Sibelius Avid Link

[Madeleine Harrier]

AvidLink Not working

Posted by peterquantick - 30 Apr 05:31PM Hide picture I've installed and uninstalled and reinstalled Avid Link and still cant log in so I can access the share facility.

Any ideas how I can do this?

Thanks in advance. Back to top Allthreads Re: Avid Link Not working

Posted by Robin Walker - 30 Apr 07:00PM Hide picture Why can't you sign in? What are the symptoms?

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Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads Re: Avid Link Not working

Posted by peterquantick - 01 May 01:16PM Hide picture I enter my email and password and the signing wheel runs. Then it comes up with a message ( an error has occurred.please try again).

I can sign in with these credentials on the Avid Website. Its the "app" which doesn't work. Back to top Allthreads Re: Avid Link Not working

Posted by Robin Walker - 01 May 01:25PM Hide picture Is this on macOS or on Windows?

Pull down the "Avid Link" menu, and select "Preferences".

In Avid Link Preferences:

- uncheck "Anonymous Data Collection";

- click "Clear Cache Files".

If on macOS, pull down the Apple menu and select "Restart", and wait for the restart to complete: after the desktop has appeared wait for another two minutes for Avid Link to finish its start-up.

Then try signing in to Avid Link.

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Sibelius 2020.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads Re: Avid Link Not working

Posted by peterquantick - 10 May 09:50AM Hide picture Thanks. That worked but now I get this message when I try to cloud share my files. ( see attached)

Any idea whats going wrong?

Thanks in advance. Attachment Capturesibelius.JPG.jpg (27K) Back to top Allthreads Re: Avid Link Not working

Posted by Robin Walker - 10 May 10:04AM (edited 10 May 10:48AM) Hide picture Is this on macOS or on Windows?

What version of operating system?

What version number of Sibelius?

What version number of Avid Link?

Try shutting down the operating system and restarting.

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Sibelius 2020.3/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads Re: Avid Link Not working

Posted by Mike Lyons - 10 May 10:10AM Hide picture Make sure Sibelius is not running and there are no instances running in the background before you try logging into avid link through the app.

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Win 10 Pro x64, Sib Ultimate 2020.3(build 2503) 2.6GHz Intel Core i7 9750H, 32GB,10TB (SSD + 7200rpm HDD), Scarlett 2i4, Sib 6.2,7.5, NotePerformer and others.

Si me castigare vis, necesse est me intellexisse.

[email protected] Back to top Allthreads Re: Avid Link Not working

Posted by peterquantick - 11 May 04:47PM Hide picture Worked fine.

Thanks. Back to top Allthreads Re: Avid Link Not working

Posted by Yoel - 08 May 06:14AM Hide picture > Thanks. That worked but now I get this message when I try to cloud share my files. ( see attached)

> Any idea whats going wrong?

> Thanks in advance.

I am having the same issue for weeks already.... have you solved the issue? Attachment Screen Shot 2022-05-08 at 12.10.26 AM.png (148K) Back to top Allthreads Re: Avid Link Not working

Posted by Robin Walker - 08 May 07:18AM Hide picture This is a known issue with Avid Link on macOS.

Avid Support might be able to give you a work-around.

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Sibelius 2022.3/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads

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