Problem with Subisu internet

[Kelly Kelly]

Have any of you who use Subisu internet been having problems accessing websites, particularly American websites? I have been having a problem for almost a week now and Subisu says it is my computer.  I've done everything they asked, clearing my cache, restarting my computer, restartng my modem and still I have this problem.  I've run a virus check on my computer ( which took over 2 hours) and no viruses.

I use Safari, Firefox and Google Chrome and am more successful with Chrome but still am not getting through to an number of URLs.

Subisu did say they had a problem last week but have fixed it.  They also say I am the only person who is having this problem.  However, I just found out another friend is having the identical problem. 

If there are a lot of us who are having the problem, then together we can get Subisu to fix the problem.

Kely

[Kelly Kelly]

Thank you all who replied, with your good suggestions.  It now seems that Subisu has solved the problem because this evening I have had no problem with dropped webpages.  I have been able to access all websites which I had tried to access before.

Kelly

[Christine Régnier]

Hi,

It's been the HELL with Subisu for more than a week!!!
I have to restart my modem-router many times a day!
Can't download pages (not only American ones), many error messages, etc.
A HELL! Even though the subscription I have is almost 3'000Rs a month !

[MDS]

I was also having problem with them. So, I have discontinued the service from this month on. 

[Raj Suwal]

I am facing same problem for over a week. Problem for online studies. No good response from Subisu. Is Cable Zoom good the 10mbps, any idea, please suggest?

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[Rupen shakya]

Wlink cable zoom is good. Wlink got 24 hrs support ie what I like most. But when system down they will never pick up phone. But nowadays they send Sms saying that they r having problem. And sometime I found that acct person who pick up phone is little rude. Beside that service is good. M using since about 15 yrs I think.

[Glyn Riley]

I am having the same problem with vianet and they just keep telling me to restart my modem. Seem like a kathmandu wide problem.

[Bernd Pawlik]

With all your problems, I suggest you try Classic Tech / 2mb down - 2mb up for 1130,- Nrp per month.....
We have been using it for around 2 years without any problembs.

On Tuesday, June 3, 2014 12:26:30 PM UTC+5:45, Kelly Kelly wrote:

[Gopi Ram]

Me also the same problem from Subisu.

Gopi Ram-9841227317
www.travelingtonepal.com

> On Jun 13, 2014, at 14:48, "Glyn Riley" <rile...@gmail.com> wrote:
>
> I am having the same problem with vianet and they just keep telling me to restart my modem. Seem like a kathmandu wide problem.
>

[Bibek Singh]

Guys If you are fade up with slow internet service, ISP do not provide support in time and do not respond well. You are in right place. If you are really looking for a reliable, affordable, and high speed internet service please put your inquiry to this email bibek...@websurfer.com.np 

[V. Chems]

Thanks for your sales effort Mr. Singh. I have already canceled 'Websurfer' for the same reasons mentioned in the complaint. You guys really are too much. Hopefully businesses like your own will 'fade' away due to your incompetence. 

Your support team does make up lies, in lieu of addressing the issues.

Your support team does hang up the phone when the customer reports the problem.

Your support team does argue with the customer when he reports the problem. 

Your install technicians looked me in the eye and lied to my face ! Claiming they could not crimp a cable longer than 2 feet. From day one, your staff lied to me. They showed up late and refused to provide the configuration details for the equipment. They left without finishing the job. Websurfer screwed up from day one ! Completely incompetent. 

It was not the botched install that had me canceling Websurfer. It was the rude tech support, your misconfigured equipment, and the frequent interruptions of service. Eventually, like the posters above, I became too fed up to deal with it. Why should the customer pay for a service that does not work?

Again thanks for your sales efforts. Next time try reading those complaints and evaluate if they apply to your own company first. The absurdity of your sadly ironic sales pitch is overpowering. 

