USER ACCOUNT ISSUE

Francesco

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Jan 4, 2018, 9:59:41 AM1/4/18

to THERM

Hello,

I'd like to download the last version of Therm, Windows and Database from the LBNL website, but my LBNL account is not working (I can't log in) and when I try to request a new password or when I try to recover my password I don’t receive any email or message from LBNL system, when I try to apply for a new registration the message is that my email address is already registered.

Thank you

Francesco

Robin Mitchell

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Jan 4, 2018, 11:54:51 AM1/4/18

to Francesco, THERM

We changed to a new web server so you have to create a new account

Robin

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Robin Mitchell/LBNL

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Jan 4, 2018, 3:52:42 PM1/4/18

to THERM

Also, if you don't get the email with the new account information, make sure to check your spam folder. Several people have had that problem.

Robin

Francesco

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Jan 8, 2018, 3:10:48 AM1/8/18

to THERM

Dear Robin,

I've downloaded the new version of the software with a new account.

Thank you

Regards

Francesco

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