Feedback request: User Survey

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Gaby Moreno

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Dec 12, 2019, 3:05:47 PM12/12/19
to kubernetes-sig-usability
Hey all, 

Here is a cleaned up draft of the user survey from our last meeting. Any feedback on it would be appreciated. 


Just as a refresher, this survey is step 1 towards building knowledge of who our users are, what they are trying to achieve by using Kubernetes, as well as some experience metric baselining. We ask for permission to follow up at the end of the survey so as to do more of a deep dive into what they are trying to accomplish. 

Thanks!

Gaby

Boaz Gurdin

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Dec 20, 2019, 12:35:02 PM12/20/19
to Gaby Moreno, kubernetes-sig-usability
Hi Gaby,

Thanks for moving the survey forward! I'm looking forward to responses, especially the freeform Jobs Questions (I assume these three "explain" questions are standard for JTBD?).

For the screening questions, I'd consider the following, based on what I've learned about the main differences among infra admins:


Org type:
  • Managed service provider
  • Consultant
  • In-house IT
Role:
  • People Manager
  • Admin (individual contributor)
  • Architect
  • Student
  • Teacher
Company size -> Environment size
  • Consider replacing with question about environment size, defined by number of Kubernetes nodes (hosts). Many admins don't know their company size and/or they only work for a subset of the company.

Environment locations:
  • On-prem
  • Managed hosting
  • Public cloud
  • Edge

Tech involvement:
  • Add: automate, manage, and govern cloud platform?
  • Combine: dev software + debug software
  • Combine: setup monitoring & logging
  • Add: application performance monitoring and troubleshooting?
  • Scaling -> scaling, capacity, and cost management?
  • Add: networking and/or security?
  • Add: storage and/or backup?
  • Add: OS and/or identity systems?
  • Add: databases/data/AI/ML systems?

Non-Kubernetes container question - edit or remove?
  • As it's worded, this seems like a superset of the Kubernetes question, because if you use Kubernetes, then you also use containers. If the idea is to track standalone containers vs orchestrated containers, then consider asking about Docker
  • If the idea is to track adoption of Kubernetes vs alternatives, consider questions about OpenStack, Cloud Foundry, Terraform, Ansible. Would be interesting to see if Kubernetes platform operators also use these other automation tools, to inform integrations.

Geo:
  • Add: Middle East


Boaz Gurdin | VMware UX Research | bgu...@vmware.com


From: kubernetes-s...@googlegroups.com <kubernetes-s...@googlegroups.com> on behalf of Gaby Moreno <gaby.le...@gmail.com>
Sent: Thursday, December 12, 2019 12:05 PM
To: kubernetes-sig-usability <kubernetes-s...@googlegroups.com>
Subject: Feedback request: User Survey
 
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Gaby Moreno

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Jan 6, 2020, 6:09:21 PM1/6/20
to kubernetes-sig-usability
Hey all, thanks for the great feedback. I'm just coming back from holidays so I'll be working on incorporating and share out.

On Mon, Dec 23, 2019 at 1:53 PM Gaby Moreno <gaby.le...@gmail.com> wrote:
Hi Alexander! Yes, that'd be great!

On Tue, Dec 17, 2019 at 2:10 PM Alexander Tran <ale...@pivotal.io> wrote:
Gaby I only have view access - is it your intent to give comment access so we can give input? Just checking in. 

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Alexander Tran
Staff Product Designer
Pivotal Labs, Seattle
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