About the Company(Intone Technologies):
Intone Networks (India) Pvt. Ltd was established in 2011 February which is a Subsidiary of Intone Networks Inc.USA. It’s a 3000 Cr company and into business of Placing students in Top MNC’s both in India and abroad .Intone has empanelled with Top MNC’s.
For more information please visit our company website atwww.intonenetworks.com.
Rank # 822 in the list of Fastest Growing Companies Rank # 34 in Top 100 Companies in New Jersey
POSITION NAME:- Technical Support
JOB DESCRIPTION FOR ABOVE COMPANIES:-
In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
· Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
· Each call is expected to end in complete resolution for the customer.
· The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
· The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
FUNCTIONAL COMPETENCIES and SKILL SETS REQUIRED FOR THIS POSITION:-
Excellent Communication skills
Should have a flair for Customer Service & Computer Technical Knowledge.
Percentage Cut off : 60% and above throughout their Academics.
Interview Process :
1) Round 1 : Aptitude and Code Analysis (online)
Eligibility for Round 2 :(Aptitude Cut off Percentage 70 and Above, Code analysis 50% and Above)
2) Round 2 : HR and Communications Skills
3) Round 3 will be Coding round (The candidates can Select any Programming language of their choice to write Code.)