Fwd: You are Invited:Shared Services & Outsourcing Conference 2012, 18th July 2012, E&O Hotel, Penang

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Nasir Sobri

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Jul 6, 2012, 7:01:37 AM7/6/12

to Persatuan Usahawan ICT Pulau Pinang, kumuda-org, KUMUD...@groups.facebook.com

Salaam... Kalau ada usahawan atau wakil korporat yang berminat untuk menyertai Persidangan spt di bawah, jemput hubungi saya untuk pendaftaran.

Nasir

SHARED SERVICES & OUTSOURCING

CONFERENCE 2012
18 JULY 2012 @ E&O Hotel, Penang

Conference Programme as of July 2, 2012

8:00 am to 9:00 am

Conference Registration & Breakfast Networking

9:00 am to 9:15 am

Opening Address
Mr. Michael Warren, Director of the Global Sourcing Cluster – Multimedia Development Corporation Sdn. Bhd. (MDeC)

9:15 am to 9:30 am

Keynote Address

The Rt. Hon. Mr. Lim Guan Eng, Chief Minister of Penang

9:30 am to 10:15 am

Adopting the Shared Services & Outsourcing Model: Why and How?

Executives around the world are trying to map new strategies for their companies in a period of unprecedented turmoil. Changes on Wall Street and Europe are shaping the future of outsourcing as a management practice and industry. Learn real-time trends and experiences of customers and providers around the world, including:

·         How the global economic downturn is shaping what organizations are outsourcing, why and where?

·         The latest outsourcing opportunities – new ways to use outsourcing for a tactical and strategic advantage.

·         The critical role outsourcing professionals now play in improving outsourcing outcomes.

Presenter:
Mr. Jerry Durant, Chairman Emeritus of the International Institute of Outsource Management.

10:15 am to 11:20 am

Next Generation of Shared Services: Deliver Game-Changing Performance from your shared services organization

Many companies are just beginning their journey to a shared services model – consolidating common functions and systems to reduce costs and improve efficiency. But global competitive demands are driving next-generation shared services model that delivers flexibility and responsiveness and is focused on business results. Many thought leaders have called this new model “global business services”.

·         What are the drivers for global business services?

·         How do we identify what makes that model different?

·         How do we shift to this new model?

·         What do decision makers need to do in their organizations to make this model work?

Panelists:
Mr. Mark Grill, Executive for Shared Services – IBM Malaysia

Mr. Rohit Push, Director Trade Operations - Citigroup Transactions Services (M) Sdn. Bhd.
TBC

Moderator:
Dato’ Simon Wong, former VP of Operations, Global Consumer/SMB and Managing Director – Dell Malaysia

11:20 am to 11:40 am

Tea Break

11:40 am to 12:45 pm

Penang as a location for Centre of Excellence (COE): The Next Wave of Value

A common concept deployed in an organization, the “CoE” or Center of Excellence approach provides structure, centralized knowledge and dedicated resources to a narrow area of expertise or specialty. The method of embracing the CoE model is vital to avoid barriers and/or drawbacks that may limit its success.

·         What are the focus areas to have an effective and efficient CoE?

·         How to best adopt global best practices and apply it to deliver value?

·         What value proposition does Penang have to be a location to set up a CoE?

·         How have the MNCs evolved their activities in Penang to successfully operate a CoE?

Panelists:

Ms. Boonsiri Somchit, Chief Executive Officer – AMD Global Services (M) Sdn. Bhd.

Ms. YY Chook, Country Manager – Jobstreet.com Sdn. Bhd.
Mr. Joshua Ooi, Director Cash Operations - Citigroup Transactions Services (M) Sdn. Bhd.
Moderator:

Mr. Ooi Kok Seng, Partner – KPMG, Penang.

12:45 pm to 1:30 pm

The Impact of the Global Financial Crisis: The Case of Malaysia
After suffering a major setback during 2011, global prospects are gradually strengthening again, but downside risks remain elevated. In the Euro area, it includes its Economic & Monetary design flaws; In the United States, an acrimonious debate on fiscal consolidation, which undermined confidence within financial markets; and elsewhere, natural disasters as well as high oil prices because of supply-side disruptions. Amidst all these, join Bank Negara Malaysia on an outlook on where does Malaysia stand?

