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Joslyn Moreci

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Aug 3, 2024, 5:01:02 PM8/3/24
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1Phone features may differ depending on model. Network connection may affect experience. This is a simulation of Samsung's One Ui 6.0 on Galaxy S24 Series. This app is intended solely to simulate the One UI 6.0 experience. You are not accessing actual apps or your device's functions or hardware when running this app. 'Try Galaxy' app operates only with Safari on iPhone 7 and above with the latest iOS. iPhone and Safari are trademarks of Apple Inc.

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Perhaps it is already set to never sleep via optimized apps setting? If you want to see it under never sleep, perhaps try adding the app to optimized apps list first. (Apps > Special Access > Optimize battery usage > all > check app) Then it should appear in the list that allows you to add to never sleep list? But either way it achieves intended effect to let it run in background without killing app i guess. This was the case for me.

Maybe it is now set to never rest through enhanced applications setting? Assuming you need to see it under never rest, maybe have a go at adding the application to enhanced applications list first. (Applications > Special Access > Optimize battery use > all > check application) Then it ought to show up in the rundown that permits you to add to never rest list? Yet, whichever way it accomplishes planned impact to allow it to run in foundation without killing application I presume. This was the situation for me.

So I assume Samsung should allow to display all the apps at allow app to work in background and disable app from sleep features at the same time. Then user can select , not when enable one disappear from other.

Hi yes there is a solution. I just worked it out, i went to apps on my galaxy s23 ultra and chose the app (AVG) and clicked on battery then changed to optimised then went back to accessibility and never sleeping app clicked plus sign and avg was there this time and i added it

Hi Newtos8p, no harm in giving feedback to Samsung for a built-in app lock, but I seriously doubt they'll implement this as it's not something most people want. I hear you about 3rd party apps, as Norton is a trusted name I thought I'd recommend that one.

So I set my sleep routine to restrict most of my apps through Modes and Routines. When it turned off this morning, my apps are still restricted. I have restarted my phone several times, powered it off and on, did a soft reboot, turned my apps off a sleep mode, reset app preferences and these are all suggestions from Samsung support via online chat and by phone. Nothing has helped. When I click on an app that is restricted it says Cannot use app name while Restrict app usage in use. Nothing I do seems to help, nothing from support so far has seemed to help and the support team is using a remote tutor to test things out.

I had basically the exact same issue and going into the apps menu in settings, finding the "Modes and Routines" application, scrolling to the storage button within the 'Usage' section, pressing the button, and pressing the clear data button fixed the issue for me.

I have exactly the same issue as the poster (Galaxy S22) and I swear I've tried everything. I tried your solution, but when I find the "Modes and Routines" app in the list of apps, there is no option for me to navigate to "usage" and then to the storage button to be able to clear it. Am I missing something? I restricted access to almost everything as part of my sleep mode because I'm so bad at mindlessly scrolling for ages and it was becoming a real problem, so right now I have access to like 5 apps and my phone is basically just a brick *facepalm*

Never mind, I've managed to fix it now! Ended up having to just search for the app rather than go through the apps menu, then a long press brought up the option to take me to app settings, and then I was able to get into the storage and memory menus from there.

Omg Samsung. What a flawed app. I've only been using it for about 4 or 5 days and even before this issue, half the time it wouldn't auto turn on when I'd programmed it to, or off when I'd programmed it to, or it'd turn off restricted apps but the screen would stay in grayscale even though it was all meant to work on the same schedule.

Hi guys, so I have had the very same issue this morning. The Samsung A52 went into sleep routine but this morning didn't wake up. After even deleting the sleep mode, it still did not work. I cleared cache as suggested above - and it activated some apps, including Google Play. Modes & Routines wanted to run an update, but because Google Play was in the restricted list, I couldn't update it. A suggestion from my side is to NOT put Google Play in the restricted app list because then you can easily update modes & routines and then the problem should be sorted. As soon as I ran the update, my phone was back to normal.

