Refuse to connect

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Laura Ross

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Dec 28, 2021, 12:03:33 PM12/28/21

to Labelmaker

I just installed the label maker but it will not connect to the drive.google... What should I do?

Lucy Ride

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Dec 29, 2021, 3:27:20 AM12/29/21

to Labelmaker

Hi Laura,

Thank you for your message.

Could you please confirm you have tried to log in and out from your Gmail account and tried to restart your computer?

If so, your issue might be due to using multiple Google accounts under the same Chrome browser. Google can't handle when multiple accounts are logged in, and Chrome extensions, such as Labelmaker, don't work well.

SOLUTION

Since you are using multiple Google accounts I recommend creating a new profile in Google Chrome with the account you are using Labelmaker with. This will make sure it'll always work with the right account. It takes only 1 minute to set up.

To create a new profile, here's a guide: https://mailmeteor.com/blog/how-to-create-google-chrome-profile

Let me know if it works,