technicians will have access to Splashtop. If you have 10 technicians, all 10 will have access. There is an Add-On that allows Contacts to use the Remote Session from the Customer Portal that is $5 per Contact per month.
A: No. Because there are many versions of Splashtop including those where it can be installed by the end-user we will not uninstall Splashtop. You can mass uninstall Splashtop using script in the Syncro Community Library here.
Q: Can I use this if Splashtop is already installed on an Asset?
A: Most of the time, yes. It will run alongside most versions of Splashtop with other RMM-provided versions of Splashtop being the exception. If the Asset has another instance of Splashtop that was installed by another RMM using the RMM edition, there will be a conflict and neither instance will work until the other is uninstalled leaving only one.
Q: How can I tell which customers have Splashtop access enabled and how much I am getting charged?
A: Go to Admin > Reports and in the Customers section, run the Splashtop End User Charges Report.
If Splashtop is not installing after being applied to the policy and you are not seeing any errors, it is likely being blocked by an AV or Firewall. You may run the following tool to test for issues: www.splashtop.com/check
I am hearing the sound from the local machine, which is interfering with our call.
By default Splashtop will stream the sound from the local PC to you during a session, this can be disruptive if you are on a call over the net. Sound settings can be adjusted through the Splashtop Streamer which is located on the local PC.
First, ensure that all drivers are up-to-date. If this does not resolve the issue, try using the Mirror Driver which can be installed from the Splashtop Streamer. With a mirror driver is installed, the Splashtop Streamer will use a different way to process the screen information.
The remote access session appears blurry or has low resolution.
Adjusting your video settings may help with this. In the Splashtop for RMM application, navigate to Options > Advanced Settings > Video Rendering Options. You can also try enabling/disabling hardware acceleration.
When I run the application, I am able to do most things but crashes when trying to render a remote desktop (presumably because of ffmpeg). This is an excerpt of the logs the program writes to the console during my testing that I see before the crash occurs.
Before the original post to the discourse I wrote a couple days ago, I was having issues with the log folder as not having this writable caused the app to crash nearly instantly. I did come across that exact link while trying to solve that issue.
So I revisited the other thread to explore the /dev/stdout approach more deeply. When I replace a softlink to /tmp with a softlink to /dev/stdout, I get the following output when trying to run the appliction:
Video playback is very limited on virtual machines or remote connections. If you want to continue using your desktop for your studies I would recommend viewing the videos natively on the machine in your bedroom using www.biblia.com (free) or App.Logos.com (for Logos Now subscribers).
Are you aware of a reason the video playback is so limited? The reason I ask is because my preferred device from my bedroom (ASUS Note 8 running Win 8.1 Desktop) causes Logos 6 to crash when I try to play the videos. That leaves me with my iPhone 5 (too small) or my Mac Book Pro (too large).
There may be another reason I'm not thinking of. Either way, the remote playback is turned off at the level of the playback framework (the OS level commands we're using to play video) not the software level. Unfortunately this means there's not anything we can do to enable it other than switch to a completely new framework.
There was a crash (not reported until a recent beta). That happened on 32 bit installs. It's been fixed and I expect it to ship in 6.3 when it goes stable. This may resolve your issue. If not I'd love to see logs from the crashes so we can track down what's going on.
Thank you for the explanations Ryan. I don't believe it would be 1 since I have the RD settings set to maximum bandwidth on my local network in the home. Unfortunately it is probably 2. DRM kills another perfectly legit scenario again. Argh.
Splashtop remote desktop personal is free on the same subnet/local lan, I use it a lot. it only has a cost when you want to connect across the Internet or want to use their add on stuff (I have never tried that other stuff)
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RemotePC is one of the top-rated remote desktop software available in the IT market today. This remote desktop tool is highly secure, affordable, and scalable. It uses top-notch cloud technology to deliver industry-leading remote access via an intuitive web app, native desktop, and mobile applications. You can access your remote PCs 24/7 and enjoy the freedom to work from any place. The product incorporates collaboration features such as voice chat. RemotePC is the best for consumers, SMBs, and enterprises.
Splashtop provides customers the most reliable remote access infrastructure and responsible technical support. Splashtop Business Access offers high performance, file transfer, user management, robust security, remote wake, multi-to-multi monitor, remote print, and group view. Splashtop Business Access Pro provides you with remote reboot, session recording, and two users into one computer. The company also offers unattended access remote support and remote access for MSPs. Therefore, Splashtop can be your first and best bet.
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