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[Saundra Balock]

Everything worked well for months. Suddenly, when we put Netflix on, no sound. There IS sound for a Netflix trailer, but not for an actual show. All other apps (Disney +, CW, Amazon Prime) are working fine. In another room, with another Roku, Netflix is working fine. What happened, and what needs to be done?

My son was able to fix it. I believe he went into Roku settings and then audio. And change the setting to stereo. Rather than the other one that was selected. And the hdmi setting was at auto. Restarted netflix and it was back to normal. Not sure why it started (never changed the setting to begin with) but it's worked fine since. Hope this helps!

Can you please provide more information about the issue you are experiencing? Is the issue you are experiencing only happen on the Netflix channel or does the loss of audio happen on all channels? What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?

As a first step, could you try to remove any channel you observe this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.

I can goto the TV sound settings and toggle Atmos on/off, but that setting only applies to the TV internal speakers and by default I get Atmos audio when I switch its audio output to the ARC/eARC port and enable CEC to play the audio to the Sonos Arc and surrounds.

Everything was working fine until recently. Disney, Amazon and few channels still put out Atmos. Netflix is the only app that doesn't work even though they have confirmed I tick all the boxes.

One thing I can't understand is when I turn off the tv at the mains then turn back on, It all starts working again. However, when I then go into standby mode it all goes back to showing 5.1. It's not just a couple of titles but everything on the Netflix catalog.

Neither Sky or Netflix want to take responsibility and they're quick to point the finger at each other. This will be the last time is use Sky and I could not recommend Sky Glass any less.

I can stream Netflix just fine when I play it using my Chrome browser. But, when I try to play Netflix using Safari (version 10.0), I get one or two frames of video, and then a black screen. I still have all of the controls and slider and I still get sound, but the video is just a black screen.

I just now tried it again using Safari, and got code S7363-1260-48444350 when trying to play a video. The code referred to an incompatible monitor. I tried again, and got the same issue as before, where I get a few frames of the video, and then the video goes black, but I can hear the audio and I still have control of the playback (e.g., play/pause, volume, etc.).

When I unplugged my external monitors and used only the laptop screen, the video played. So, I now know that the problem has something to do with my external monitors being connected to my laptop, even if I'm trying to play the video on my laptop screen.

Simple solution (os High Sierra) but Netflix have so far ignored my message! Forget all their solutions particularly concerning Silver Light, as that is no longer needed. This only began for me with Safari 11.0.1. I was able to connect using FireFox without issue so it had to be Safari settings.

Thanks, but I've already done an Internet search to find a solution to my problem. I've re-installed the latest version of Silverlight, and that hasn't helped. Also, Chrome works just fine with Netflix, which I think also uses Silverlight. I've also tried restarting the computer and the other typical non-specific solutions.

- I do get the display error thing (thunderbolt > VGA displays attached). Checked with develop tab if netflix works in safari 10 (don't see another version of safari in the list). However, if I select 'firefox: mac' and allow the silverlight plugin (that I just installed) then it works.

If the issue is the HTML5 player (since in older safari versions with silverlight, it does work), how do I force Netflix to use silverlight? It seems it always reverts back to HTML5, even if silverlight's installed.

Hopefully those of you out there can help find a solution to this. I have two Roku stick, one of which functions without issue (Streaming Stick 4k), but unfortunately I'm having problems with the Roku Express.

My Roku Express connects to Netflix without issue, however, it will connect to any other streaming service reliably. I ended up performing a reset of the router and the Roku Express stick, after which it connected to Prime once but since its last use it is now failing to connect. Prime reports error code 0.28 and other services simply fail to initialise/connect.

I've attempted a factory reset of the Roku Express but this hasn't made any noticeable difference. I have various other devices connected to the router including the other Roku stick, PC, mobile phone etc.

We appreciate your report about this playback issue you're experiencing, and we'd like to know more about it. Could you tell us if you've been able to use this before without seeing these issues happening? How far is this device from your router? We would also suggest connecting your device to an alternative network, like a mobile hotspot, to see if that makes a difference.

The Roku box is in the room adjacent to the router. I tested the alternate wifi connection point available and this made no difference and I also tested using the suggested mobile phone hotspot but again, no difference.

If it's of any relevance, when the Roku box starts up it doesn't have the same advertisements/banners I see on the other box within the house prior to obtaining a connection to the network. I've also noticed that the only time the banners populate are on the three occasions I've successfully connected to services other than Netflix.

I have managed to perform firmware updates to both the Roku Express box and my router, however, this issue still persists. The only way I have found as a work around is to perform a Network Connection Reset whenever I wish to use one of the affected services.

@RokuEuniceL - I ensure to keep my devices up to date, however, as per your instruction I checked for updates and I am running the latest version. I have also swapped over my device so that it is powered via a wall socket (first time I've heard of this advice for your devices) and it has made no difference.

This problem happens only on Netflix, not on any other video viewing site. After clicking on a movie, I get blue screen with stopcode message and page fault in nonpaged area. Message says wait while they collect data, then my computer reboots and restarts. I have updated all drivers. Using Windows 10 os, On Edge and Internet Explorer browsers. I've used Edge browser for several years to view movies on Netflix before this problem happened. I can click on and view videos on all other sites without this happening.

The Blue Screen of Death means that some piece of memory, somewhere, has been corrupted or over written and the OS no longer knows what it is supposed to be doing. The reboot means that it can't fix itself, so it needs to restart.

First, I would look through my BIOS setup and see if there is a test option. Test all of the memory -- maybe you have a memory card going bad.
Then scan the hard disk for bad sectors. Maybe a memory swap to disk is causing the issue.
Clean up any old files on your hard drive. While many, many folks will argue with me, experience has shown that your windows operating disk (usually drive C) needs to be 1/3 to 1/2 free space or windows will have "weird" issues.

Fourth, look for a restore point from a time before you had the issue (and turn off automatic updates for this test). Try Netflix again. If it works, then a software update broke it. Then you have to manually update your apps one at a time to see what broke it.

Hi, have you already installed Widevine (see here: Wildvine missing on New Brave )?
If not, Netflix may not immediately recognize that it is installed, and will only display a black screen over time.

@bergerbse,
Sounds like this could be a hardware acceleration issue. Can you try disabling it and see if that helps?
Settings --> Advanced --> System --> Hardware Acceleration
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In July, Netflix launched its first mobile-only plan, rolling out a $2.99 (199 rupees) a month offering in India to help boost its reach in a country boasting 478 million smartphone users. In October, the company launched a similar plan in Malaysia at $4.

In another move to make itself more attractive to Indian consumers, Netflix in December started testing a new multimonth discounted subscription plan, which will be offered to some new members. The discount applies to all plans, including the mobile-only plan in addition to basic, standard and premium subscription offers. When signing up, new users will be offered a three-month plan at a 20 percent discount, a six-month plan at a 30 percent discount and a 12-month plan at a 50 percent discount.

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