Myapps Download

[Jenifer Griffard]

Approximately48 hours ago our employees began noticing SSO app tiles missing from the "myapps" page. This became steadily worse and now seems to be an issue across our entire O365/Azure tenant with all employees noticing specific app tiles missing. As far as I can tell the tiles which are missing are only default applications that come with our O365 subscriptions such as Power BI Pro which we have licensed to many users. All of the 3rd party SSO applications we've configured for Azure SSO integration are still showing.

Oddly all of the app tiles still appear if we use the grid menu under We've opened a ticket with O365 support (we have Premier support) but they don't seem to know what to do with it or what team would own the issue and have now even forwarded it over to the Azure Identity services team.

Has this issue come up for others before? There's been no change to our own environment, no lapse in licensing renewals or employees removed from licensing. Given the app tiles appear in one place and not the other of course leads me to believe it's an issue on the Microsoft side.

To the OP, has there been any resolution for you on this? It has started to spread across our environment as well. The apps are available from the 9 box in 365, but missing from MyApps. Can't seem to figure out why...

Unfortunately not. We've had a ticket open with Microsoft for over a week now. It took several re-routes of the ticket to eventually reach the correct team and the past several days we just get an update that product engineering is working on the issue(this is also with us having Premier support so response is slow even with this). We've done step recording traces of the issue as well as provided a temporary test account within our Tenant for MS engineers to use to investigate and test.

Hi Matt, thanks for the reply. I've been pointing people to the 9 box as well. I'm finding that it is not the case for all the users, just some. I can even login as a test user on the same PC I use and see the apps on MyApps, in the same browser type, but they are missing when I login. Gotta be something in 365 would be my guess.

Horizon MyApps is a site that allows Goucher users to run specialty software from their own computer through the Horizon Client application. The specialty software is actually running on a Goucher server although it appears to be running from your own computer.

After downloading and installing the Horizon client, you are presented with the above screen Enter myapps.goucher.edu as the connection server, then click next.Log in with your Goucher username and password.You only have to configure the Horizon Client Server on your computer once. The next time you launch this software, just double-click the MyApps.goucher.edu icon and enter your Goucher username and password to continue.

By allowing VMware Horizon access to C:\Users\username or to the Library username, you can save documents to your personal device, which can be later uploaded to OneDrive or Canvas.

When working on Horizon, Faculty/Staff must save their files to the hard drive on their own computers. During the initial Horizon setup process, you may have been prompted to allow access to local and removable storage. If you selected it then, you can skip this section. Otherwise, below are instructions on how to set that up:

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