Acer Laptop Update Problem
Ilene Dycus
I recently bought became an acer user after I found this Aspire laptop that had everything that I wanted at a reasonable price. But after just a couple years the left side near the adapter plug in began to crackle everytime the screen was open and closed, slowly on the same side the plasitic became more and more separated, until recently this was not a major issue but as time wore on that small gap has become so wide it seperates the whole computer in two causing my the port that the power cord is connected to has fallen deep inside the laptop. As I begin to research this problem I came to find that this was something that has happened to almost every acer laptop no matter the price or type, now my question is since this is a manufacturers problem shouldnt ACER fix this issue without any cost to the customer since it is something that should have been fix in design phase? I find this perplexing because I have owned other laptops that I have droped (I have never dropped this one) that has NEVER split open.
I can assure you that a far larger portion of Acer laptops do not have this issue. A lot of research, time and developement go into the area around the hinges to minimize issues, but laptops have had these issues for 20+ years. The hinge is a common component that produces a lot of stress. While we do measure ourselves to others, a quick google search replacing Acer for another manufacture is sure to produce the same results.
I have similar issue and this is my second Acer laptop. I was very happy with my first Acer laptop. It lasted for around 3 years but it had an issue with left hinge (screen gets split from hinge). I take very good care of my devices. I didn't know if there were similar issues faced by other users. The second laptop bought in around end of 2012 (Acer Aspire M) is having same issue with left hinge. I am little bit disappointmented as this was not cheap. I would like Acer to do some research on this and take required actions.
1. 2 months ago, 1 1/2 years owned and the hinge comes away from the screen/lid and exposes the internal parts. Also, yesterday, we opened it and it caught the edge of the screen. It is now bent and the screen is cracked. Touchscreen does not work any longer and small colorful lights flash all around the base of the screen. When it boots to the lockscreen, the time, date, Wi-Fi symbol dances on the page until it opens itself to the password page. Problem, we don't use a password to login, we use a picture login.
I've had my Acer Aspire laptop for almost two years, and I've also notived the left hinge coming out and pulling the laptop apart. I have never dropped it and never slam the screen shut or yank it open, so I'm not sure why this is happening. When the laptop is open, it almost seems like the screen is too heavy for the hinge to support. I have a friend who's had an Acer laptop for about three years and his left hinge is completely broken and has fallen out, but it still works so he keeps using it.
When I got it repaired it seemed that the left hinge had almost seized up and when the screen was opened it ripped the three screws from the hinge out of their flimsy plastic housing in the base of the laptop. And with the hinge being seized at almost a right angle it was preying open the back corner of the laptop casing every time the laptop was opened up. The right hand hinge by contrast is mounted into a sturdy metal area which forms part of the Kensington lock.
At about 6 months, the back of the screen, I mean the lid, about an inch above the hinge, has a horizontal crack about an inch long. This will obviously get worse if I were to stress it by opening and closing the lid. This is apparently due to the stiffness of the hinge. This computer has never been out of the house or abused in any way.
Unfortunately, hardware failures can occur with any component on a computer, especially a moving part like a hinge. Several posts have been made to this thread with different products that have similar, but unrelated issues as the original post. We have followed up with each poster in this thread, so I am locking this thread from future posts. We encourage to create a new post so our community can assist if you still have questions or issues you need assistance with.
Please keep in mind that to improve the post visibility to the public and so it can receive better attention and response, you all should create a new topic/post on the corresponding forum for ea model.
I am having problems installing the Ubuntu on my device. My Acer Aspire 3 A315-23-R4B9 laptop apparently has problems with support for Linux systems, but I hope that this can be fixed. When starting from the USB drive, Ubuntu always hangs on the Splash boot screen.
I disabled all possible items in the BIOS, tried different ISO images, but all to no avail. The Ubuntu installation comes to boot and freezes on the Acer splash screen. I think that the problem is in the drivers that are not in the Ubuntu kernel for my hardware.
