CreditCard Billing
When you place your order, your card is charged for the full amount of the order. If the order needs to be cancelled for any reason, your card with be issued a refund.
While we would love to ship these products all across the country, we are unable to do so at this time. All SUP and Kayak purchases must be picked up from one of our store locations. All locations do not stock the same items so it may take some time to get your purchase to your preferred location. Email
custome...@halfmoonoutfitters.com for additional information.
Promotional Items
As a way to say thanks for ordering online, we offer promotional items from time to time. These items are only available for a limited time and cannot be returned for cash, store credit, or exchanged. If your order is returned for any reason, the promotional item that was included with the shipment must also be returned for the purchased item to be eligible for refund or store credit.
We offer a 10% off coupon for first time customers who sign up for our email list. You will receive this code in an email once you have confirmed your subscription. This can be used online, but unfortunately does not apply to SALE items, SUP's, Kayaks, Yakima items, Skateboards, Rainbow Flip Flops, Garmin Watches, Surfboards, Birkenstocks, all The North Face items, all Patagonia items, and all Arc'Teryx items.
Previously purchased items on sale
If your new gear goes on sale or is further marked down within 5 days of your original purchase, we will honor the price adjustment between the two and reimburse you with your original method of payment.
We take the worry out of claims and exchanges, you can simply send your items back to us. Some vendors require that you handle all warranty exchanges directly through them. Please contact these vendors directly, if your item is made by them:
What Is An Offline Order?
In the event that we cannot verify that the billing address, phone number, and email that you've provided match the information the bank has associated with the form of payment that you're using, your order will be sent offline. An offline order is a result of our Credit Card Security system red-flagging your order due to some sort of discrepancy.
Did I Get Charged?
A common misconception when dealing with an offline order is that the customer is being charged, but not receiving product. If for some reason you have received an email indicating that your order cannot be processed due to invalid Credit Card information, but yet your bank account is showing a charge please do not worry. There actually is no charge to your account, but rather a hold on the funds you were trying to use to purchase the product. The hold will be lifted once the validity of the Credit Card is established, or the order is cancelled.
What Do I Do Next?
If you receive an email explaining that your order has been sent offline, please do not despair. More times than not it is simply user error when entering your check-out information. You can either try to place a secondary order through our website, or you can just give us a call so we can make sure everything is being entered correctly. Please be advised that for every order that you place, there will be a hold for the price of that item put towards your account.
We apologize your package seems to be missing! Please check your front porch, back porch, mailbox, garage, mailroom and with neighbors or front desk staff to make sure it wasn't just hiding. If your package still hasn't turned up within two days of delivery, please reach out to us at
custome...@halfmoonoutfitters.com and we'll get you all squared away!
*This discount code can be used online and in-store, but unfortunately does not apply to SALE items, SUP's, Kayaks, Yakima items, Skateboards, Rainbow Flip Flops, Garmin Watches, Surfboards, Birkenstocks, all The North Face items, all Patagonia items, and all Arc'Teryx items.
Gorgeous and Grand - The Great Point Room features a beautiful zinc metal King bed, an intimate sitting area and gas fireplace. This room, located on the second floor, has a private bath with a modern vanity, deep clawfoot tub and rain shower. Additional amenities include HD DirecTV, music player, luxurious spa bathrobes, shampoo, conditioner and body lotion. Beautiful artwork and artifacts complete the beach decor of this room. Rate includes breakfast in the Dining Room and complimentary wine bar in the evening.
The room is named for the distant point of the island that is only accessible by boat and off-road vehicles. The Great Point Lighthouse graces the end of the island, with its light visible throughout the island and even on Cape Cod.
Spacious and Serene - The large Sankaty Head Room features a Queen bed, an intimate sitting area and gas fireplace. This room is one of only two rooms on the first floor. Facing the beautiful front garden, the room has magnificent antique furniture (the bed is gorgeous!) and a private bath with a whirlpool tub and hand shower. Additional amenities include HD DirecTV, music player, luxurious spa bathrobes, shampoo, conditioner and body lotion. Beautiful artwork and artifacts complete the rich decor of this room. Rate includes breakfast in the Dining Room and complimentary wine bar in the evening.
Romantic Hideaway - We invite you to stay in this wonderful, secluded suite. Just steps away through the garden, located on the second floor, this suite is our largest and offers that extra special get-away. You'll enjoy complete privacy and full access to the inn.
With convenient access to San Francisco International Airport, Downtown Half Moon Bay, Fisherman's Wharf, Fitzgerald Marine Reserve, Pescadero, Stanford University, the headquarters of well-known tech giants, Purisima Creek Redwoods Preserve, Harley Farms, world-class golf, hiking, biking, kayaking, bodyboarding, surfing, and many other local attractions, the Nantucket Whale Inn, combining coastal elegance with warm hospitality, offers a haven for relaxation. Your getaway promises a perfect balance of coastal serenity and wonderful experiences.
All rooms have private baths with luxurious spa robes and exclusive bath products. There is also HD DirecTV and complimentary reliable High-Speed Wi-Fi. Some have king beds, fireplaces and whirlpool tubs. Enjoy complimentary wine, coffee & tea and a full delectable, hot, homemade breakfast. Our Inn has exquisite common areas, including a garden patio courtyard with seating and fire tables, living room and lounge area for things to do in half moon bay. Come find out what everyone is talking about. Experience the Nantucket Whale Inn in Half Moon Bay by-the-Sea. Hotel in Half Moon Bay, Bed and Breakfast Half Moon Bay and Half Moon Bay Hotel.
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