cancel my subscription

[Kim Swanson]

Hello,

I no longer need my subscription to labelmaker for my projects. How do I cancel my subscription? I saw these instructions:

1. Start by opening a new Google Docs.
2. In the Add-ons menu, click on Create and Print Labels - Labelmaker, then click on My account
3. Under the "Current plan" section, click on Manage subscription
4. Now click on Cancel plan

But I cannot find "My account" anywhere on the page. I tried to cancel before the most recent billing, but I cannot find any way to do this. Can you help me with this?

Thanks,

Kim

[Robin Tappy]

Same.  I can't find my Account!

[Labelmaker Support]

Hi there,

Your issue might be due to using multiple Google accounts under the same Chrome browser. Google can't handle when multiple accounts are logged in, and Chrome extensions, such as Labelmaker, don't work well.

SOLUTION : I recommend creating a new profile in Google Chrome with the account you are using Labelmaker with. This will make sure it'll always work with the right account. It takes only 1 minute to set up. To create a new profile, here's a guide: https://mailmeteor.com/blog/how-to-create-google-chrome-profile

Let me know if it works,