Google Drive Unable to Connect to Use Labelmaker

[Kelsey Matus]

I recently downloaded Labelmaker to use for address to send letters out, and I keep getting a message with a sad face stating 'Google Drive is Unable to Connect'. I am unsure if it is an issue on Google side, or my side. If I could receive some assistance with my issue, I would be greatly appreciative. 

Thanks!

Kelsey

[Labelmaker Team]

Dear Kelsey,
Thank you for using Labelmaker and for reporting us this issue.
This usually happens when you own multiple Google accounts. In that case, Google might have a hard time authenticating your account.
Can you try the following : 

1. Click on your profile icon at the top right corner of your browser.

2. Click on Add +

3. Create a dedicated profile

It will avoid the situation when you have one profile logged in within your browser and one profile logged in within Google Docs or Google Sheets. In the current way Google has built its add-ons system, this is the simplest manner to use your add-ons without conflict.

Otherwise, you can try logging out from your account or use private windows to use Labelmaker, but the above solution will be the easier for you to manage multiple accounts.

Let us know how it goes,

Jean from Labelmaker