[Bibek Singh]

Dear Mr. V Chems,

Thank you for sharing your difficulties. I can understand your problem. I do not know about it. Please reply me with your internet user account name of Websurfer so that I can verify the case even if you are already terminated because this will help in future. Our aim is to provide better internet service and facilitate our customer and we will try all we can.

If you are facing difficulties speaking to supports you can directly contact senior management, your problem will be heard and respond very quickly.

Thanks.

[V. Chems]

First of all, I had not subscribed or responded to this thread. It was you who took the time to directly contact me based upon my participation in another related thread. In that thread I had cautioned other users about the quality of service available in Kathmandu. As you obviously did not read what I had written before contacting me, allow me to recap:

 

"At this point I have subscribed to and canceled most of the services available in KTM. It seems to be the same story with all of them. Excuses followed by more excuses and the expectation that you should pay in full for a service which rarely works without interruptions. When you press them for an explanation, they will usually make something up which is technically impossible. If you confront them with the impossibility of their lies, they will hang up the phone. WorldNet, WorldNet's resellers, WebSurfer, FiberNet, Subisu, NTC - its all the same."

After ignoring my post, you offer the unacceptable excuse: "I do not know about it." Again, it is sadly ironic as I had expanded upon the problem of never ending excuses in the original post. 

"Please reply me with your internet user account name of Websurfer so that I can verify the case even if you are already terminated because this will help in future."

Next, you ask for my information. How can I make it clear that I want nothing more from you or your organization? I am always weary of participating in discussion groups like this one because people like yourself usually find a way to send me something which I can not politely describe. If there was a time to improve the service, it would have been appropriate to do so when I had contacted your staff informing them of problems with the service. Furthermore, I expect that even in your highly disorganized company, my account information was known when I canceled your service. If not, the problem is yours. I have expended enough energy and experienced enough rude interactions in endeavoring to receive an acceptable service from your company.

"If you are facing difficulties speaking to supports you can directly contact senior management, your problem will be heard and respond very quickly."

This is unacceptable. I should not have to explain this to you. 

Perhaps at some point in the future your service will get it together. As it stands my experience with Websurfer does not inspire confidence. Likewise, your hamfisted sales effort speaks to the same problems I have experienced. 

[white]

Im having same prob with websurfer slowest internet connetion, cant even open a google page. No good response form costumer care.
Internet connection was good for 1 week since i install the websurfer dsl internet but after that it got so slow. I contact the costumer service many time
but they just say to reboot my device and does't solve my problem, it was my wores decision to put websurfer very bad service.

[V. Chems (damnatio memoriae)]

I encourage you to put up a Blogspot blog about your experience. You
can easily get to the first page of Google. This has been my solution
for Nepali services like this. Before I tried posting my complaints
here, but they were not always posted.

Customer service in Kathmandu completely out of control. Can we name
one service that works properly in this place? Is there a single
service that takes responsibility for negative outcomes or addresses
the problems?

The final straw with Websurfer was when I called them and explained
the problem and elaborated on how to fix it. They still ignored me and
hung up the phone. It is one thing to lie and make up excuses out of
ignorance, but when the customer explains how to fix the problem,
basically doing their job for them and they still can not fix the
issue; What can be said about that?

What can be said for (all of the ISPs I have tried in KTM) that hire
technicians who have no understanding of technology? It is never
acceptable to argue with the customer, but it goes a step beyond when
you argue against technical facts that can be researched instantly
online. There is no excuse for unqualified technicians when it is so
easy to take responsibility and educate yourself with the Internet.

Sadly, this is the same service you can expect from any ISP in Kathmandu.

When the Websurfer representative came to collect the equipment after
I had canceled their service, his office hung up on him as well! There
is really no way forward with this kind of business. The problems
extend from the management right down to the values of the employees.

People in Nepal like to talk about international hegemony or point
fingers abroad when it comes to issues like clean water, electricity,
or sanitation. If those institutions are run anything like the ISPs,
it is clear where the source of the problem is.