gornad bengamon ardlea

0 views

Skip to first unread message

Cyndi Barca

unread,

Aug 1, 2024, 11:58:14 PM8/1/24

to lafunhyza

Click on SETTINGS - Wi-Fi - click on your current wifi connection and click "forget this network".
Check to make sure your DNS settings aren't saved from an old service you used to use (my case). If they are, erase them so when you reconnect to the wifi they will be replaced by the default settings (make sure to do this for both bands is you have a dual band router).

I Talked with Netflix. The tech told me they are aware with the issue with the app and we narrowed it down to special characters in my password. Somehow, with the latest Netflix app update, the Netflix app does not like special characters in the password. I temporarily changed my netflix password to one without special characters and was able to sign in to the netflix app. The Netflix tech says they are working with Apple to resolve the issue. Hope this helps.

Unfortunately, I've found this still to be a problem on my iPad 2 and Apple TV. I wonder when Netflix is going to fix this? It's already April of 2016 and it seems like this is a long-standing problem.

could i ask you some silly favor could you write the password let in text file then copy it from that file then use it to login in netflix in both safari and brave just to make sure there was not mistake or issue with some key on your keyboard that play you

it happens only on netflix, other websites facebook and instagram are working, yeah i tried to copy from my phone and paste it on safari, it worked then i did the same on brave, no password incorrect.

I have the correct email and password. I am able to sign in on my computer (I can post here after all), and I have the exact same info input into my Roku TV. I WILL NOT sign in, it keeps saying my password is incorrect. I went through the forgotten password process and it still will not let me sign in on my TV. I can sign in on a browser using the exact same info, but I can't sign in on my TV.

EDIT: WOW Roku is super annoying with trying to post something! I've done this like 5 times now and it keeps making me do stuff. It's not even specifying what I need to do so I'm just clicking stuff and hoping for the best. Never buying a Roku again after all this account mess.

You should never, ever, have to enter your Roku account password on your Roku device. It's already linked to your account (i.e., permanently logged in). If something is asking for a password it wants the password associated with an account for that provider/service (i.e., Discovery+). If you have a subscription to Discovery+ through Roku try accessing it through The Roku Channel. Like a lot of premium services, Discovery+ can be accessed through its standalone channel/app and through The Roku Channel. If you're subscribed through Roku you probably subscribed to the version that's accessed through The Roku Channel. They're not interchangeable.

We're here to help. Are you trying to access your Roku account on the website? Have you tried logging in on a laptop or mobile device to see if you see any difference? Or another browser like Chrome or Firefox?

If you have tried all the possible troubleshooting steps and the issue still occurs, it may be more effective to get help from our Billing team, for account and billing concerns. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

I have Netflix included as part of my package and it works fine on my tv. But my mobile is suddenly asking me to login to the netflix app and then says password incorrect (which it's not). I then click the link to be sent an email to reset the password but no email is ever received (and i've checked my spam).

Yes it is only the mobiles we are having a problem with, Netflix on the tv is working fine.. Both phones are samsung s23 ultras . one stopped connecting to the netflix app a couple of weeks ago and the second one was more recently.

No issues with any other applications. When you open the Netflix app it asks you to login (which it never used to) it used to be automatic login. You enter the email address and password and it says "incorrect password" which it's not. I then click the reset password link and it says an email has been sent to the email address but none has ever arrived and i've checked the spam folder as well.

Cache was minimal but cleared it and it still doesn't work. I've also tried connecting via my laptop without success, so it is not the phones that are the problem. It is only working on the tv connected to the hub and i do not have to login to that. I think it is something to do with the password/email address. I've been hearing virgin have been having big email problems recently, are there any outstanding issue with the blueyonder addresses ?

Thanks for the reply and for sharing more, Jerry007.
Sorry to hear this didn't work for you and the problem is present on more devices too.

In regard to the emails issues and your concerns about this we can advise that sending or receiving emails has been restored for all customers, would you be able to try logging from a different browser and see if you can log on to Netflix from there?

Also, can you try using this page here to log to your MV account and make a password change at account settings> account details>change password (*under sign in details) and let us know if this can be then used to access your Netflix account?

Also, is your password and email used to access Netflix same as your VM login details?

Lastly, can I ask if you're able to send and receive emails as normal from your Blueyonder account and is the email same as what we use to contact you?
Do you receive our other communications via email in general to this address?

Cheers,