Optiplex 390 Audio Driver Windows 10
Tasha Feil
When I upgraded from Windows 7, one of the first things I noticed (once I realized it had booted up and I was staring at the desktop and not a splash screen) was that the sound wasn't working. There was an installed driver (courtesy of Microsoft), a generic HD Audio that probably came from Analog Devices, themselves. It noticed that there weren't headphones (front) or speakers (back) plugged in, but not the internal speaker.
I, too, have an Optiplex 760 made in 2008 that I have updated to Windows 10 Pro. Since I usually use an external speaker, I didn't notice this issue at first - until I tried the front headphone jack; there was no sound, and plugging in the headphones didn't silence the external speakers. Eventually, I found the Sound tool in Control panel that lets you choose either the external speaker jack on the back or the front panel headphone jack and the internal speaker. My current audio driver is the Win10 version, 10.0.10586.0.
What I'd like to clarify is whether you are having to choose which connector to use, as I am, or whether that driver will let you have a speaker plugged into the rear panel jack and still use the front panel headphone jack without having to choose in Control Panel - as it worked in Windows 7.
Unfortunately, I don't think I ever tested that setup! IIRC, plugging something into the front speaker jack (with nothing plugged into the rear one) disabled the internal speaker, but I don't know how the prioritization works (if it does at all) with something already plugged into the rear.
Maybe you don't need to actually test the rear speaker connector to know. The driver I have, the one Windows 10 Installer installed in this PC, version 10.0.0.1, 6/9/2015, has a feature that wasn't in my Windows 7 sound driver - when you click on the "Sound" icon in Control Panel, you get a small window that gives you a choice between "AMD HDMI Output," "Speakers." and "Headphones," and you have to choose a default. Mine had set itself to "Speakers'" possibly because it could detect that there was something plugged in there. The driver in Win 7 didn't have that choice, it just went by what you plugged in, and killed the speakers when I plugged my headphones into the front panel jack. If you check the Control Panel "Sound" icon, you can see whether you have the one that makes you choose, or one that doesn't.
But I believe I just solved my mystery - I have an AMD Radeon HD5450 video card I pulled out of the PC I had before this one, and it has HDMI, but I completely forgot about that because I never planned to use HDMI. Device Manager now lists "AMD High Definition Audio Device" under "Sound, Video and game controllers," and If I remember correctly, it used to say "SoundMax Audio" with Win 7 (and XP before that), so perhaps I have this driver because Windows 10 Installed my video card with a driver that accomodates HDMI, where Win 7, even with Windows Updates, and updating the AMD Catalyst software, never gave me the correct driver to support HDMI Audio.
I would be curious if you have a separate sound or video card, or only use the onboard sound and video, and whether your sound driver gives you the "High Definition Audio" choice - for HDMI. If the HDMI choice isn't in your driver, I'd have to be concerned if it would correctly support my HD5450. In all likelihood, it appears that I would have had a different, but equally frustrating, problem had I ever tried to use HDMI Audio with Windows 7.
The issue is that by default windows 7 or 8 or 8.1 or 10 will use a generic HD Audio driver and therefore things like the internal business speaker will not work and soundmax Audio ESP is non existant.
This is a common problem. The Audio ESP function that asks whats plugged into the port is not enabled in the generic win7, win8, win10 driver. You also have to install DOTNET 4.0 and Directx June 2010
BEFORE installing this driver. You also have to add the feature back for Legacy Direct Show from control Panel. If you do all the right things in the right order it will work. Control Panel, All Control Panel Items, Programs and Features, Turn windows features on and Off,
I have even tested the audio settings while the computer was up and the sound not working. The computer shows that the speakers are playing audio. I have had the sound turned all the way up and still nothing.
If my memory serves me correctly and after looking through past tickets, basically what was going on was this driver conflict was caused by 2 audio applications being on the system; 1) your standard Windows Audio controller and the generic audio driver, 2) Dell Audio, which installs the RealTek Audio driver.
What I did was uninstall the RealTek Audio driver from the system and rebooted, which also removed the Dell Audio application from the machine as well. After the reboot the problem was resolved and Windows Audio was controlling the sound.
It generally requires logging into Windows (10), and then reverting to the HDMI input to get audio output, but sometimes I have to open a browser and go to Youtube or some other site that has audio and video, and then switch back to the HDMI input to get the audio side to work.
Hi everyone,
We are having Dell Precision 5540 and got mic issues in Teams after upgrading to Win11. The interesting thing that in Windows Settings mic is working perfectly. Its just a Teams, the temporary fix what we found is fully restart Teams it helps in our case.
Hope MS will roll out some updates ASAP.
I work with a Dell Precision 3581 (Windows 11 with last update October 2, 2023) and when I receive a call I can only hear a noise (video works fine). If I call the contact the problem disappears. What I can do?
I am also seeing the issues with a new Dell Precision 5570. I can use teams in a video call and randomly the audio output or input will stop, sometimes it starts working, but mostly, a reboot is required to fix it. My head set is a Plantronics wireless. I can switch it to a bluetooth headset, and it will work for a bit, but it's not consistent on how bad it is.
Same issue using same audio device (Plantronics) on same platform (Precision 5570). Tried remove/install of Realtek audio driver and disabling hardware acceleration in Teams. Still breaks on almost any call and requiries a reboot to fix issue. Would really like a fix!
My laptop is brand new (HP Victus Ryzen 7) and I was using my headset fine (BOSE QC35), listening to music... but then I joined a call in Teams and my audio driver stopped working. I was not even able to use the laptop mic or speakers during the call or even after closing Teams.
If I stopped Teams and run the HP "diagnose and fix audio issues", it is able to restore the audio to work, but then If I join Teams again, it breaks again. Notice that in Zoom it does not happen. It started to happen after last Monday (01/16/23) and there was a recent Windows Update.
I have the same issue with a brand new hp elitebook - I can use my headphones and speakers no problem in everything except teams - plus teams when installed has very limited functionality too - like I cannot test my sound, I cannot record meetings etc
Had loads of eventid 1000 errors for audiodg.exe - spoke to Dell Support - they told me it was an Microsoft issue so speak to them. Spoke to MS and he couldn't find anything wrong as its an intermittent fault...so we regressed back to Win10, not had the issue since...looks like Win11 isn't very good.
In order to help narrow down the issue, may I know if there are other users in your environment who have also updated to Windows 11 but haven't met this issue? If yes, have you noticed any obvious difference between them and the problematic 3 users?
And would you mind providing more details about how you managed to rule out the factor of "a driver/firmware/hardware issue"?
Actually I am also using Teams desktop client on Windows 11 myself, but so far haven't experienced any audio issue during daily use. And after a lot of research, I can barely find other reports about similar issue.
Besides, I can understand that you may probably eliminate the impact of hardware for some reason, based on my personal experience, it's also worth trying to test on one of the affected device by disabling the GPU hardware acceleration and check how it goes.
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Are you still having these issues and if not, what was your fix? I currently am experiencing similar issues after cumulative updates with employees using Dell Inspirion systems. We have tried to uninstall and reinstall teams with no luck. The fix for me, which is quite a pain is by reinstalling the driver.
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