Ifyou have any problems you might want to have a look at our web site,
www.kvaser.com. If our web site doesn't help, then by all means don't hesitate to contact your friendly Kvaser reseller, or Kvaser Support.
In the Control Panel, under "Hardware and Sound", you can open the Kvaser Device Guide application. The driver is working and communicating with the device if the device is listed under "Hardware" and the firmware version can be read.
Kvaser Device Guide is the successor of/to Kvaser Hardware, the tool for getting information about the Kvaser Devices connected to your Windows PC.1 Kvaser Device Guide reimplements the old Kvaser Hardware functionality in an updated
graphical interface and gives new easy access to device configuration.
The left pane of the Kvaser Design Guide, contains the Hardware Tree View where all connected devices are listed. Using the View menu, the Hardware Tree can be expanded to show all channels as well as include the Synchronized Hardware3 as shown in Figure 2.
The Tools menu contains a list of Kvaser programs that can be explicitly started, see Figure 4. The first entries in the Tools menu contains Programs that optionally can be installed on the computer: 4
Kvaser Network Device Selector Used to find and connect remote devices to your PC. A remote device needs to be connected before any application running on the PC can access the remote device.5
Right-clicking on a device in the Hardware Tree brings up the context menu as shown in Figure 5. The appropriate configuration tool can be launched from the context menu, provided that the relevant program is installed.
Selecting a device in the Tree View lists the corresponding channels in the top right pane of the Kvaser Device Guide. Below this list of channels, more information about the currently selected channel is shown, see Figure 8. The fields Bus Parameter and Detailed information can be hidden using the View menu.
If you are having issues with one of your Kvaser devices, select a channel of the device in question and make sure that the Detailed Information is visible. Right click on Detailed Information and choose Select All from the context menu. Then right click on the Detailed Information again and choose Copy from the context menu. Paste this information into an e-mail to
sup...@kvaser.com where you also describe your problem. This provides the support staff with a good starting point for diagnosing your issue.
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