Recently bought my Galaxy S22 and while all my other WIFI connected devices in my home working normally, my phone doesn't load apps. An example is going on Twitter and none of the images will load, not being able to send files to my Google drive, or going on a platform called Connecteam for work, and it not loading the app at all. Youtube, for example, is running perfectly fine on wifi. All apps work fine with mobile data. There were two days last week when the wifi 6 was NOT next to the wifi logo on my phone, and things ran perfectly fine on my phone! There was an update on the phone since then so maybe that messed everything up. Not sure how I accomplished that fix for the short time though. Here is everything I've tried to fix my issue up to now:

I'd really like some help with this issue as I've had this phone for only three weeks now. If I could somehow turn off WIFI 6 or do some other real fix that will just allow me to use all my apps normally and efficiently I would appreciate that. I do not enjoy resorting to mobile data for everything I have to do at home with this phone.

You could try going to Settings > Connections > WiFi & Click on your WiFi Connection & It's Settings > then "More" and scroll down to "MAC Address type" & if it's set to "Device", change it to "Randomized", or if it's already set to "Device", change it to "Randomized". See that works for you.

I had the exact same issue with a few apps not loading or being able to watch any live streams. Resolved this yesterday. Solution was to turn of the IPV6 on my router settings and set it to IPV4 only. Now everything works as expected. Dont know how or why my router settings changed but the issue is now resolved.

What's really weird is that if I turn off the pihole for 30s, open each app once, they load correctly and then I turn the pihole back on, everything works fine until I put the TV to sleep. When it wakes up those apps no longer work again.

What I don't understand is that when I check the PiHole logs when opening one of the problem apps, I don't see any blocked requests besides the ones from the TV itself to samsungcloudsolution (and it spams that 24/7 so nothing new there), so I can't figure out what it is that is causing this behavior. I'm just not sure how to go about debugging this and would appreciate any help.

The indications are that Pi-hole is blocking some element, but it may not be conspicuous in your logs. Use these tools to help determine why your desired content is being blocked; in particular tailing the Pi-hole log can be helpful.

Are you able to log in to your Samsung account on your TV? Mine won't let me log in saying problems with reaching Samsung servers. Turned off Cloudflare and still the same. But apps like BBC iplayer and Amazon video are working fine.

I'm using Meraki MDM. Using Device Owner mode, all the bloatware is stripped out of the phones. However, on my newest test phones - the Note 8 - this also strips useful (and "non-installable") apps such as the Galaxy Apps Store and the Theme Chooser. I managed to get the apps store back by ripping it from a standard setup phone, but the theme manager isn't cooperating. It installs, but when I long press and go to wallpapers, it gives a toast message that the app isn't installed.

Thank you so much! This absolutely fixed the issue and allowed me access to all the system apps. Now what I'd like to do is start to whitelist the apps I want to allow, but the list I can choose from is very short (only 10 apps), and when I type a name into the box, I just get a black and white "thinking" circle in the right of the box forever.

We listen to Pandora using our Samsung 82RU8000 TV. The TV has the latest FW update: 1374. The Pandora app is the latest: 3.0.0. We can pause Pandora but not Exit the app and get back to the Samsung apps homepage to choose something else. Pausing and selecting Exit/Return brings you to the My Collection page but selecting Exit/Return again does nothing. There are no selections at the top of this page to Exit. All the other apps we use allow you to Exit and return to the Samsung apps homepage. Pandora on Roku allows you to exit properly but not the Samsung TV app.

I have the same problem with the Pandora App version 3.0.0. This seems to be an integration issue that needs to be resolved by your product development team and Samsung. This is NOT something your customers should have to deal with.

Same problem. Pandora has no interest in fixing this because they will lose money from all of the songs that still get played for hours under our ID's that we don't even listen to because we left (not exited) the app on our TV

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