For me, the only way to remove the ESS beta or the standalone EAV beta, was to use the Eset uninstaller tool listed above. I had then no problems with removing the AV, but sometimes I lost connectivity with the removal of the ESS.
If the Uninstall tool doesn't detect any ESET product, it's very unlikely that egui.exe or ekrn.exe would be running after rebooting the system to normal mode. After renaming C:\Windows\System32\drivers\ehdrv.sys in safe mode, there should be no problem deleting ekrn.
If I have to use an uninstaller I would use hxxp://support.eset.com/kb2289/#Windows10
But I would like to have confirmation that it will actually work and that there is no other way.
Since this is a beta product and it is about Windows 10.
Besides that I submitted a support request to Customer Care. No answer yet.
I had Eset Smart Security installations on all of my Windows 10 devices and uninstalled all of them. However, after uninstalling Eset from my desktop, and after using their manual removal tool and the other methods they described, I still cannot install Bitdefender. Their manual tool no longer lists any installed AV products and I cannot find any references to Eset, etc., or any drivers on my computer that Eset suggests to uninstall. My desktop seems clean, but I get the error message:
Try using this IOBIT Uninstaller If is doesn't show the programme, reinstall it and then uninstall it using IOBIT, and let it do a deep scan, check and delete all entries it lists, that removes everything.
I usually advise against editing the registry,but occasionally the following keys are present in the registry even after the uninstall tool ekrn and ehdrv,also entries beginning with epfw.You can also check the system32 or syswow64 folders for the above.Also look for ESET folders in program files,program data and user/your name/app data folders.
Thanks. I tried to delete every key and file with "ekrn," "ehdrv," "epfw," and "eset," in the registry, the Windows folder, program data, and appdata folders. Some items would not delete, even in Safe Mode. This did not fix the issue. I'm waiting on Bitdefender to respond to my email (they initially sent a registry file that did not fix the issue). This is frustrating because other AV programs seem to be installing just fine. I just wish that there was a way to force the install.
The only one I was aware of in recent days was ESET NOD32 updated to version 16.0.22.0 which required restart. But I've done "pause protection" and disabled "HIPS" (Host Intrusion Prevention System), so it is "turned off". The issue with keepass still occurs if "enter master password with secure desktop" option is enabled.
One other thing is that I tried to close down all possible applications, including Nvidia control panel. I then noted that when I started up Keepass and got the error, the Nvidia Control panel system tray icon reappeared! See before and after screenshots attached.
However I then completely uninstalled all nvidia software - drivers, experience, control panel and all others. I rebooted, checked they were still all gone, and tried keepass, and unfortunately I got the same error, but obviously without the nvidia control panel icon appearing!
You said nothing about your OS version.
Do you run an Insider version of Windows ?
For me with the actual patched version of Windows 11
there are no updates which prevent using the secure desktop,
Guys I've tried for hours today today (and a fair amount of time yesterday too) trying to isolate this - exiting every app, stopping any services I can think of that won't kill windows itself, uninstalling Nvidia drivers (again), disabling ESET NOD32 inc HIPS.
Still I get the error. I've even captured a Procmon log as I click to open the keepass db, and then 1-2 secs later get the error. I can't see anything causing an issue. If there's a keepass dev on here that would like the logs I'll send it dm on request, but prob best I don't post it on a public thread :-)
For the time being, note that ESET NOD32 v16.0.22.0 causes the "An application has switched from the secure desktop to a different desktop" error when "Enter master key on secure desktop" is enabled in Keepass v2.52 and master password dialog is displayed on Windows 10.
For the first time in my long history as a mac owner last week I felt compelled to reinstall macOS after assuming my recent upgrade to Mojave was the cause of so many new, unexplainable problems. Perhaps she just needs a good flush, a clean start, I thought.
Now, I have a fresh install of mojave on my 2017 mbp with basic utility apps installed including ESET endpoint security and Druva Insync backup. I didn't copy back my home folder or any preferences etc....
