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CSS online access requires a new account be created, but registration is quick and easy, using your new account number.
All online account access under the previous CWA system with your old account number was retired effective 2/14/2024.
Some of our customers have reported that they are not receiving the email with their verification code. Verify that the email is not in your spam/junk folder.
If you still do not receive it, please email us at [email protected].
All automatic payments on our old system were retired effective 2/14/2024.
To set up your automatic payments, you will need to establish a new automatic payment schedule by registering for a new Customer Self-Service (CSS) account.
Please note that automatic payment schedules must be set up five (5) days prior to the next bill due date, or that bill will not be automatically drafted. Your automatic payments would then begin processing with the following bill statement.
The Utilities Lobby is closed to the public. A drive-up Drop Box is located on the south side of the Administration building. Payments may also be made by any of the methods on the BILL PAYMENT OPTIONS page. All other business may be conducted over the phone, including opening new service. Call (941) 792-8811.
The Public Utilities Commission is beginning to review Clean Heat Plans. As a result of recent legislation, gas distribution utilities must reduce greenhouse gas emissions by four percent by 2025 and by 22 percent by 2030, from a 2015 baseline.
The Public Utilities Commission has begun reviewing Transportation Electrific Plans, or TEPS by regulated energy utilities. TEPS support widespread transportation electrification of public transit and other fleet vehicles and infrastructure.
Gas rates are set by the Public Utilities Commission for its regulated utilities. A rate case includes opportunities for public input and participation
The PUC will decide how much a utility needs to charge its customers to cover cost-of-service.
Anaheim requires all new customers to pay a security deposit before electricity can be connected. In compliance with the Federal Fair and Accurate Credit Transaction Act of 2003, Anaheim will check your credit rating with Equifax before connecting your electric service. You must provide your Social Security number so that we may check your credit rating with Equifax. Based on information returned from Equifax, Anaheim may waive the deposit requirement. If your Equifax report indicates that a security deposit is required, you may provide Anaheim with a credit reference letter from your previous utility company. Credit reference letters must be on company letterhead and must show credit information from the previous 12 months to be considered. If Anaheim approves the credit reference letter that was provided, your deposit will be waived.
You could speak to a representative during our normal business hours; they will review the bill with you and verify that charges are correct. The representative will also review the usage and give you tips and suggestions on how you could possibly lower your bill.
When we must disconnect service for non-payment, we require an additional fee be paid upfront in addition to the delinquent amount. You may come into the office to pay the required amount, or you may call and pay over the phone with our automated phone system (714-765-3300, option 1). You then can speak with a customer service representative to make sure an order has been issued to restore your services. Payments made before 5:30 p.m. will be restored the same day. Payments made after 5:30 p.m. will be restored the next business day.
We are happy to assist you over the phone at 714-765-3300. We advise calling 5 days in advance to ensure that we will be able to accommodate your desired date. You will need to provide your name, the service address, a turn-off date, your telephone number and a forwarding address where we can mail your final bill and deposit refund (if applicable.)
Power outages may occur due to a number of different causes, from regional, large-scale blackouts, to local problems on power lines serving your home or business. Our electric operations center is available 24 hours a day, 7 days a week, to dispatch a troubleshooter to respond quickly to power outage. However, if significant repairs are required after normal business hours, additional staffing for crews will require employees to report in, assemble materials, and make the necessary repairs.
The Utility Billing Payment System will be shut down for maintenance from Thursday June 27th, 2024 at 4:00 p.m. through Sunday, June 30th, 2024 and coming back online Monday morning July 1st, 2024. During this period, payments will not be accepted via the web or by phone, but you will still have access to your online utility account. We apologize for any inconvenience and thank you for your patience.
There are several options for paying your utility bill. You may pay your bill in person at City Hall, 2600 Hollywood Boulevard, at the Cashiers Office, Room 103, or by using our Drive-Thru window on the north side of building. The Cashier's Office and Drive-Thru hours are Monday through Thursday from 7:00am - 6:00pm. Customers may also pay by using the "After Hours" drop box which is located next to the Drive-Thru window. You can also pay online or by phone, see more details under "payment options."
Registering Your Account: if you have not yet set up an online account with the City of Hollywood Utility Department click "registering your account" first. Registering your account will allow you to easily pay your utility bill online, view your bills, your consumption history, and your daily consumption.
Questions about online payments or call a Customer Service Representative at 954.921.3938. Callers may speak to a Customer Service representative during normal business hours of 7:00 am to 6:00 pm Monday through Thursday (City Hall is closed on Fridays).
Direct Debit
If you have automatic payments set up through your bank or financial institution, you will not need to make any changes and your payment will be processed and deducted from your bank account on the due date specified on your utility bill. Please make sure you have the appropriate funds available in your bank account keeping in mind the processing of your payment may be delayed. If you do not have automatic payments set up, you may enroll in direct debit to automatically deduct payment from your bank account, preventing service interruption. To enroll in Direct Debit:
Please mail the full amount due along with your payment stub to the address indicated below. A courtesy envelope is enclosed with your monthly bill. Make your check or money order payable to the City of Hollywood and write your account number on the check/money order. Do Not Send Cash.
To pay your City of Savannah utility bill online, you will need the Account Number and Barcode from the payment coupon of your bill. For a step-by-step guide to using our online payment system, please download our detailed instructions.
The City of Savannah pays for the processing of eCHECK (ACH) online utility bill payments to keep this payment option fee-free for our customers. Customers will pay a $3.85 Convenience Fee to our online payment processor for all other payment options, which include:
An email address is required for all online payments, and the minimum payment amount is $10. To pay using eCHECK, the payment amount must be under $1,000. You will need to provide your checking or savings routing number and account number including all zeros. To pay using any other method, the payment amount must be no higher than $300.
PLEASE NOTE: In making an online payment using this portal, you are further agreeing to the City of Savannah Water Service Turn-on Release Agreement.
To apply for a new account, you must complete a Residential Service Request and return it to our office in person or by email with the required documents. For same day service request must be made by 12 p.m. After Hours service is available for an additional fee.
To apply for a new account, you must complete a Commercial Service Application and return it to our office in person or by email with the required documents. For same day service the request must be received by 12:00 p.m. After hours service is available for an additional fee.
To transfer service from one Killeen address to another you must come to our office. For same day service you need to be in our office by 12 p.m. After Hours service is available for an additional fee.
The person applying for the transfer of service must be listed on the current account and on the lease or deed for the new address. The primary person currently listed on the account must be on the lease or deed to the new address.
It is the responsibility of the customer to contact the Utility Collections Department to stop billing on your account. If a customer does not notify our department to terminate service, the account will continue to bill and the customer will be responsible for all charges accumulated because of any failure to contact us. A confirmation number is given when the request is made for customer records.
Hoke County Utilities has integrated a new Interactive Voice Response IVR system where you can pay your bill over the phone without having to speak to a utilities representative. To access the IVR dial 1-833-250-4481.
Due to an upgrade of the online payment system, Internet Explorer on Windows XP is no longer compatible with our website. A temporary fix is to use Google Chrome or Mozilla Firefox. If you are unable to download another internet browser please do not hesitate to call the office and make a payment via phone for no additional charge. We apologize for the inconvenience that this issue has caused.
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