Click on download button to download scanned document. Three download options are present. JPG, PNG and PDF. JPG and PNG will download current selected scanned page in image format. Pdf download will download all scanned document pages and applies
I cannot activate Scanner and MP Navigator is not working either. All I installed and keep installing more and more applications is only about printer functions that I don't need at all. Would you help me access my scanner?
The scanner itself work fine, for example via IrfanViewer - File -Acquire/Batch Scanning...
So - the problem not in driver, but in Canon My Image Garden.
Maybe MP Navigator will work, i dunno
I have a Mac with OS High Sierra v10.13 and my printer is a Pixma MX882. I downloaded the My Image Garden software v3.6.1. from the canon website, from the available Software/Dirvers for this specific printer, but it is not working.
Before on my other two computer with operating system window 10, it didn't get me any luck by installing and reinstalled any ** software that match my printer model MP240.BTW this Image Garden software turn grey and untouchable on my old computer too, AGAIN IT IS USELESS. MP NAVIGATOR SOFTWARE IS THE KEY to resolve all your scanner problem trust me!!!
I just bought a brand new Canon PIXMA MX922 and I am running Mac OS 10.13.4 w/ a wifi connection to this printer. I was able to scan with it yesterday, but now when I open My Image Garden the scan option is greyed out. I can click on auto-scan and get a scan to happen, but then I get a message that I don't have permission to open the file in which the document has been stored, so the only option I am given is to open My Image Garden and I have no idea how to find the document in there. It doesn't show on the calendar for the day, and I can't find anything or scan from this software.
The only thing I can tell is that I installed directly a Wi-Fi printer. But I have tried 1 month ago to disinstall the printer and Drivers & softwares and re- installl the USB printer as first: no result.
As a result of this mulfunction, when I try to send a document from scanner to PC, My Image Garden says that can't open the file's directoriy (before it was a fantastic feature I have used many times).
Hi everyone
recently i have to analyze slide scanner .czi images which are really large and cant be opened by Fiji
is there a way to handle (open) and process (on Fiji) these large images better without losing data?
and of course I would be happy to see you suing ZEN blue to analyze, segment, register and correlate those images, since ZEN obviously can handle such large images - since we never load everything into memory etc.
Actually, it's slightly worse than that screenshot lets on. The scanned image has utterly muddled its colour information as well. There are colours in it, but I can't tell if they're the result of weird offseting or just artefacts.
Hi, I am also getting issues when scanning from within Affinity Photo (v1.9.3). I'm currently using a Canon CanoScan LiDE 400 scanner, using the latest drivers running on macOS Big Sur 11.4 . Scanning is perfect when using the Canon IJ Scan Utility or Apples own Image Capture app. I noticed that when AP is opened and 'Aquire Image' selected for the first time, an error message appears 'Failed to open a session on the device. (-9921)'; the window then closes. The overview/preview image is perfect, but when a scan is actioned, the output is garbled similar to futuraprime's post. I've tried most options to try and resolve the issue - removing printers/scanners, reset the printing system and reinstalling all printers/scanners. Sadly, same results occur. Thank you in advance for any help with this problem.
As I understand it, this panel is an Apple API that we 'hook into' and then use the image that the OS feature provides for us - so it's certainly interesting to hear this is producing different results from scanning outside of the Affinity app.
Sadly, I'm still getting the same results. Not sure if this helps, but I've attached a screen shot of the error message which appears the first time 'Aquire Image' is selected in AP. The Apple API opens fine, then a couple of seconds later the error message appears then disappears shortly after.
I've had it verified that Affinity simply uses the Apple 'Image Capture Core' API for Acquire Image, so I'm unsure why the result you're seeing differs from the Preview in this dialog as Affinity does not make any changes, we simply import the image that Apple provides.
Can you both please create a screen recording for me, first opening Image Capture from the Applications folder and using this to generate a scan of your document/image, saving the result to your desktop.
Close the previously opened image and navigate to Acquire Image within the Affinity app, then follow the usual steps to scan and import your document into Affinity, which provides the incorrect results.
Unfortunately the QA member who originally reported this is on holiday currently, so I can't get much more information from them at this time, but I'll be updating this log now with the information provided above and requesting further investigation from our devs
Therefore I am logging this as a bug with our developers, I'm not 100% certain of the cause as we're still using the same Apple API that the scan dialog uses outside of the Affinity app, however I can also see you have more options (such as 'encoding') that aren't available when scanning directly in Affinity so there may be more here than meets the eye.
Unfortunately from our testing we haven't yet found a workaround for this issue, besides scanning externally and then importing the scanned images into Affinity - we appreciate this requires additional 'steps', so my apologies for any inconveniences caused here.
MacOS 11 aka Big Sur users may not be able to use the scanner application for certain printers. Apple explains this in a new support document, which is currently only available in English. Affected users are notified that they are not authorized to open the respective app ("You do not have permission to open the application"). This happens when you try to initiate the process in the usual way - preview, system settings printer & scanner or digital image app.
Apparently, devices from HP are primarily affected, but devices from other brands could also encounter the same problem. According to Apple, it is a bug in Big Sur that the company intends to fix "in a future software update". When this will appear remains unclear - macOS 11 has already arrived at version 11.5.2, macOS 12 aka Monterey is already in the starting blocks for autumn. Why Apple is only now noticing the bug remains unclear - but it may not have been introduced until macOS 11.5.
There is a workaround for the problem - albeit annoying - for the problem. So you should first close all open programs and then call up the digital picture app directly via the Finder. This can be found by pressing Command + G in the Finder, then typing / Library / Image Capture / Devices and pressing the Enter key. Finally, a window will appear with the existing scanner apps.
Here you should double-click the name of the scanner from the earlier error message. Then nothing happens at first. Now you have to close the window and open the scanner app again - according to Apple, it works now and a new scan should work as usual. If you want to use other scanners, you also have to start their apps via the Finder, as mentioned.
Thanks for posting the issue you have located with Macos BigSur its certainly an interesting read. How are you progressing with the affinity bug experienced in the thread above? To be clear we can scan in all applications and even in Affinity Photo get a perfect preview in the aquire image window it is just when it is finally displayed in photo the breaks down.
It's so frustrating when it works with my canon scanner and then when something is on my HP scanner I forget and then it falls over. Why affinity works with Canon but not HP when all my other softwear work with both is not obviosuly apparent.
Personally I don't use MacOS Big Sur, or Monterey, also I don't scan via Photo's/Apple's Acquire Image function. - Further I also have no HP scanner, instead I use a Canon based Scanner engine, for which I use Canon specific network based scanner drivers and specific Canon scanner tools here.
With a scanner that has an automatic document feeder, you can scan several pages at once. The same settings are used for all the pages in the feeder. If pages need different settings (for example, some are grayscale and some are color), scan them in different groups.
Choose the type of image being scanned: From the Kind pop-up menu, choose Text for black-and-white images with high contrast, such as a document; Black & White for grayscale images; or Color for color images.
In most cases, the scanned files are saved on your computer. To find out the exact location where the files are saved, or how to choose another location, see your scanner documentation. Also see your scanner documentation for information about how to save scanned files in specific file formats to send or transfer to others.
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