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A leader is like a river. Starts as a small stream. But gathers
on the way other streams and becomes a mighty river – feeding people, cattle
and agricultural lands and nourishing forests. It never stops working – day and
night. A river exists for others and then vanishes. You can be a Pampa
river of Kerala or Ganges of India or Amazon. The choice is yours.
P G Vargis
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Leadership note. Grow with me.
And share this with others. Let the world
grow.
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PART I DEVOTIONAL MESSAGE (COPIED)
What Does Hope Have to Do with
Leadership?
"When you want people to learn new skills, it works best to work on
one thing at a time. Then you watch for
every opportunity to praise their progress."
During the 13th century, King Frederick, the head of the Holy Roman
Empire, conducted a most unusual experiment. He wondered what language babies
would speak if no one ever spoke to them.
So he gathered together a large number of babies for his experiment. The
caretakers were instructed to feed and clothe the babies, but no one was to
ever speak to them.
Of course, King Frederick never learned the answer to his question. All
of the babies died. Human beings cannot live without some form of human
recognition or some sense of hope that things will get better.
The same is true in the business world.
1. The Cost of a Seemingly Hopeless Work Environment
Even though employees may not "die" physically in a seemingly
hopeless work environment, they'll certainly die motivationally. In a study by
William M. Mercer, Inc., and reported in Compensation and Benefits Review, 25%
of the workers said they were capable of doing 50% more work.
So why don't they? They lacked hope. They didn't feel their contribution
was wanted or rewarded. In particular, almost a third of the respondents gave
three reasons for not doing more: 1) they weren't involved in the decision
making, 2) they weren't rewarded for good performance, and 3) they saw no
opportunity for advancement.
What's it like in your organization? Is everyone filled with hope and
enthusiasm? Is everyone on fire, giving 120%? Or do you have some people that
are doing just enough to get by, feeling
and acting somewhat hopeless?
If you answered the latter, if you've got some less-than-fully productive
people on your team, you may be in the midst of a crisis. A crisis of hope.
And it doesn’t matter if you’re leading an entire organization, a
department, a team, or even your own family … you must remember
2. It Is Your Job to Keep Hope
Alive.
Tom Malone, president of Milliken and Company, made that quite clear. He
said: "I played football in college. I wasn't very big--only 150
pounds--and I wasn't very good. I got hurt a lot. I broke my arm once, my neck
once, and my nose six times. When I tell people about it, they always ask me,
'Why did you keep doing it?'”
“For the longest time I had no answer. Then one day it hit me. If there
hadn't been any fans in the stands cheering me on--my family and friends-- I
wouldn't have kept on playing and trying so hard. But there were, so I
did."
I agree. We're the fans in the stands for our teammates, our employees,
our customers, our friends, and our family members. And it’s our job to keep their hope alive.
But how can we do that? Some of the best advice I ever got came from Pope
John XXIII. Even though he was a most unlikely "management
consultant," he was right on when he wrote:
3. “See Everything, Overlook a Lot, Correct a Little.”
For the sake of brevity, I'll assume you do quite well on Pope John’s
first two suggestions. Most people do. It's the third area where I see too many
people kill off the hope in others. They correct too many faults at the same
time.
By contrast, look at how a golf pro teaches. When a person comes to him
for lessons, he may have four or five basic flaws in his swing. All of these flaws will eventually need to be
corrected if he expects to hit the ball well.
However, if the golf pro told his student about all of his flaws at once,
the student would probably feel overwhelmed and hopeless. Instead, the pro
points out one or two of the most glaring errors. As the student corrects those
and begins to hit the ball better, he's encouraged to keep on learning more to
get better and better. Then the pro gives him something else to work on.
The same is true in business. When you want people to learn new skills,
it works best to work on one thing at a time.
Then you watch for every opportunity to praise their progress.
As the old saying goes, "Nothing succeeds like success."
Success is a great motivator. When employees master one step and are praised
for doing so, it spurs them on to the next skill they need to master.
As you "correct a little," as you give your feedback, make sure
you use tact. So much of the time, the
hope you build or kill in others is not so much a function of what you say but
how you say it.
Baltasar Gracian wrote, "Cultivate tact, for it is the work of
culture...the lubricant of human relationships, softening contacts and minimizing
friction." He's right.
The ancient Muslims used to tell a story to illustrate the importance of
tact. A sultan called in one of his seers and asked how long he would live.
"Sire," said the fortune teller, "You will live to see all your
sons dead." The sultan flew into a rage and handed the fortune teller over
to his guards to be executed.
He then called for a second seer and asked him the same question.
"Sire," said this fortune teller, "I see you blessed with long
life, so long that you will outlive all your family." The sultan was
delighted and rewarded the fortune teller with gold and silver.
Obviously, both of the seers said the same thing. But one had tact; the
other did not.
It's not good enough to have "truth" on your side. You've got
to know how to communicate it as well. Then, and only then, will you keep
people's hope alive, and then, and only then, will those people give all that
they are capable of giving.
Final Thought: Never deprive
someone of hope. It may be all he has.
PART II
WELFARE FIRST Hyundai ensures its employees
are empowered, respected and given opportunities to take risks to stay
motivated at the workplace
How do you spot and attract talent? There is
no universal rule to find the perfect employee. Each company devises its own
system to spot and attract the right talent. Requirements also change every
year.
HMIL has built a brand image over the years
amongst engineering students who are aware of the kind of opportunities we
offer. We map colleges every year to meet specific requirements that may vary
every year. We assess students based on their competencies, attitude,
geographic preferences and flexibility to adapt. Sometimes, selection is also
influenced by the performance of past students from a particular college The
best way to retain and nurture stars? All employees are provided a
level-playing field. It is up to them what they make of it. Some employees put
in extra effort and perform better than others, which becomes apparent as we go
along. We have a number of initiatives to retain such talent like Future
Leaders Programme, Step Up Programme, etc that includes higher studies in
premier institutes, succession planning, job shadowing, to name a few. However,
the key to retain talent lies in the extent of empowerment, flexibility to push
boundaries and freedom to take decisions, which are part of the job offering at
HMIL What kind of a workplace environment do you strive to create? We strive to
create a happy workplace rather than the best workplace. We believe that happy
employees are more productive and their enthusiasm is contagious. While we
offer very competitive pay packages, we strongly believe that monetary
emoluments are not the core motivators. A healthy environment, empowerment,
respect and opportunities to take risks are often bigger motivators
What specific attributes/values do you look
for in candidates being interviewed? Hyundai Group focuses on five core values
– customers, challenge, collaboration, people and globality (global ability) –
the DNA of our employee behavioural competencies. We like to see how candidates
demonstrate these values and assess whether they would be able to integrate
into our system seamlessly What skillsets are important when hiring for your
company? Skillsets vary with position and job. However, what we do look for are
certain personality traits that we believe play a greater role in the overall
performance. Flexibility, adaptability, persistence, ability to be a team
player etc are given as much importance if not more, as proficiency for a
particular task Do you check a candidate’s social media profile when hiring and
are you using social media for hiring? Yes, we do use social media while
identifying suitable candidates, especially in lateral hiring, but that is just
one of the many methods we deploy. A social media profile helps us understand
the individual, provides an insight into his persona and his association with
professional bodies or causes Are you hiring at the moment? Yes, we are hiring
only for replacement positions Best facilities in your organisation? It is our
constant endeavor to create a conducive environment which makes employees
comfortable. To achieve that we focus on three key aspects – welfare, engagement
and development. While we have one of the best canteens, transport medical and
recreational facilities, we extend our services beyond these. Our emphasis is
on their overall development and we engage with them through sustained
programmes on health and wellness.