Calls between users in your organization are handled internally within Teams Phone, and never go to the Public Switched Telephone Network (PSTN)--thereby removing long-distance costs on internal calls.
With Teams Phone, users can use Teams to place and receive calls, transfer calls, and mute or unmute calls. Teams Phone users can click a name in their address book, and place Teams calls to that person. To place and receive calls, Teams Phone users can use their mobile devices, a headset with a laptop or PC, or one of many IP phones that work with Teams.
Call queues - Call queue greetings can be used when someone calls in to a phone number for your organization. These greetings include the ability to automatically put the calls on hold and to search for the next available call agent to handle the call. The people on hold can also listen to music while on hold. You can create single or multiple call queues for your organization. See Create a Cloud call queue.
Like Direct Routing, Operator Connect is usually recommended for people who might not have access to calling plans in their region. Similarly, you can also continue to use your existing carrier with Operator Connect if you already have a good deal from a specific company. Or, search for a new phone system provider capable of providing a managed service.
Most of the phone system features you can access through Microsoft are the same regardless of your choice of PSTN connectivity. However, you might notice some potential differences according to your configuration. Microsoft notes call unanswered, forwarding, call transfer, call park, and music on hold functionality are all available for all three voice connectivity options.
For these purposes, we combine data we collect from different contexts (for example, from your use of two Microsoft products). For example, Cortana may use information from your calendar to suggest action items in a heads-up email, and Microsoft Store uses information about the apps and services you use to make personalized app recommendations. However, we have built in technological and procedural safeguards designed to prevent certain data combinations where required by law. For example, where required by law, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address, or phone number.
You can choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by signing in with your personal Microsoft account, and viewing your communication permissions where you can update contact information, manage Microsoft-wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with Microsoft partners. If you do not have a personal Microsoft account, you can manage your Microsoft email contact preferences by using this web form. These choices do not apply to mandatory service communications that are part of certain Microsoft products, programs, activities, or to surveys or other informational communications that have their own unsubscribe method.
If your employer or school uses Microsoft Entra ID to manage the account it provides you, you can use your work or school account to sign in to Microsoft products, such as Microsoft 365 and Office 365, and third-party products provided to you by your organization. If required by your organization, you will also be asked to provide a phone number or an alternative email address for additional security verification. And, if allowed by your organization, you may also use your work or school account to sign in to Microsoft or third-party products that you acquire for yourself.
Data we collect when you create an Xbox profile. You as the parent or guardian are required to consent to the collection of personal data from a child under 13 years old or as otherwise specified by your jurisdiction. With your permission, your child can have an Xbox profile and use the online Xbox network. During the child Xbox profile creation, you will sign in with your own Microsoft account to verify that you are an adult organizer in your Microsoft family group. We collect an alternate email address or phone number to boost account security. If your child needs help accessing their account, they will be able to use one of these alternates to validate they own the Microsoft account.
If you have a Microsoft account, you can exercise your rights through the Microsoft privacy dashboard, which requires you to log in to your Microsoft account. If you have an additional request or questions after using the dashboard, you may contact Microsoft at the address in the How to contact us section, use our web form, or call our US toll free number +1 (844) 931 2038. If you do not have an account, you may exercise your rights by contacting us as described above. We may ask for additional information, such as your country of residence, email address, and phone number to validate your request before honoring the request.
We may use information about you to serve you with personalized advertising when you use Microsoft services. If you are logged in with your Microsoft account and have consented to allow Microsoft Edge to use your online activity for personalized advertising, you will see offers for products and services based on your online activity while using Microsoft Edge. To configure your privacy settings for Edge, go to Microsoft Edge > Settings > Privacy and Services. To configure your privacy and ad settings for your Microsoft account with respect to your online activity across browsers, including Microsoft Edge, or when visiting third-party websites or apps, go to your dashboard at privacy.microsoft.com.
Administrator Data. Administrator Data is the information provided to Microsoft during sign-up, purchase, or administration of Enterprise Online Services. We use Administrator Data to provide the Enterprise Online Services, complete transactions, service the account, detect and prevent fraud, and comply with our legal obligations. Administrator Data includes the name, address, phone number, and email address you provide, as well as aggregated usage data related to your account, such as the controls you select. Administrator Data also includes contact information of your colleagues and friends if you agree to provide it to Microsoft for the limited purpose of sending them an invitation to use the Enterprise Online Services; we contact those individuals with communications that include information about you, such as your name and profile photo.
Windows is a personalized computing environment that enables you to seamlessly roam and access services, preferences, and content across your computing devices from phones to tablets to the Surface Hub. Rather than residing as a static software program on your device, key components of Windows are cloud-based, and both cloud and local elements of Windows are updated regularly, providing you with the latest improvements and features. In order to provide this computing experience, we collect data about you, your device, and the way you use Windows. And because Windows is personal to you, we give you choices about the personal data we collect and how we use it. Note that if your Windows device is managed by your organization (such as your employer or school), your organization may use centralized management tools provided by Microsoft or others to access and process your data and to control device settings (including privacy settings), device policies, software updates, data collection by us or the organization, or other aspects of your device. Additionally, your organization may use management tools provided by Microsoft or others to access and process your data from that device, including your interaction data, diagnostic data, and the contents of your communications and files. For more information about data collection in Windows, see Data collection summary for Windows. This statement discusses Windows 10 and Windows 11 and references to Windows in this section relate to those product versions. Earlier versions of Windows (including Windows Vista, Windows 7, Windows 8, and Windows 8.1) are subject to their own privacy statements.
When you activate Windows, a specific product key is associated with the device on which your software is installed. The product key and data about the software and your device is sent to Microsoft to help validate your license to the software. This data may be sent again if there is a need to re-activate or validate your license. On phones running Windows, device and network identifiers, as well as device location at the time of the first power-up of the device, are also sent to Microsoft for the purpose of warranty registration, stock replenishment, and fraud prevention.
Find my device. The Find my device feature allows an administrator of a Windows device to find the location of that device from account.microsoft.com/devices. To enable Find my device, an administrator needs to be signed in with a Microsoft account and have the location setting enabled. This feature will work even if other users have denied access to location for all their apps. When the administrator attempts to locate the device, users will see a notification in the notification area. Learn more about Find my device in Windows.
To use Phone Link, you must log into your Microsoft account on the Phone Link feature on your Windows device and on the Link to Windows app on your Android phone. Your Android phone and your Windows device must be connected to the internet. Some features will require you to enable Bluetooth and pair your phone with your PC. To use the Calls feature, your Android phone must also have Bluetooth enabled.
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