[FAQ] I've just installed the add-on and only "Help" appears.

[Frenchcooc]

Hey new merger,

So you have just installed the add-on and only "Help" appears in the menu? (like in the screenshot below)

That's a known issue that we have reported to Google. We're really sorry for that. But don't worry, there's a simple solution.

Solution: just refresh the page.

To refresh the page:

• On Windows, click on CTRL + F5
• On Mac, click on ⌘ + R

What you can have just after installing the add-on:

What you will get after refreshing the page:

Why do you need to refresh the page? Long story short. When you install the add-on for the first time, Google might getting buggy with the authentication process. Thus, you can see the add-on, but the add-on can not display the menu items. Refreshing the page resolves that issue 100% of the time.

PS: if you can not install the add-on or you can see it but it's grayed, get in touch with your G Suite administrator. She/he has put security configuration on your G Suite organization.

[dore...@gmail.com]

I have refreshed three times and still only see the help option. I even closed the page and tried opening up a new one. Maybe I will close everything again and it will hopefully show up. 

[Courtney Bencze]

Bringing this back to life.  I am having the same issue decribed above.  I have downloaded the labelmaker and no Add-on appears.  I have refreshed and even tried uninstalling and reinstalling.  Please help!?

[Labelmaker Support]

Hi there,

Your issue might be due to using multiple Google accounts under the same Chrome browser. Google can't handle when multiple accounts are logged in, and Chrome extensions, such as Labelmaker, don't work well.

SOLUTION : I recommend creating a new profile in Google Chrome with the account you are using Labelmaker with. This will make sure it'll always work with the right account. It takes only 1 minute to set up. To create a new profile, here's a guide: https://mailmeteor.com/blog/how-to-create-google-chrome-profile

Let me know if it works,

- Lucy