I am wondering if my paper would qualify for your panel. I hope so.
My paper focuses on the fight by Communications Workers of America (CWA) majority female bargaining units against the outsourcing and offshoring of unionized call center work in the telecom industry beginning in the 1990s. The paper places the outsourcing of call center work in the context of the neoliberal political economy of the late 20th century and analyzes the challenges women-led CWA bargaining units faced as they organized to preserve good jobs and quality service. The paper will begin with two CWA campaigns against call center outsourcing at AT&T and Bell Atlantic in the late 1990s, and then discuss how the national union developed a strategy of global solidarity with Filipino call center workers during the 2015 CWA strike and Dominican call center workers today.
I am completing my PhD dissertation at the University of Maryland. I am also Research Director at the Communications Workers of America.