Ok guys, I have good news (or not). I just decided to boot with the ssd drive of my laptop disabled, namely in the Advanced tab in the BIOS, in the Storage Device Configuration I disabled HDD1 and Live USB Ubuntu booted without problems, I checked all the functions and absolutely all the sound works, adjusting the brightness of the screen keyboard touchpad and etc. no errors, everything is in order with the drivers. It turns out it's only about my SSD, but when it is disabled in the BIOS, I certainly cannot install anything and this is a problem that I did not solve.
I bought A315-23 laptop a few days back, and stumbled upon the same problem. Long story short, solution is to set nvme_core.default_ps_max_latency_us=5500 kernel option at boot. Then installation works out-of-box. After installing the same option needs to be added to grub (edit /etc/default/grub followed with update-grub).
Longer story, how I found solution: As described, we both can initiate a boot but a hang happens along the way. I had little hope the problem being connected to UEFI, still tried to play a little with fast-boot and secure-boot options without success. Given Egor reported system boots correctly after disabling SSD (which was an excellent hint), I tried to follow this path. The laptop has WD 2018/PC SN520 NVMe SSD. I found a suggestion how to fix the problem at -support-for-wd-black-nvme-2018/225446/7.
Acer machines appear to all have boot code which automatically looks for a Windows boot directory. I've found you can fool them into thinking they're running Windows, whereas they're actually running Ubuntu simply by a directory copy & one file rename.
Boot from installation USB & install Ubuntu (given choices I prefer to scrub the whole of the hard drive and do minimal install). At this point you'll probably find you get boot fails if you try to re-boot from hard drive
Warning: You may need to run through steps 3) & 4) again if the boot directory changes in the future, but this can be done without loss of data or any need to re-install Ubuntu. This happened to me once in last 4 years.
In some laptops I found problems booting with USB 3, and I had to use USB 2.0.In some others, I had problems booting with all USB sticks but I had not problems booting from a USB DVD player/recorder, so that's the last resource, to toast one DVD with the ISO and boot from an external USB DVD drive.
Also the last line of your screenshot said that the job have been running for 14 seconds of a max of 3 minutes. Can you provide a screenshot of the final outcome, after having waited at least 5 minutes?.
Remove the drives from those machines. Place your target drive in the non-problematic machine and complete your install (without secure boot or any type of security). Put it back in your troublesome laptop and boot it up.
Caveat.... Now, I will say... my experience(with that UEFI) when I WAS able to install in legacy mode, the install finished, but the boot problems were plentiful... So I worked until I figured out the nuances of the UEFI(like i mentioned in the comments)... So their may be a chance that even when you get your drive installed and working on the other machine, you may very well have the same issue of being able to boot.
I wish I could offer more, but without seeing all the options on your UEFI and how they react with each other, it's hard to say which way to go. There seem to be a lot of googling of "insydeh20 no legacy boot" with mixed results... I'd still try some of those solutions first. They may lead you to the proper answer.... But, anytime I have been defeated by UEFI/BIOS/LEGACY/SECURE/ETC problems, I have had success doing the solution that I suggested above.
I noticed on your security screen that "Secure Boot" was still enabled, although you said you disabled it. Some BIOS have a constraint that "Secure Boot" cannot be disabled unless the supervisor password is set.
Therefore, you could try setting the supervisor password and then disable secure boot. If it still doesn't work, check that the secure boot is still disabled. If it isn't disabled, try "Erase all secure boot setting" and disable secure boot again. (You can always reset the default secure boot settings, so the action shouldn't be irrevocable.)
i think i had same problem too, it may be about you system support only efi boot, or legacy boot, and you try to boot legacy on a efi.try booting in efi mode, changing the bios boot to efi and disable legacy mode. if that dont work try to enable legacy mode, and boot without efi..
Firstly please get a udev log by editing the line in your grub config. During boot up grub would allow you to edit the boot command (probably with Tab). Add udev.log_priority=debug to boot config and boot using the key displayed. (Usually enter if not displayed. Else try c).
I had no problems with the installation, and everything was smooth as butter. When the installation was completed, I rebooted my device to start using EndevourOS, but when the laptop starts booting, I got a message saying that there is no bootable device.
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