Cyberlink Powerdvd Not Working
Ashlie Mealey
A while ago I wanted to watch a DVD, and when it came to the language selection screen and just froze when I clicked 'English'. I opened Task Manager and ended the session, then tried to start the DVD again and it still froze there. I tried a few times, but with it still not working I just gave up.
Around a week later (yesterday), I wanted to watch a different DVD and after the opening scenes (e.g. for my FRIENDS DVD's it gets past the 'Warner Home Videos' opening), when it's about to go to the DVD's main menu, it comes up with the dialog box of 'PowerDVD12.exe has stopped working' and a crash report of 'Cyberlink PowerDVD cannot play back inserted disc. Code = 0102':
I tried to replace the files within the Cyberlink folder from my sister's HP laptop, but all I got was it having audio, no display, and the 'minimize, maximize and close' bar not being there.
I tried doing System Restore back to the 7th, which would just mean I'd get the original files back, but not far enough to the date it froze, but after that I got the message that it was unsuccessful due to my antivirus, I tried two other times with disabling my antivirus and both antivirus and firewall, but it still didn't work.
I uninstalled it from the Control Panel, and went to 'HP's Software and driver downloads' for my PC. I downloaded the recent PowerDVD 12, it went past the FRIENDS menu screen but played only 5 seconds of the disc before it gave me the error message again.
(I noticed that when you install PowerDVD, it asks about loading/scanning files from my computer, after pressing 'next', it loads PowerDVD's home screen, and the loading symbol for the loading of my files freezes for a bit, then the error message appears.)
I uninstalled it again from the Control Panel, found that the PowerDVD files still existed in the Program Files (x86) folder, so I deleted them. After doing this, I restarted my laptop.
Opened up PowerDVD, chose the option to choose particular file destinations to scan, and clicked the trash bin icon on all the folders (Music, Videos and Pictures) and inserted my Twilight disc and it worked!
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP 15-g094sa Notebook and issues with Cyberlink PowerDVD. First try to performing a hard reset.
It ran as if it was the 1st time - so I deselected the default scan folders option as Daiya suggested and also removed all the folders from the particular folders section. I noticed there was a OneDrive\Music folder in there - maybe this was the culprit? Anyhow I figured I don't need PowerDVD scanning my folders. Finished initial setup and voila, no more crashes. Plays back DVDs as well now without crashing.
I can confirm that it worked for me as well. I didn't have to do anything except delete the PowerDVD12 folder from the Appdata\Local\Cyberlink folder and restart the application. Then I just deslected scan and deleted all the folder references. After that it was fine straight away. No need for uninstall/reinstall.
Definitely due to the default scan getting stuck. I too notice the OneDrive\Music folder - I rather think that was the culprit. I haven't tried to get the scan function working. Before I fixed it, I did notice that it was continually searching but finding nothing so I guess it bored and crashed.
You're welcome! I'm super glad I managed to help all you guys! My steps may be the long way around the solution, as @DavidBeare stated but I was stuck for hours trying to figure it out so I was trying anything I could.
Hey, I did this a while ago and the problem solved its self, although now a couple of months have passed and I'm getting the problem again. Is there anything that I can do to solve it fully so it doesn't happen again or not?
Like previous posters have said, I get just past the Disney logo then it starts to freeze and then crashes with the error box appearing after. Any help to try and solve this fully would be greatfully recived.
hi, i have tried all those steps, but got stuck in the reinstallation. i downloaded the cyberlink power software, but in installation the wizard just responds with "this software only works on HP-systems" i have HP-pavillion 17 with windows 8.1
My Samsung se-506 blue ray reader/writer was working with windows 10 and now does not recognise blue ray discs. Ordinary DVD and Cd work ok. Cyberlink test for blue ray says "Software player not found". Has a windows update caused this? Where can I get updated drivers and firmware please? I have Cyberlink powerdvd and have now updated to latest version but the situation is the same. I see that many others have reported the same problem but not any solution.
Dude- really!? Yes the answer is here, so why not say what the answer is rather, than have us trawl though pages of responses?
Basically, there's not enough power going to the device. Use the short USB cable that came with the device, or use a Y-cable that provides double USB power. No extra drivers needed.