Label maker took my money but doesn't work. Need a receipt.

[McCartney Levier]

I purchased the label maker add on recently and as I was looking for the receipt (which I can't find) I noticed that it doesn't show in the add on that I purchased anything.  It shows that my free trial expired and I need to purchase to move forward which I have already done.  When looking at purchases and subscriptions in my account nothing shows up.  I have to submit documentation of purchase to my workplace because it was purchased with company money but I don't have any receipt,  proof in my account that I have purchased anything, or use of the add on.  It shows on our bank account statement that money was taken out.   

[Labelmaker Support]

Hi there,
 
Thank you for your patience. Sorry about this issue. 

I could not locate your upgrade under your email. You might have upgraded your account using a different email address.

Could you please share the receipt number or the last 4 digits of the CC being charged?

It will help me locate your subscription and guide you from there. 
 
Looking forward to your reply,

Warm regards

[Spencer Huffmeyer]

I also upgraded and it's not being recoginized. Please reach out as soon as possible to help with this issue.