I keep getting asked to purchase or use their free trail package...

Steve Nemeth

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Oct 14, 2021, 7:12:10 PM10/14/21

to Labelmaker

Thing I is already paid for the software I have my receipt number and I keep getting asked to pay. perhaps I missed a step during the installation.

IDK.

NEED HELP

Lucy Ride

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Oct 15, 2021, 4:58:31 AM10/15/21

to Labelmaker

Dear Steve,

I don't see any active subscription under the account : movein...@gmail.com.
Did you receive a payment receipt that you can forward to me to check the email link to the account?

Let me know please,
Lucy

Elijah Grayson

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Oct 22, 2021, 9:10:06 AM10/22/21

to Labelmaker

I have this same issue - do I have to use it under the account I signed up under?

Lucy Ride

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Oct 22, 2021, 12:45:00 PM10/22/21

to Labelmaker

Hi there,

First of all, thank you for your trust.

Yes, you have to use Labelmaker under the account you subscribed. I don't see any active subscription for elijaha...@gmail.com. If needed, I can switch the email address of your premium account. Just let me know with which email address you subscribed and with which one you want to use Labelmaker with.

Warm regards,
Lucy

Elijah Grayson

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Oct 26, 2021, 11:01:08 AM10/26/21

to Labelmaker

yes please swtich it from nakeet...@gmail.com to elijaha...@gmail.com

Lucy Ride

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Oct 26, 2021, 1:41:45 PM10/26/21

to Labelmaker

Hi there,

I do confirm I've made the switch.

You can now use Lablemaker under the account: elijahagrayson[at]gmail.com

Have a great day,
Lucy

Corinne Edwards Salt Town Realty

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Oct 27, 2021, 4:57:38 PM10/27/21

to Labelmaker

Hey there - same issue here, and I am using the same email/account as signed up with. I've refreshed in hopes it'll register. Need to print some labels and have the receipt for subscription. Please help, thanks.

Lucy Ride

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Oct 28, 2021, 3:31:48 AM10/28/21

to Labelmaker

Dear Corinne,

First of all, thanks for your trust in Labelmaker.

Your issue might be due to using multiple Google accounts under the same Chrome browser. Google can't handle when multiple accounts are logged in, and Chrome extensions, such as Labelmaker, don't work well.

SOLUTION

Since you are using multiple Google accounts I recommend creating a new profile in Google Chrome with the account you are using Labelmaker with. This will make sure it'll always work with the right account. It takes only 1 minute to set up.

To create a new profile, here's a guide: https://mailmeteor.com/blog/how-to-create-google-chrome-profile

Let me know if it works,

Lucy

Steve Nemeth

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Oct 28, 2021, 8:30:08 AM10/28/21

to Lucy Ride, Labelmaker

Please remove me from this thread.

Steve Nemeth

Realtor - Broker CalDRE Lic# 00932380

Serving the Greater Los Angeles area for over 25+ years.

RE/MAX One

Email: St...@SteveNemeth.com Web: www.MoveInPerfect.com

Direct (818) 203-9394

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