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Akinlolu Bellotti
I can stream Netflix just fine when I play it using my Chrome browser. But, when I try to play Netflix using Safari (version 10.0), I get one or two frames of video, and then a black screen. I still have all of the controls and slider and I still get sound, but the video is just a black screen.
I just now tried it again using Safari, and got code S7363-1260-48444350 when trying to play a video. The code referred to an incompatible monitor. I tried again, and got the same issue as before, where I get a few frames of the video, and then the video goes black, but I can hear the audio and I still have control of the playback (e.g., play/pause, volume, etc.).
When I unplugged my external monitors and used only the laptop screen, the video played. So, I now know that the problem has something to do with my external monitors being connected to my laptop, even if I'm trying to play the video on my laptop screen.
Simple solution (os High Sierra) but Netflix have so far ignored my message! Forget all their solutions particularly concerning Silver Light, as that is no longer needed. This only began for me with Safari 11.0.1. I was able to connect using FireFox without issue so it had to be Safari settings.
Thanks, but I've already done an Internet search to find a solution to my problem. I've re-installed the latest version of Silverlight, and that hasn't helped. Also, Chrome works just fine with Netflix, which I think also uses Silverlight. I've also tried restarting the computer and the other typical non-specific solutions.
- I do get the display error thing (thunderbolt > VGA displays attached). Checked with develop tab if netflix works in safari 10 (don't see another version of safari in the list). However, if I select 'firefox: mac' and allow the silverlight plugin (that I just installed) then it works.
If the issue is the HTML5 player (since in older safari versions with silverlight, it does work), how do I force Netflix to use silverlight? It seems it always reverts back to HTML5, even if silverlight's installed.
Hi, have you already installed Widevine (see here: Wildvine missing on New Brave )?
If not, Netflix may not immediately recognize that it is installed, and will only display a black screen over time.
@bergerbse,
Sounds like this could be a hardware acceleration issue. Can you try disabling it and see if that helps?
Settings --> Advanced --> System --> Hardware Acceleration
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Most recently, many Netflix users are finding themselves faced with a black screen while sound still streams. The Netflix interface in the app or browser works, and they're able to browse through the catalog as usual. But when they attempt to stream the desired TV show or movie the Netflix player shows up with no video, even though the soundtrack plays as normal. It's a frustrating glitch to have interrupt your Netflix & Chill time, but the good news is that, if the streaming service has been demonstrating such tantrums, there are a few easy solutions that can help fix it.
If there's no outage, the next step is to check your internet connection. The steps to troubleshoot that vary depending upon whether you're streaming content through a Wi-Fi or a cellular connection. Users on a Wi-Fi network should try rebooting the router and reconnecting the device to the network. Those on a cellular connection can try enabling and disabling the airplane mode. If the connection is working, running a speed test shows the available bandwidth: Netflix requires a minimum download speed of 1 Mbps. Assuming everything looks fine, try streaming Netflix again.
If that doesn't help, Android users can try clearing the app data. To do so, head over to Settings > Apps > Netflix > Storage > Clear Data. Both Android and iOS users can try reinstalling the application, which should download new files from the respective app stores, and in the process restore any resource files that might be corrupted (via Netflix). Finally, if Netflix still doesn't show any sign of improvement, try rebooting the smartphone. If the problem persists after that, you can report the issue to Netflix.
The second thing that users can do is clear the web browser's cache. In Chrome, open Settings and search for 'cache.' The results should show an option that reads 'Clear Browsing data.' A dialogue box with the option 'clear data' will open upon selecting. Click on it to clear any cached data and try streaming Netflix again. For those who use Mozilla Firefox, open 'Privacy & Setting,' click on 'Cookies and Site Data' and click on 'Clear Data' to clear the cache.
If you're streaming Netflix on Mac, clearing the cache is equally easy. First, click on the 'Safari' tab at the top left corner and then click on 'Preferences.' In the menu, select 'Advanced' and mark the box beside 'Show Develop menu in menu bar' at the bottom. Following this, a 'Develop' tab will appear on the screen. Click on the tab and select 'Empty Caches'; that will clear the temporary data saved by the browser. Doing so should fix the Netflix black screen error with sound on Mac. If the web browser is still not able to access content on Netflix, you can try streaming via another web browser, such as Google Chrome.
For those who use Microsoft Edge, finally, click the three-dot icon at the top right corner of the display and select 'Settings.' Select 'Privacy, search, and services' from the menu on the left, and scroll down to locate the section about browsing data, which contains 'Choose what to clear.' Click on the option and mark the boxes beside 'Cookies and other site data' and 'Cached images and files.' This should delete any temporary files that might be causing the browser to malfunction and fix the Netflix streaming error; if not, the next step is reporting the issue to Netflix.
Hey folks,
like many others I also experienced the issue of broken video streams and black screen phenomena when trying to cast (especially Chromecast) Amazon Prime, Netflix etc. on all the different Edge branches.
Well, after a lot of experimenting with different Edge flags, graphic driver setups, installing video codecs and so on, I finally found the solution. Researching how these streaming vendors manage DRM did the trick and the fix is so simple that I almost couldn't believe, lol
Background: The big streaming vendors all use DRM (Digital Rights Management) to control how their content is shown, especially in context with user rights (e.g. the limitation to only watch the same video on Amazon Prime simultaneously on not more than 2 different devices).
Now most of the streaming platforms are optimized to use Google's Widevine DRM technology, whereas Edge also supports Microsoft's PlayReady DRM by default (on Windows 10/11). But since it's not well implemented on many streaming platforms they struggle and give you all the above issues.
Is there a way to prevent user from taking screenshots or capturing screen of your videos file? Something similar to how Netflix implements it. It returns a black screen whenever we try to click a screen. I just need some starting points in the right direction. Thanks!Edit: it's more related to DRM. And Netflix is implementing it already so there must be surely some way around it.
Different platforms will use different players and potentially different DRM types - broadly speaking, for the main systems, Apple devices and browsers use fairPlay, Windows devices and browsers use PlayReady and Google devices and Browsers use Widevine.
Its gets a little more complicated when you have a browser from one of the above running on a device from n different one, but the general rule is the browser vendor will decide which DRM is used if it is supported (not all browsers on all devices support DRM).
On the player side, nearly all the main players like BitMovin and JWPlayer on the web via EME, ExoPlayer on android natively etc will support DRM and encrypted playback. These should work as standard detecting the encrypted content, so long as they are configured correctly and will take care of the 'black screen' effect you mention for you.
I have this strange issue where when watching Netflix in either IE11, Edge or Netflix App in full screen mode the display would sometimes flicker or goes black for a few seconds then back to the video. This would happen continuously every 10 second of so during playback.
I did some troubleshooting and discovered that this issue appears to be caused by Intel(R) HD Graphics 530 driver. When disabling the NVIDIA GeForce GTX 950M driver, the issue still appearing. However, when disabling the 530 driver, the issue seems to go away but video became slightly choppy.
The default 530 driver what came with the PC was .4475 and I have since updated to the latest version .4627. Updating the graphic driver did not solve the issue and I also did a full uninstall and reinstallation of the driver.
I reviewed the post. We have worked as a team to figure out what the cause of the issue is. It is relating to the Microsoft Edge Browser and the Microsoft app. It has nothing to do with the bios or graphics drivers. Brilliant troubleshooting, great effort and splendid diagnosis of the issue to isolate it correctly. Kudos to you for a job well done.:)
If you are able to watch in another browser, your current browser may be experiencing an issue with the Silverlight plug-in used by Netflix. If you're unable to watch in multiple browsers, or if you prefer to use your current browser, continue to the next troubleshooting step.
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