missing merge fields

[Todd Zimmerly]

I have a Google Sheets file I have used to create labels from many times. I am now attempting to create labels from this same sheet on a different laptop. There are no merge fields available. When I click the dropdown on Select a merge field I see one greyed out option of Select a merge field instead of the actual header names. When I go back to the original laptop I normally use I can create labels from this sheet and have the normal headers listed under Select a merge field. Additionally, I can go to a third laptop and all works as expected. Any ideas on how to troubleshoot this and allow creation of labels on this laptop?

[Todd Zimmerly]

As some additional information. I have attempted using Chrome and Edge on this laptop and the problem exists in both browsers. 

[Lucy Ride]

Hi there,

Your issue might be due to using multiple Google accounts under the same Chrome browser. Google can't handle when multiple accounts are logged in, and Chrome extensions, such as Labelmaker, don't work well.

SOLUTION : I recommend creating a new profile in Google Chrome with the account you are using Labelmaker with. This will make sure it'll always work with the right account. It takes only 1 minute to set up. To create a new profile, here's a guide: https://mailmeteor.com/blog/how-to-create-google-chrome-profile

Let me know if it works,

[Emily Brockway]

I am having the same issues, but i only have 1 google profile, the labelmaker extension is still not working.

[Labelmaker Support]

Hello,

Can you get in touch with us from there: https://labelsmerge.com/contact

Best regards,

- Lucy