Presenter:

Mr. Fraziali Ismail, Director of Economics Department – Bank Negara Malaysia.

1:30 pm

2.30 pm

Networking Lunch
End of Conference

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Conference Programme as of July 2, 2012
8:00 am to 9:00 am	Conference Registration & Breakfast Networking
9:00 am to 9:15 am	Opening Address Mr. Michael Warren, Director of the Global Sourcing Cluster – Multimedia Development Corporation Sdn. Bhd. (MDeC)
9:15 am to 9:30 am	Keynote Address The Rt. Hon. Mr. Lim Guan Eng, Chief Minister of Penang
9:30 am to 10:15 am	Adopting the Shared Services & Outsourcing Model: Why and How? Executives around the world are trying to map new strategies for their companies in a period of unprecedented turmoil. Changes on Wall Street and Europe are shaping the future of outsourcing as a management practice and industry. Learn real-time trends and experiences of customers and providers around the world, including: · How the global economic downturn is shaping what organizations are outsourcing, why and where? · The latest outsourcing opportunities – new ways to use outsourcing for a tactical and strategic advantage. · The critical role outsourcing professionals now play in improving outsourcing outcomes. Presenter: Mr. Jerry Durant, Chairman Emeritus of the International Institute of Outsource Management.
10:15 am to 11:20 am	Next Generation of Shared Services: Deliver Game-Changing Performance from your shared services organization Many companies are just beginning their journey to a shared services model – consolidating common functions and systems to reduce costs and improve efficiency. But global competitive demands are driving next-generation shared services model that delivers flexibility and responsiveness and is focused on business results. Many thought leaders have called this new model “global business services”. · What are the drivers for global business services? · How do we identify what makes that model different? · How do we shift to this new model? · What do decision makers need to do in their organizations to make this model work? Panelists: Mr. Mark Grill, Executive for Shared Services – IBM Malaysia Mr. Rohit Push, Director Trade Operations - Citigroup Transactions Services (M) Sdn. Bhd. TBC Moderator: Dato’ Simon Wong, former VP of Operations, Global Consumer/SMB and Managing Director – Dell Malaysia
11:20 am to 11:40 am	Tea Break
11:40 am to 12:45 pm	Penang as a location for Centre of Excellence (COE): The Next Wave of Value A common concept deployed in an organization, the “CoE” or Center of Excellence approach provides structure, centralized knowledge and dedicated resources to a narrow area of expertise or specialty. The method of embracing the CoE model is vital to avoid barriers and/or drawbacks that may limit its success. · What are the focus areas to have an effective and efficient CoE? · How to best adopt global best practices and apply it to deliver value? · What value proposition does Penang have to be a location to set up a CoE? · How have the MNCs evolved their activities in Penang to successfully operate a CoE? Panelists: Ms. Boonsiri Somchit, Chief Executive Officer – AMD Global Services (M) Sdn. Bhd. Ms. YY Chook, Country Manager – Jobstreet.com Sdn. Bhd. Mr. Joshua Ooi, Director Cash Operations - Citigroup Transactions Services (M) Sdn. Bhd. Moderator: Mr. Ooi Kok Seng, Partner – KPMG, Penang.
12:45 pm to 1:30 pm	The Impact of the Global Financial Crisis: The Case of Malaysia After suffering a major setback during 2011, global prospects are gradually strengthening again, but downside risks remain elevated. In the Euro area, it includes its Economic & Monetary design flaws; In the United States, an acrimonious debate on fiscal consolidation, which undermined confidence within financial markets; and elsewhere, natural disasters as well as high oil prices because of supply-side disruptions. Amidst all these, join Bank Negara Malaysia on an outlook on where does Malaysia stand? Presenter: Mr. Fraziali Ismail, Director of Economics Department – Bank Negara Malaysia.
1:30 pm 2.30 pm	Networking Lunch End of Conference