Job Title: Systems Engineer
Duration: 2 Months
Start Date: 4-26
Location: HOUSTON, TEXAS 77056
Job Description:
* Management and implementation of application and infrastructure projects.
* Responsible for coordinating out of scope support activities to ensure service is maintained to the D&C community (such as liaising with the LAN, DBA or Desktop support teams to assist with their resolution of issues)
* Good systems administration skills surrounding Windows workstations and server infrastructure used to run D&C applications.
Candidates must possess:
* Flexibility and willingness over working hours
* Willingness to share knowledge within the team, work to (and create) documented solutions
* Clear, professional communication skills, as we will be speaking and writing to users from across the world understanding of the
specific difficulties this entails is essential
* Significant experience in working in a similar form of IT support, ideally installing, upgrading and configuring applications in a PC/NT/2000 environment .
* Citrix delivered application support and admin experience.
* Knowledge of some of the following D&C applications is desirable -
* Landmark Drilling Portfolio: - EDM, Compass, DIMS, Well plan etc.
* Knowledge of Windows Systems administration skills and familiarity of the following
* Collaboration tools: - Instant Meeting, Net meeting, VNC etc
* Citrix Metaframe and RDP
Familiarity with Active Directory and Visual Basic scripts
* Good incident and problem solving techniques
Experience of the following would be desirable:
* Knowledge of PC application installation scripting and distribution methodologies and applications, such as WISE, SMS or Altiris would be advantageous
* Experience of working in an
applications or infrastructure support organization within the Oil & Gas industry
* Familiar with ITIL and CMM standards
* Familiar with ODBC Configuration, MS Access, Oracle client and or SQL reports & queries
* Awareness of Web application support and administration
* Spanish language skills would stand a candidate in good stead as we look to support the South American user community
Collaboration tools: - Net meeting, VNC etc
Citrix Metaframe and RDP
Data migration and manipulation tools
Understanding of SQL and SQLPlus
Flexibility over working hours
Interpersonal Skills:
Excellent oral / good written skills - particularly telephone skills.
*Must be able to and enjoy communicating with customers and providing a professional service.
*Must be able to work as part of a team yet have the confidence to work on tasks without supervision.
*Methodical, organized and a desire to supply a high
level of customer service.
Competencies:
* Leadership - Basic
* Teamwork and Relationship Building - Basic
* Communication and Influencing - Intermediate
* Client Focus - (Internal) & (External) - Intermediate
* Creative Problem Solving - Intermediate
* Business Understanding - Basic
* Specialist Expertise - Intermediate
* Organizational Perspective - Basic
* Planning and Organizing - Basic
* Determination to Achieve - Intermediate
* Learning & Developing - Intermediate
Business & Industry Experience:
It is essential that the applicant has sufficient experience working in IT support - ideally installation, configuration and troubleshooting of applications in a PC or W2k server environment.
* Knowledge of PC scripting methodologies and applications such as Wise would be advantageous
* Experience of working in an applications or infrastructure support organization within the
Oil & Gas industry
* Experience of Active Directory and NT account properties
Interpersonal Skills:
* Spanish language skills - spoken and written
Business & Industry Experience:
Experience of Citrix based application support and admin
Experience of providing remote support to a distributed user base, and the tools used to facilitate problem diagnosis
Qualified candidates please send your resume to
jennifer.kreiner@ na.manpower. com<mailto:
jennifer.kreiner@ na.manpower. com>.
Jennifer K. Pierce
Manpower Professional
2190 North Loop West, Suite 300
Houston, TX
USA
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