Nokia Wifi Down

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Aide Broeckel

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Aug 4, 2024, 5:50:55 PM8/4/24

to kudnofikett

Ijust upgraded to fiber internet yesterday since it recently became available. When doing the Orbi internal app speed test, it is showing over 1GB up and down. However when doing the speedtest.net app for wifi speed around the house, I am seeing speeds from 500MB down to 120MB at times.

My ISP uses a Nokia Corteca (XS 246X-A) router/modem. They turned off the wifi so it serves solely as a modem. I am taking the highest output lan port and running it into the input of my RBR850 Orbi router. I did a power cycle and re-sync but still no improvement. I am very disappointed as I purchased this Orbi AX6000 system in anticipation of fiber internet that I thought would be available in 2022 when I bought this. But now I am without support and do not know what to do and may have to go to adding two additional Nokia devices to recreate a mesh system and disconnecting my Orbi since these speeds are unacceptable.

Any other setting tweaks that I may be able to do? Should I not expect Orbi AX600 to be able to reproduce the 1GB speed from the satellites? I hard wired my laptop into my living room satellite and got 320MB down and 760 up.

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.

-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

Enjoy.

These factors also affect the link between router and satellites. The farther apart they are, the slower the transmission between them. This could affect the speed reported when connecting a laptop to one of the satellites.

p.s. Disabling the ISP device WiFi is not the same as making it "only a modem". This can be tested by comparing the IP address shown on the Orbi Advanced Tab home page with the IP address reported by one of the "what's my IP" web sites.

As @FURRYe38 pointed out, one of the annoying features of Netgear's Orbi platform is that the router does not detect and report new firmware until someone at Netgear "does something" to cause the Firmware Update feature to become aware of it. This can take some time. (For example, new firmware was released for the original RBR50 router in Feb 2023, but users continue to report that their router reports "no new firmware" to this day. Over a year later!)

The latest firmware for the 850 product was released in Sept 2023. Personally, I think it makes sense to give "early adopters" who constantly watch the support web site a chance to manually install new firmware and discover whether the quality assurance process worked well (or not). One would think that six months would be enough time for that. (certainly a full year in my case!)

Whether the fiber device routing function has been disabled (or not) is mostly academic unless there are specific applications being used. (Internet search for "Double NAT" for examples.)

So something is off. I noticed the post above that I may not be on latest Firmware. But when I do the check from admin setup it shows no further updates. But I guess it may be available manually to do. If so then I have to figure out how to do that. If it is recommended.

Would be around to spec speeds seen on these devices. I get same or maybe nearer to 600Mbps with my iPhone 12 Pro Max. I can see near 700Mbps sometimes while at the RBR. These devices will never see near or over 900Mpbs due to them being 2x2 mimo devices.

Thanks for the quick feedback. Other than potentially being an early adopter of the newest firmware, is there anything else I can do in the admin settings like trying a different channel for the 5GHz?

I do not really want to do a factory reset but what I have now is not sustainable as my wife now is complaining about slow speeds in her office upstairs and she says it drops. I have to do something but am not sure the Firmware is going to resolve this.

Again, my speed tests with these same apple devices were much better and more stable with the cable internet so something is different now. Still waiting on the escalated callback on my ISP ticket. But in the end they will fall back on the fact that this is a third party device.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. -is-Double-NAT

-to-fix-issues-with-Double-NAT

Couple of options,

1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.

2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.

3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. -do-I-configure-my-Orbi-router-to-act-as-an-access-point and =H7LOcJ8GdDo&app=desktop

I talked to the ISP escalation technician a few minutes ago. He confirmed the double NAT is in play here. But he said he was not sure that is the culprit because he has a similar setup at his house with no issue although he has a different ISP based on where he lived. He mentioned he will research further and see if there is a way to setup a bridge to bypass it to remove the double NAT as a potential issue.

Couple of options,

Yes I will make sure he tries option 2. I think this was one of the things he wanted to try later today when he calls me back. They have to figure out something because my "upgrade" to fiber internet after all of these years of waiting has turned into a downgrade from my 500MB cable ISP. With cable I was consistently getting in the 500's or slightly below or above using my same Orbi setup. So something has to be done to open it up or I may have to revert back to cable ISP. I still have not cancelled it but the modem obviously was disconnected and put aside to be returned.

After speaking to the technician, he is telling me the bridge bypass would be a lengthy process for them and they do not want to pursue that option. For testing purposes, he bumped me up to their 2.5GB fiber tier. When I did the internal Orbi speed test, I saw 2319.41 Mbps down and 2236.02 up. However, when we did the speed test on ethernet connected iMac it was only 900 range down and up as it was when I was at the 1GB tier but that is a hardware limitation it seems.

My question though is whether that internal speedtest on Orbi app is it expected that the satellites would see that same 2319/2236 speed? Or maybe slightly below? Because doing the speedtest on my apple devices, I am still only seeing 700MB down range in the room with the Orbi router. Then in the living room and upstairs I am only seeing 200-300MB range.

I understand the double NAT may still be impacting but is there anything else limiting the speed at the two satellites and what does that internal speed the Orbi App speed really mean because I am not seeing that translated to the Satellites or on wireless speed tests which I know I may be limited on those devices to 1GB or less.

Internal speed test on the RBR is from the RBRs 2.5Gb WAN port out to the ISP modem. So ya, the speed test on the RBR should now near those speeds. Wifi speeds on the RBS should be near that as well, however you'd need a 4x4 MIMO wifi supporting devices to test that out. Connection if the RBS are close enough and the signal is good enough between the RBR and RBS should be 2400Mpbs. Distances and building materials will effect this.

Exactly. The RBR850 LAN ports are gigabit Ethernet. It is physically impossible to transmit more than "just under" one gigabit through that port. If the speed limit on my street is 35 miles per hour, it doesn't matter what the speed limit is on the interstate.

Thanks again for the responses. It is looking like the bridge mode option for the ISP router is not an option. I am inquiring with them to see if they have an available modem only ONT device. But as I finally got around to reading the link you all posted regarding double NAT solutions. My question is, how do I setup my Orbi router as an Access Point only if this becomes my last option?

I did have the ISP technician turn the wifi back off the Nokia router and I have switched my RBR850 to AP mode. Initially it did not seem to make much difference on my speed tests from my phone and iPad. But I just connected ethernet directly to my living room satellite (RBS850) and I got 405 down and 801 up. I think the upload speed may be better than the first time I tested hardwired to that satellite. But the download speed is only slightly higher. My main concern is consistency throughout the house like I saw with the cable internet prior to switching to fiber 3 days ago. I will continue to test.

But the better news is that the ISP tech is working on a bridge solution and plans to have something ready to bring to my house by next Tuesday. So when he can provide a bridge solution then I will switch Orbi back to Router from AP where I have it now. Hopefully that may provide even better results? Still do not understand why my satellites are not reproducing the same speeds as the Orbi Router.