Fw: Job Posting: Billing and Collections- Houston Field Support

[Tom Bogardus]

Posting from:
_______________________________________
Andrew V. (Andy) Zabriskie
Asset Management Supervisor
(832) 467-6658
AVZab...@SavaSC.com

----- Forwarded by Andrew V. Zabriskie/AO/AS/SavaSC on 05/26/2010 04:31 PM -----

From:        Kenya N. Amerson/HR/AS/SavaSC
To:        All Atlanta Office, All Houston Office, All Division Employees
Date:        05/26/2010 04:18 PM
Subject:        Job Posting: Billing and Collections- Houston Field Support

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Position:
Billing and Collections Analyst - Houston Field Support

Reports to:
Lisa Hardy - Director, Clinical Billing

Job Summary:
Responsible for resolving and determining the disposition of all accounts for the assigned facility and payer group; including timely generation, review, edits, and submission of initial claims.  Performs monthly review of accounts receivable aging for all resident account balances and executes necessary actions to meet expectations of ADSO and percentage of aged Accounts Receivable to total Accounts Receivable.    

Job Requirements:

• Must be proficient in the use of personal computer and windows environment software with intermediate level key boarding skills
• Intermediate level knowledge of MS Office Products – Word and Excel.
• Basic accounting and reconciliation skills.
• Strong interpersonal skills including verbal and written communications.
• High school education.
• Minimum 2 years of applicable experience in a healthcare (long-term care preferred) Patient Accounting environment preferred.
• Understanding of healthcare business service functions, including billing and collections.
• UB92 billing experience.
• Minimum 2 years of customer service experience.

Responsibilities:

Operations -

• Processes timely and accurate billing of claims for assigned payer.
• Performs timely follow-up of claims billed to resolve errors at the earliest stage of the process.
• Reviews and corrects claims for internal system identified errors; either electronically or paper with necessary documentation.
• Reviews and corrects claims held by clearinghouse and on-line provider edits.
• Identifies and generates adjustment claims and internal adjustment requests.
• Posts payments to the appropriate patient account in the billing system; by date of service and procedure/service performed.
• Identifies, researches and resolves differences in payment versus expected payment.
• Reviews and takes necessary action on all account balances on the aging for the assigned payer(s).
• Documents all actions taken on the monthly aging and in AR System notes.
• Participates in monthly reviews of the payer(s) assigned aging.
• Prepares and maintains billing files and records.
• Maintains communication with the facility staff to gather necessary information to process the claims.
• Identifies and communicates trends to management, related to but not limited to facility and software challenges.
• Produces and presents progress against performance measures.
• Completes various administrative activities.
• Maintains a high level of quality and accuracy in all tasks assigned.
• Completes all tasks within specified deadlines.
• Performs other duties as assigned.

Quality Management -

• Maintains current knowledge of long-term care payer regulations and guidelines and applicable software.        
• Identifies opportunities for improvement in current job processes.
• Communicates successes, improvements, problems and potential issues to Clinical Billing Manager.  
• Utilizes problem-solving skills to support facilities and colleagues for resolution of issues.
• Participates on improvement teams.

Performance Responsibilities -

• Exercises necessary cost control measures.
• Strives to maintain positive internal and external customer service relationships.
• Demonstrates effective communication skills by conveying necessary information accurately, listening effectively, and asking questions when clarification is needed.
• Plans and organizes work effectively and ensure its completion.
• Demonstrates reliability by arriving to work on time and taking breaks in expected time frames.
• Meets all productivity requirements.
• Demonstrates team behavior and is willing to promote a team oriented environment.
• Represents the organization professionally at all times.
• Demonstrates initiative and strives to continually improve processes and relationships.

Customer Service -

• Maintains relationships and close contact with facilities and Resident Account Analyst.
• Provides exceptional service by understanding customer needs and responding to specific and general inquiries received from internal and external customers in a timely fashion.
• Effectively communicates and interacts with colleagues, facility staff, residents, responsible parties, healthcare providers and their staff and third party insurance personnel.

Contact:
Qualified candidates may submit resumes to the attention of Lisa Hardy via email, along with the attached Job Bid form.  All internal applications should be received no later than Wednesday, June 2, 2010.  Please direct any questions about this position to Lisa Hardy.

Job Bid and Transfer Form