Upon installing Chronosync to move around some larger files I was informed the app needed Full Disk Access so I proceeded to add the app like I had successfully done with ESET... but after selecting the app and clicking 'Open' not only did Chronosync not load in the allowed Full Disk Access list, but strangely ESET disappeared from the list (although it comes back after a reboot).
I tried a bunch of things from web searches on the subject without luck (reapply Home folder perms, diskutil resetUserPermissions, reboot). I don't think it's my applications because before reinstalling the OS both ESET and Chronosync were in the Full Disk Access list and working properly. I see other folks out there with similar problems too but couldn't find a solution.
It looks like the workaround is to install ESET 'last'.... I uninstalled (with the uninstaller), rebooted, gave Chronosync full disk access (finally!), reinstalled ESET (which then gave itself full disk access). Apparently "If you are using version 6.6 of an ESET Security product, you will not receive the Your computer is partially protected warning from your ESET product. However, if your macOS is version 10.14 then you need to manually allow ESET access to the application data.". My eset is v6.7.5 and macOS is v10.14. So who knows... perhaps however eset manages to give itself full disk access ruins the party for future apps.
Hmm... I have a similar problem on macOS Mojave version 10.14.2 (18C54) and I am running ESET Cyber Security version 6.7.300.0, so I am beginning to suspect the ESET anti-virus. My computer is fairly new and a clean install as of July 2018. The System Preferences > Security & Privacy > Privacy settings used to work fine up until about 1 or 2 months ago (around, perhaps, mid-November). Now, whenever I try to add a new program to the Accessibility, Full Disk Access, or other subsections I experience what I believe is the same symptoms as you do: initially I see programs in the subsection pane, I click the lock and enter the admin password to allow me to edit the settings, I click the plus sign and select a program (or alternatively drag-n-drop a program from a Finder window into the pane), and then NOTHING. All of the programs previously listed disappear, and the newly added program still has no rights. The existing permitted programs only reappear upon reboot, although the access for them appears to continue to remain in place even though the disappeared from the preference panel.
However, seeing your post is encouraging... because it definitely gives me ESET as a lead. That sounds like the common denominator for each of us. I will search ESET's support forums or open a ticket with them. I will reply if I find out anything more.
So, the first question I have is: why do you think you need an AV app? I wouldn't trust any company that tries to sell you AV anything for iOS since there is no way a virus can install itself on an iDevice.
Wonderful. I wouldn't allow any AV software within 10 miles of any of my Macs. It would essentially render the built in Mac protection semi- to fully worthless since it demands full disk access. So it hacks your system. And you tell me how it would actually know if an email is a phishing attempt since today's crooks are rather resourceful even spoofing Apple's address. Ditto for "antispam". And, you don't need a second/third firewall: you already have one on your Mac and, if you have a router, that one would be much better anyway. And, I would not use remote management since I would not know if it was safe or if that company would be able to access my device.
I've opened a ticket with ESET and will see what they say. If I'm reading your comments correctly, the solution isn't really a solution, if you have to uninstall ESET... update your preferences... and then re-install ESET. At that point, I would likely consider removing the AV altogether. This seems like a new issue having to do with some combination of Apple and ESET updates.
As for the anti-virus software on a Mac debate, I don't really care to wade too far into that one. My attitude is largely "to each their own" when it comes to AV philosophy. However, I do have a couple of comments; but know that if you care to reply solely on the AV issue I probably won't comment further as I don't want to de-rail the original point of this thread.
First, I've had an ESET product on macOS / OS X for many years (probably around 5 or 6 years, if I recall correctly)... this is the first compatibility / usability issue I have encountered to the best of my recollection. It *has* previously detected and quarantined malware. Most often attachments on unsolicited spam email in my junk folder that would not likely have been clicked upon anyway, but nonetheless were real occurrences. The types vary... admittedly most often some variant of Windows malware, but occasionally I have seen OS X types, and sometimes they are other application or protocol specific. Even if the malware is not macOS specific, or mac application specific, I don't want to be a party to transmitting or forwarding malware for other platforms.
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